BUSINESS MAHARAJAS by Gita Piramal A freelance journalist with a Ph.D. in business history, GitaPiramal is the author of the best-selling Business Legends and the co-author of a pioneering work on business history, India's Industrialists. She has also contributed to the seminal volume Business and Politics in India-A Historical Perspective, edited by Dr. Dwijendra Tripathi and published by the Indian Institute of Management, Ahmedabad. She has been writing and commenting on the corporate sector for over eighteen years for leading Indian and international newspapers such as the UK's Financial Times and Economic Times. Piramal has been involved in the making of television programmes on Indian business for the BBC and for Plus Channel. She is married to industrialist Dilip G. Piramal and they have two daughters, Aparna and Radhika. Piramal divides her time between Mumbai and London. Ess MAHARAJAS PENGUIN BOOKS . Penguin Books India (P) Ltd." 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New Zealand First published in Viking by Penguin Books India (P) Ltd. 1996 First published by Penguin Books India (P) Ltd. 1997 Copyright Gita Pirama11996 All rights reserved Typeset in Times by Digital Technologies and Printing Solutions, New Delhi This book is sold subject to the condition that it shall not, by way of trade or otherwise. be lent, resold, hired out, or otherwise circulated without the publisher's prior written consent in any form of binding or cover other than that in which it is published and without a similar condition including this condition being imposed on the subsequent purchaser and without limiting the rights under copyright reserved above, no part of this publication may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording or otherwise), without the prior written permission of both the copyright owner and the above mentioned publisher of this book. For Aparna and Radhika my two little gurus Acknowledgements The maharajas for their time Dilip for his confidence in me Khozem Merchant, Nishit Kotecha, Subniv Babuta and Sailesh Kottary for their suggestions David Davidar for his encouragement Krishan Chopra for his constructive criticism Sindhu Sabale for my data bank my parents for their support Harsh Goenka for the title Contents Introduction ix Dhirubhai Ambani 1 Rahul Kumar Bajaj 85 Aditya Vikram Birla 135 Rama Prasad Goenka 211 Brij Mohan Khaitan 261 Bharat and Vijay Shah 313 Ratan Tara 363 Appendix 408 A Note on Sources 411 Select Bibliography 415 Index 462 Introduction Like the territorial rajas of the past, businessmen today rule vast empires, maintain a watchful eye inside and outside their boundaries, and protect their turf against invaders. The eight featured here are among India's most powerful men. Between them, they control sales of roughly Rs 550bn through over 500 companies and directly employ at least 650,000 people. Switch on a light, sip a cup of tea, have a shave, listen to music, drive to work, see a movie, snuggle into a pillow--and you'll find yourself using their products through the day and into the night. They are a study in contrasts. Their businesses are distinct and varied. Some are highly educated, others are college drop-outs. Some are inheritors, others self-made. Some topped their chosen field in their thirties, others didn't approach the starting line until their fifties. Some dominate a particular business, others control more than one industry. What they do,. what they think, how they react impacts the entire economy, not just their customers, shareholders, employees, and bank managers. So how do they think? How do they conduct their businesses, arrive at complex investment decisions involving * Sums have mostly been expressed in millkm,lkm. The equivalents in of iakh/crore arc: ten lakhs: one million; ten million: one crc; 100 cro: of billion (1,000 million). x / Business Maharajas billions of rupees, or hire and fire the executives who manage their dominions? For me, the challenge has always been to find out why a company behaves the way it does, to understand the people and the compulsions behind business events. Inevitably, therefore, this is a book about business personalities. Management gurus love to talk about strategy and strategic decisions, but the. more I learn about business, the more I'm convinced that management decisions are based on the personal experiences, aims and vision of one person. Usually it's the head of a business house or the chairman of a company, but sometimes crucial decisions can be taken by unexpected people, as I found to my surprise while researching this book. I learnt, for example, that the Williamson Magor group's Rs 2.9bn decision to acquire Union Carbide India was not taken by blue-ribboned directors in its boardroom at 4 Mangoe Lane but in the tranquil drawing room of Shanti Khaitan. In 1994, every financial journal covered the sale, billed as the biggest takeover in Indian corporate history. Discussing the deal with the Khaitans, I found that their bid was based not so much on the advice of bean counters but on human factors. Worried that their son Deepak was spending too much time in their stable of three hundred horses and not enough in his garage of engineering companies, Shanti persuaded her husband, Brij Mohan, to make an offer for the famous battery maker. Deepak needed to settle down, and she was convinced that a big company like Union Carbide would be just the right ticket. At one time, Bhiki Shah was a far more worried mother than Shanti. In the late '70s,her younger son Vijay had established a tiny office and :a state-of-the-art factory at Saphadz, outside Tel Aviv. It did so well that in 1981 it received the Israeli government's highest export award and the Business Maharajas / xi next year, sales surged from $2m to $21m. Persuaded that the future for him lay in Israel, Vijay--who speaks fluent Hebrew--wanted to settle there but Bhiki protested. "My mother used to hear about bomb scares an dall those things on television. So we thought we hhd better settle down in Antwerp," says Vijay. Thereby he altered the course of B. Vija3'kumar & Company. I doubt if there's a more fascinating businessman than Dhirubhai Ambani. As a petrol station attendant, he used to dream of heading a huge company, maybe a global multinational like his first and only employer, Burmah Shelll All teenagers dream but how many have the ability and doggedness to turn fantasy into reality? Ambani founded a brash, upstart company which challenged the established business houses and their way of conducting business. He fought for and seized paper li'ce0ce, converting them into large textile mills and huge petro/hemical complexes. Through the process of building Reliance Industries into a corporate behemoth, he rewrote management theories, fought with India's most fearsome newspaper, made friends with prime mitaisters, became the only businessman to be lampooned as often as Rajiv Gandhi. He nailed his nameplate onto an office door in 1966: From next to nothing, within two decades, sales had ballooned to Rs 9bn, making Reliance one of India's top ten companies, but Ambani wasn't satisfied. Sitting at his desk one day in 1984, he drew up a flow chart. If he built such-and-such factory, added a division here and a unit there, ten years down the road, Reliance could become a Rs 80bn company. Sceptics laughed when he announced his plans, but he proved them wrong. In 1995, sales nudged Rs 78bn. Some say Ambani is an acronym for ambition and money. It's probably true. In the '80s, Reliance grew at an astonishing 1,100 per cent, s with sales moving up from Rs 2bn to Rs 18.4bn, but it wasn't India's fastest growing company. Its expansion trailed behind Bajaj Auto's incredible growth rate of 1,852 per cent. Under Rahul Bajaj, the Pune-based scooter company's sales swelled from Rs 519m to Rs 18.5bn during the same decade. Both Reliance and Bajaj Auto are lean and owner-driven corporations, yet in terms of character, style, background----every parameter that countsmthere couldn't be two more dissimilar chairmen than Dhirubhai Ambani and Rahul Bajaj. Ambani is a first generation entrepreneur, the Bajajs were rich long before Ambani was born. Ambani hustled in Bombay's teeming markets selling yarn and later fabrics. Bajaj didn't have to hustlemthere were long queues of people outside his airconditioned office patiently waiting to be allotted scooters. Ambani Cultivated political contacts, Bajaj was born into a family of patriots. Mahatma Gandhi referred to Rahul's grandfather as his fifth son; Rahul's father was a Congress member of Parliament. Yet the government raided Rahul Bajaj twice, stalled his repeated applications to build new factories and expand production, and wouldn't let him diversify. In 1987 he wanted to buy into Ashok Leyland, a truck maker, but to clinch the deal, he needed dollars. The government wouldn't exchange his rupees and he lost the opportunity. Despite the difficult conditions he worked under, Bajaj established Bajaj Auto as one of India's rare world-class organizations. The late Aditya Birla came from a family with as rich a political legacy as Rahul Bajaj. Birla had an appetite as voracious or morem if that's possible--for empire-building as Dhirubhai Ambani. To feed it, Birla built 2.3 factories annually, on time and within budget, for thirty consecutive years. His corporate feats were so awesome that every s / xiii entrepreneur worth his red ledger and Excel spreadsheet wanted to know how Aditya Birla ran his operations. How could he pack in so much in such a short time? Could Birla's trade seci'cts be taught and replicated? Yet at the end of the day, his wife of thirty yeas wondered:' "He used to say "I do this for getting more power", but I don't think that was the case because he never made use of that power. So what good was ". Like Ambani and Bajaj, Aditya Birla was a green field man, preferring to build his own companies rather than buy what others had erected. Once they were up and running, he would guard them jealously, fending off marauders. Some of the attackers were his own cousins, which made the battles within the Birla clan even more exciting for those watching from the sidelines. In terms of sheer drama, there's little to beat takeovers and buy-outs. That's why acquisition stories are couched in military terminology. Cloak-and-dagger secrecy is what makes Rama Prasad Goenka, India's buy-out specialist, so interesting. Who's selling and at what price, who's buying and at what price? Much can go wrong in deals where political strings have to be pulled and mega bucks change hands, but Goenka usually gets what he wants without too many glitches. There were only a few ripples when he silently picked up Ceat, a tyre maker, and later CESC, a power generator and distributor. In contrast, reams of newsprint forced Dhirubhai Ambani to abort his bid for Larsen & Toubro. The first company Goenka bought was the Calcutta-based Duncan Brothers. His father had managed to wrangle him a job in the prestigious managing agency firm as a covenanted assistant on the princely salary of Rs 350 per month, but within a week RP tendered his resignation in protest against the racism rampant in the Scottish firm. The Raj was at its pinnacle, it was s RP's first job, and his father was furious. RP was forced to swallow his pride and return--which made the acquisition all the sweeter when it came through in 1963. A dozen buy outs later, Goenka entered the top twenty league but he would become a cover boy only in 1989 when he shot up the corporate ladder to fourth place from thirteenth. One of Goenka's closest friends is Briju Babu, the tea baron. Once, when he was shopping in London, a bomb hurled Khaitan twenty yards from the doorway of Harrods. Nineteen people died. He survived. Brij Mohan Khaitan survived also the riots of pre-Independence Calcutta when Mahatma Gandhi prayed nightly for peace in the has tis of a city described as a 'hell-hole'. He survived too the Naxalite movement, staying on in Calcutta when other Marwaris abandoned the city for New Delhi and Bombay. Khaitan is the only businessman in this book who employs a private army. It patrols his tea gardens day and night. Bodyguards and guns are a way of life for this intensely private and deeply religious man. He doesn't like them, but he doesn't have a choice. How else will he deal with terrorist groups such as ULFA and Bodo militants in Assam? After every murder, Khaitan has to keep high not only his own morale but also that of those who depend on him. The life of this tea maharaja provides an insight into a shadowy world far removed from glossily printed profit and loss statements, the Calcutta Stock Exchange and high profile tea auctions. The world of diamonds is almost as shadowy and dangerous as that of the tea gardens. Security cameras unblinkingly eye visitors to the offices of Bharat and Vijay Shah, and armed guards swing their firearms warningly in front of massive vaults housing millions of rupees worth of glittering carbon. It's a far cry from the clever videos of gorgeous women clad in little more than a necklace and earrings. s / xv Bharat and Vijay, both college drop-outs, started from scratch like Dhirubhai Ambani, a fellow Gujarati. In ten years, the brothers built a Rs 35bn international empire selling an Indian product which is globally competitive. To get to where they are they had to break the hold of a group of Hasidic Jews, identifiable in diamond markets by their long flapping black overcoats, curly forelocks and wide-brimmed dark wool hats. The tentacles of this trade used to stretch from De Beers' legendary mines in South Africa and Australia to the auction rooms of New York and Tel Aviv, Antwerp and London. The Shahs and other Palanpuri Jains brought the business to Surat and Bombay, where nimble diamond cutters cut and polish tiny brown stones, turning dross into gold. How did they do it? To make the Tata group globally competitive is one of the priorities Ratan Tata, the head of India's biggest business house, has set for himself. The group is at a watershed in its 125-year-old history and Tata knows he has to take urgent steps to prevent the group from plummeting into terminal decline. It's hard being a Tara. The surname doesn't permit failure and the early years of his business career were distinguished more by losses than profits. In the five years since he's been in the addle, Tara has come a long way. Under his leadership, Telco and Tisco, the group's two biggest companies which between them contribute over half the group's sales and profits, are performing better than they have ever done before. The other eighty-two companies are being spruced up and with every little improvement, Tata brings the group closer to his goal of 'living in today's world'. Restructuring, in fact, is a recurring theme in all seven of this book's chapters, reflecting the concern of these businessmen about the future. The end of the Licence Raj with its corollary of greater industrial opportunity, stiffer competition from domestic and international rivals, the financial revolution, the lure of foreign markets, the shaky promise of globalization, and various aspects of the liberalization programme have generated considerable debate about the direction of change and how Indian industry should rise to meet these challenges. Virtually all eight businessmen profiled here have either already initiated or are about to initiate far-reaching changes in their organizations, and an attempt has been made to outline their strategies and to explain the rationale behind the individual responses. Business Maharajas doesn't limit itself to the top five or ten business houses but profiles India's most fascinating tycoons. How were they chosen? One guiding principle used was to look both into the past and the future in order :o make a selection. They had to be men who controlled business empires which were established in the twentieth century and which will flourish in the twenty-first century. There's no point picking shooting stars: yesterday's heroes shouldn't turn out to be tomorrow's nonentities.. There are many superstars who are equally--if not more--interesting, such as Vijay Mallya, the jet-setting liquor king, or Subhash Chandra of Zee TV. There's a whole new crop of steel tycoons s ch as the Ruias, the Mittals and the Jindals, besides a band of electronic products magnates led by Venugopal Dhoot of Videocon, the Mirchandani brothers of Onida and T.P.G. Nambiar of BPL. India is becoming a major pharmaceutical player in world markets because of the efforts of men like Bhai Mohan Singh of Ranbaxy. These men require a book to themselves, a book which doesn't look both at the past and the future as does this one. Another guiding principle used in the selection was the concept of territorial dominance. The profiled businessmen had to be leaders in their chosen area of activity. B.M. Khaitan grows 65m kg of tea annually, which translates into roughly s / xvii 50 per cent of the Indian market and five per cent of global tea production. According to De Beers, the South African diamond giant, Bharat and Vijay Shah are the world's biggest diamantaires, annually cutting, polishing and marketing several billion diamonds. Producing over a million vehicles a year, Rahul Bajaj has built the world's fourth largest two-wheeler company in western India. For a moment, in history, R.P. Goenka controlled a massive 35 per cent of India's total tyre production, though he lost this position and is now in the process of carving out a place for himself in the power sector. Before his tragic death at an early age, Aditya Birla had established himself as the world's leading producer of viscose staple fibre and palm oil, the third largest producer of insulators and the sixth largest of carbon black. Within India, he was the largest producer of cement, rayon filament yarn, flax and caustic soda. From his high-rise office in Bombay, Dhirubhai Ambani dominates textiles and petrochemicals and dreams of becoming India's Arco, while Ratan Tara heads India's biggest business house and is the number one truck and private sector steel maker. And what about men like Kistian L. Chugh of ITC or Sushim M. Datta of Unilever? Surely their lives and achievements are quite as extraordinary as those of Ratan Tata or Aditya Birla? Don't these outstanding chieftains rule huge corporate empires? Yes, but the third guiding principle of this volume is a focus not on the ranks of professional managers but on picking the best talent from family businesses. After so many years of research on entrepreneurship, many ask whether I have gleaned any ideas on why some people are winners and others are losers. Can the elements of success be identified? I'm as puzzled today as the day I started out fifteen years ago. Of the seven profiles drawn in these pages, three are s rags-to-riches stories (Ambani, Khaitan, And the two Shah brothers) and three are about inheritors who have added to their legacies (Birla, Bajaj, and Goenka). As a chairman who's been less than five years in the hot seat, the jury's still out where Tata is concerned. Only two hold postgraduate degrees: Bajaj is an MBA from the Harvard Business School and Goenka is an MA from Calcutta University. Birla studied at Boston's prestigious MIT and Tata graduated from the equally famous Cornell, but the matriculate Ambani rolled up his sleeves and got a job at seventeen, Vijay Shah dropped out of the London School of Economics when his father died, and Khaitan completed his undergraduate studies in an undistinguished morning college. In building theirjagirs, each has developed a unique set of tenets which stems from his character, background and experiences. Inevitably the corporate culture of the companies they head is grounded in these tenets and reflects the personalities of their chiefs. Take, for example, the measured growth of Grasim and Hindalco. In his twenties, soon after taking over the reins of Indian Rayon, the young Birla discovered that profitability improved dramatically if he ensured that the small spinning mill ran to rated capacity and if he kept adding new machinery in driblets. This strategy would become the essence of Birla's corporate philosophy. "To keep on modernizing, updating, debottlenecking, cost cutting, increasing production (including capacities) by technological improvements, this is what we enjoy. Running a plant day in and day out in the same manner gives one no joy. The basic aim of technological advance should be to reduce the cost of productionbnot technology for technology's sake," he once explained. Today his factories are the cheapest per unit manufacturers of their given products. s xix Ambani's corporate attitude is radically different from that of Birla. Instead of creating a 'safe' capacity based on conservative demand projections, Ambani planned huge factories which from the beginning would be world-scale in capacity, cost and quality standards---ven if local demand didn't match or hadn't yet reached such volumes. Thus, for example, when he decided to manufacture polyester staple fibre in 1984, he didn't plan a medium size unit with the option to expand if the company did well. On the contrary, when local PSF production was 37,000 tpa and another 10,000 tonnes was being imported, Reliance applied for a licence of 45,000 tonnes, i.e. the total current production or 4.5 times the current import, knowing full well that half a dozen PSF licences, albeit smaller ones, had been awarded to other industrialists. Dhirubhai once said, "I consider myself a pathfinder. I have been excavating the jungle and making the road for others to walk. I like to be the first in everything I do. Making money does not excite me, though I have to make it for my shareholders. What excites me is achievement. I could never do a normal job. In this room, extraordinary things must happen." Birla was cut from quite a different cloth. If there's little in common between Ambani and Birla about the road to success, the viewpoints of Bajaj and Tara are even more divergent. Both like to be hands-on managers, well-informed about nitty-gritty details of their companies, but the similarities end there. Their attitude towards partners and strategic alliances symbolizes the polarity between the two tall, sophisticated, American-educated heads of giant engineering concerns. Bajaj is a loner but Tara has over half a dozen joint ventures. Defending his positioh, Bajaj once said, "I do not want in my own country to share power, authority making and ownership with a foreigner. I have nothing against foreigners. s That is not the point. But General Motors does not have foreign equity. Nor does Sorry or IBM. The weak do." Tata, on the other hand, feels that there's nothing to be lost and much to be gained by joining up with others. "We're too concerned about our individual sovereignty whereas we should be looking at alliances and aggregation of companies as it so often happens abroad. Wh.ere partnerships are based on human chemistry and there is a business case, then the two partners really begin to work as one." Each of the eight businessmen featured in Business Maharajas has hacked an individual path to his personal throne. As the profiles reveal, no two routes resemble each other. Yet, tangled in the disparities, are a few skeins which are common to each. All eight follow two fundamental and simple management rules. Hire good people, treat them well and delegate responsibility. Secondly, when building factories, try to get them up and running as quickly as possible. All eight share three common characteristics: they are highly focused, they possess a high level of energy, and they are obsessed. Totally committed to their ambitions, they work relentless hours. You could call them stubborn, even bullheaded, and once an idea has germinated in their mind, they won't give it up easily. Indubitably, all eight are bright and talented. As such, one would expect them to shine in virtually any economy. A suitable background and appropriate training are clearly major advantages, but high achievers are usually good at most tasks they take up, even those unrelated to business. However, all eight partly owe their remarkable success to two external factors, two elements totally outside their control, and completely unconnected to their personal abilities. However talented, a businessman may still not achieve his individual s / xxi pinnacle unless these two outside forces come to his aid. As far as these men are concerned, each at some point had a mentor who helped kick him upstairs. And at the first turning point in each of their careers, a piece of luck has come their way. In hindsight, often the lucky event seems trifling, of no major significance, but had it not been there, had they missed seeing opportunity and building on it, none of them would have got the jump-start enabling them to draw ahead of the crowd. Without J.R.D. Tata's help, Ratan couldn't have become head of the Tara Group, and if his chief rival to the post, Russi Mody, had not given an unguarded interview to the Hindu, Mody and not Ratan might today be restructuring the Rs 240bn group. While strolling through Antwerp's Kring, had Monty Charles, a director of the London-based Diamond Trading Company, not spotted the potential in young Vijay Shah, the young Shah brothers might not today be the world's carat czars, and if the Shahs hadn't been offered diamond cutting factories in Surat at fire-sale prices in the '70s, they might not have been able to establish India's biggest privately held empire. In Calcutta, soon after the collapse of the British Raj, there were hundreds of budding tea planters but it was his friendship with Richard Magor which allowed Khaitan to become a burra sahib while other Marwari ban ias remained small-time suppliers. And it was a fluke that a slight connection with John Guthrie led to Khaitan's acquisition of McLeod Russell, a purchase which overnight made him India's leading tea producer. While writing this book, have I been subjective? Yes, I have. I don't see how any biography can be objective. Objectivity can, in fact, be counterproductive. For one, it's impossible to be totally detached, impartial and completely well-informed. Secondly, how much detail should be included? How big should a biography be before it becomes s useful? is it thirty pages or three hundred? Business Maharajas tries to capture snapshots of critical or illustrative episodes in the action-packed careers of eight extremely busy people. It doesn't claim to be definitive or a Ph.D. thesis. G.D. Birla, no mean writer himself, used to say that no Indian can write biography. Be that as it may, there is so much that is of interest in the lives of these 'maharajas' that one was still tempted to try. Chapter 1 Dhirubhai Ambani The Bombay Stock Exchange April 30, 1982 hirajlal Hirachand Ambani became famous on the afternoon of April 30, 1982. He had no inkling when he woke up that morning that in the future he would be known as India's stock market messiah. The only emotion he felt that hot summer morning, as the mercury crossed the 33 C mark, was wrath. For the past six weeks, a syndicate of stockbrokers had been hammering his company's shares on the Bombay Stock Exchange, and he didn't like it. April 30 was a Friday, the day he could vent his anger, take his revenge. On the BSE, alternate Fridays are settlement days when all transactions which have taken place the previous fortnight are cleared. Sellers deliver shares to buyers, buyers accept delivery, or either party asks for the transaction to be postponed to the next clearance day after paying bad la or compensation for the delay. This was one of the settlement Fridays. It would go down in the BSE's history as a day of total chaos. Actually, the stage for this drama was set a few days earlier, on March 18, when a selling hysteria shocked the BSE. In twenty-five minutes of panic, starting at 1.35. p.m." the price of blue-chips like Century and Tisco crashed by ten per cent. They fell like dominoes on the back of Ambani's Reliance Textile Industries which fell from Rs 131 to Rs 121 as 350,000 of its shares hit the market. The free fall had been engineered by a Calcutta-based bear synd|cate led by a Marwari industrialist, perhaps a member of the powerful Birla clan. Using the technique of short selling--whe're a speculator believes that prices. will fall, sells shares he doesn't have, and covers the sale by buying them at lower prices laterwthe bear syndicate sold 1.1 million Reliance shares worth over Rs 160m. They planned to later pick up these same shares very cheaply and thereby make a tidy profit on the difference. For the plan to succeed, it was important that there should be no big buyers mopping up the stock as it was being sold. The rich bears discounted the promoter of the company they were targeting. It was unlikely that Ambani, then a modest yarn trader and budding industrialist, would have the cash to beat off the attack. The Marwari and his syndicate badly misjudged their victim. The moment they unloaded Reliance's shares on March 18, Ambani brokers stepped into action, collared every share in sight anO pushed the price to Rs 125 before the day was out. They continued buying the next day, and the next, forcing the scrip to rise giddily. In India, technically managements cannot buy their own companies' shares, so a brand new organization, the "Friends of Reliance Association', emerged which bought 857,000 of the bears' 1.1 million shares. Instead of being pushed around, Ambani neatly turned the tables on the Marwari. In an obvious attempt to teach the bear syndicate ales son for battering at his share price, Ambani delivered the coup de grace on that fateful Friday by demanding delivery. Meticulously knowledgeable about every aspect of his business, Ambani knew that the sellers couldn't possibly have the shares they had sold. Caught with their pants down, the panic-stricken bears bid for every Reliance share in sight in order to fulfill their commitments. It wasn't enough and the bear syndicate was forced to ask for time to deliver the .... elusive shares. Ambani's brokers refused any postponement of the deal except at a staggering Rs 50 bad la charge. In the bedlam that followed, the BSE had to be shut down for three days while the exchange authorities tried to bring about a compromise between the unyielding bull (Ambani) and the flustered bears. Once it became clear that no understanding could be reached, the panic buying began in earnest. The Reliance price skyrocketed as the syndicate scoured stock markets across the country. By May 10, the gap between sales and availability was almost covered and the crisis was over. The crisis created alegend out of Ambani but he did not become a stock market messiah because the BSE had to be closed on his account nor because he had humbled the bears. Undoubtedly these feats of corporate valour were awesome, but he would in time become a cult figure not for what he did, but because of what he stood form the ordinary shareholder. Ambani, known better as Dhirubhai, was the first Indian industrialist to appreciate the ordinary investor and his needs. Asked once what was the secret of his success, he answered: "One must have ambition and one must understand the minds .. of men." His support for the small shareholder stemmed from personal experience. One, he knew what it was like to be poor. And secondly, banks had often turned him away when he badly needed money to build his factories. So he turned for support to the only other option he had: the public. Mobilizing funds directly from small investors was a major departure from normal practice at the time. Most businesses raise resources for capital investment from state-owned financial institutions such as the IDBI or 1CICI. " Ambani realized that in order to seduce the public into investing in his schemes, he had to offer them something above and beyond what they were already used to getting. And this was the steady appreciation of their shareholding. Until he came on the scene, managements rarely bothered about the price of their company's shares. The business of a company was to earn profit and declare dividends, not to dabble on the stock markets, keeping track of share prices and supporting a scrip whenever it wobbled. In contrast, Ambani believed that management had a responsibility towards its shareholders and should play an active role in looking after their interest. The most generous of dividends could not make a shareholder rich, but capital appreciation of his shares could, he propounded. This was an alien concept, an idea Ambani picked up from the West. It took him almost half a decade to propagate this philosophy but once it took root, it changed the entire mindset of corporate India and its way of doing business. At the time, Ambani didn't realize that he had mounted a treadmill from which he would never be able to step off. Over the next few years, this treadmill sped ever faster, constantly threatening to whirl out of control. In order to retain the public's support, Dhirubhai had to ensure that the price of Reliance shares kept appreciating, month after month, year after year. As long as he kept moving, money poured in. He found he could tap the capital markets for bigger and bigger amounts. His popularity became so great that people rushed to hand their savings over to him. Other businessmen's issues might flop, but not his. Ambani coined the term 'the mega issue'. Each year he beat his own record. With the exception of 1977 (when Reliance went public), traditionally the honour of the year's largest issue goes to Reliance. Up to 1995, Ambani has mobilized Rs 64.23bn from the public. : In the process, Ambani made Reliance India's most popular company. British Gas acquired 3.1 million shareholders after its 1988 floatation. Reliance Petrochemicals, which went public around the same time, attracted the world's second largest shareholder population of 1.6 million. In 1977, Reliance Industries had 58,000 investors. Today it has over 3.7 million. Size brought its own problems and solutions. Traditional venues for company annual general meetings were too small to accommodate the army of shareholders who wanted to see their king, and Reliance started hiring huge football stadia to host its AGMs. India's creaky postal department couldn't cope with the number of share certificates, annual reports and other correspondence which Reliance entered into with its family of investors. The company had to fly executives to smaller cities with mail as personal luggage which was then posted locally. Perhaps Dhirubhai's most outstanding achievement has been to introduce the equity cult to every small town in India. Fanning out to tap rural stock exchanges, he taught people who would never have thought of investing in shares how to buy them, to track the price movements of scrips, to deal with stockbrokers, and to develop the habit of reading financial dailies and stock market newsletters. An overwhelming majority of Reliance shareholders hold less than 100 shares, and one in four Indian investors owns shares in Reliance. Dhirubhai single-handedly energized the Indian capital market. Before the huge Reliance Petrochemicals issue, rough rule of thumb calculations suggested there were three million shareholders in the country. In 1988, the government reckoned there were ten million. To arrive at this key statistic, it didn't use sophisticated tools of calculation or market research but simply multiplied the number of Reliance debenture holders by three. Ambani was more thorough. He painstakingly garnered information on present and potential investors, and the quality of his data surpassed that of the biggest and best merchant banks. Ambani's relentless drive to keep Reliance's price at very high levels booted the BSE's market capitalization. A sleepy Rs 54bn in 1980, it had risen to Rs 510bn in 1990, and shot up to Rs 4,355b.n in 1995. In tandem with the trend, Reliance's market cap exploded from Rs 1.2bn in 1980 to Rs 9.96bn in 1990 and Rs 96.2bn in 1995, making Ambani one of the richest men in the world. Dhirubhai's modern way of thinking brought into play his second achievement: the idea that Indian manufacturing could and should be world class. He was the first industrialist in India to build facilities which could be compared to the best internationally, both in terms of volume of production and quality of output. "My commitment is to produce at the cheapest price and the best quality," he insisted time and time again. "Think big, think fast, think ahead," he would exhort colleagues. Before Dhirubhai, most Indian plants were pigmy-sized, partly because of their promoters' blinkered horizon. "The size of Reliance's facility represented a major departure from the "normal" Indian business practice of the time. Instead of creating a "safe" capacity based on reasonable projection of demand, Ambani applied for world scale capacity that could meet the cost and quality standards on a global basis," says Sumantra Ghoshal, head of strategic planning at the London Business School and author of a major case study oft Reliance. According to S. P. Sapra, president of Reliance's polyester staple fibre division, who joined Ambani after a twenty-year career with ICI India: "The fundamental difference between Reliance's approach and that of other companies was that Dhirubhai saw things that were hidden to other companies. The user industry was held back by non-availability of supplies. Other companies would typically do a market survey that would show the current usage at, say, 2,000 tpa. They would project that usage into the future and arrive at a demand of, say, 5,000 tpa. They would then set up a 2,000 or 3,000 tpa facility, depending on their projections of their market share. Dhirubhai threw away-that incrementa list mindset. He created capacity ahead of actual demand and on the basis of latent demand." Before he could build his world size plants, he had to get hundreds of licences. And for that, Ambani had to change the bureaucracy's mindset and force it to review the licensing system. Some industrialists--Rahul Bajaj, the scooter manufacturer, for example--shared Ambani's world vision, but lacked the latter's knack or clout of making bureaucrats listen. According to Ambani, convincing the government meant adopting a flexible approach. "The most important external environment is the government of India. You have to sell your ideas to the government. Selling the idea is the most important thing, and for that I'll meet anybody in the government. I am willing to salaam anyone. One thing you won't find in me and that is an ego," he once said. His use of the word salaam infuriated the older, established industrialists. According to B. N. Umyal, a one-time left-wing journalist friend of Dhirubhai whom he invited to run his two publications, the Sunday Observer and the Business and Political Observer, Ambani would spend hours educating the guardians of the Licence Raj. "Bureaucrats needed to be convinced by numbers and details. Ambani and his team never went to Delhi without these," says Umyal. "They would gather the latest status reports on what was happening in different parts of the world in their area of interest and distribute copies of these among influential politicians and bureaucrats: We can't change our rulers, but we can at least help them learn how to rule us better, he used to tell his executives." Through his promotion of the equity cult and his world vision in manufacturing, Ambani impacted the gconomy and polity as no businessman has done, not even Jamsetji Tata (1839-1904), the man who brought steel and electricity to India. Dhirubhai boldly infringed on the turf of politicians and bureaucrats, saying, 'l consider myself a pathfinder. I have been excavating the jungle and making the road for others to walk. I like to be the first in everything I do. Making money does not excite me, though I have to make it for my shareholders. What excites me is achievement. I could never do a normal job. In this room, extraordinary things must happen." t: Yet in the same breath Dhirubhai says: "I give least importance to being Number One. You know, I was nothing just a small merchant--and now I have reached this level. I consider myself fortunate to be in this position.." but l have no pride. I am as I was." i Inevitably, his rise has been accompanied by controversy. The corporate world is sharply divided between those who feel he is a visionary and those who consider him to be a manipulator and a crook. A legion of critics accuse Ambani of leapfrogging the queue in obtaining licences, of getting faster-than-normal gpprovals for his public issues and capital goods imports, and of getting policies formulated favouring Reliance (or disadvantaging its rivals or both). Many attribute Dhirubhai' ssuccess to political patronage rather than proficient management and claim that he will go to any lengths to achieve his motto: "Where growth is a way of life." Prior to the 1991 New Economic Policy which more or less ended the Licence Raj, Reliance was criticized for manipulating tariffs to suit its ends at the expense of its rivals. To some, he became a symbol of all that is wrong in the Indian economy. Another set of businessmen felt that Reliance was an out-of-control monster, a bubble that would burst at any moment. Outwardly, Ambani appeared unfazed by these allegations. "Controversy is the price to be paid for success. You must understand human psychology. Because, not so long ago, I was just a riffraff boy and people would say: "Who is this Dhirubhai? He was merely a hawker who used to wait outside our cabins." This is the truth andl am not ashamed of that. My skin, fortunately, is very thick! However, the fact remains that when an elephant walks, dogs tend to bark." "Reliance would not have reached this level if any of the charges were true," he continues. "Look at the past. I wasn't the only one to get licences. But just because the government gives you a piece of paper, it doesn't automatically mean that you can raise money from the capital markets, or put up plants in record time. And give sensible returns to shareholders. That's 98 per cent of the work. The paper work is only 2 per cent." He does, however, agree that Reliance has often been granted favourable licences, but claims that there were rejections as well. In many ways, Ambani bridged the old and the new. The first time I interviewed Ambani, in April 1984, Reliance had just declared its intention of turning non-convertible debentures into convertible ones, a move which was being widely criticized. Smiling at my discomfort, he floored me. "Why don't you just come out and tell me I am a crook to my face? I know some people think that what I m doing is a fraud, but before you journalists come to interview me, study what is happening in the international financial markets. And then come to me." That year, in a tribute to Ambani's entrepreneurship, Imprint, a magazine which would later hound him, lauded Dhirubhai as 'the best of a new breed of Indian industrialists--a creation of the '60s when the politico-bureaucratic axis that was to determine the future of I3 the Indian economy had emerged', Like the elephant he compares himself to, Reliance dominates the corporate jungle. The Ambani empire is smaller tl than those of Ratan Tara and Basant Kumar "BK' Birla, but then, he didn't have the same head start. The Birla group has been around for a century, the Tatas for a century and a quarter, Like the vigorous pioneer-founders of these groups, Dhirubhai has never recognized barriers. As an attendant manning a Shell gas station, Dhirubhai swore he would one day head a company like Shell, hunt for oil and refine it. Sceptics laughed, but he made his dream come true within one lifetime. In 1986, he declared that Reliance, then a Rs 9bn company, would in ten years be a Rs 80bn company. Sales in 1995 were Rs 78bn. The sceptics were silenced: today, he believes Reliance can be a Rs 300bn company by the end of the century. In 1995, the petrochemical, oil and textile manufacturer was India's biggest non-government company by almost every yardstick including sales, profits, net worth, and asset base. Its market capitalization that year was Rs 96bn. The previous year, it was the only Indian entrant in Business Week's list of the fifty largest companies headquartered in developing countries. From 1977 to March 1996, its sales have increased from Rs 1.2bn to Rs 78bn, operating profit from Rs 150m to Rs 17.Sbn, net profit from Rs 25m to Rs 13 bn, net worth from Rs 140m to Rs 84bn, and asset base from Rs 310m to Rs 150bn. It is an incredible accomplishment. There is no doubt that Ambani was helped by political and bureaucratic decisions that went in his favour, but despite this his achievements are out of the ordinary--a testimonial to a man with extraordinary business acumen and vision. One could be forgiven for thinking there's a sense of atis faction at Maker Chamber IV, 222 Nariman Point, one of ;ombay's most famous addresses and the headquarters of the at ion third largest private sector company. Curiously, there n't. On the contrary, inside Reliance and within the family here is a feeling of being constantly under siege. Reliance :ould have gone further, could have done far more, had its nemies not put up roadblocks. "The so-called torch-bearers of ruth have always been trying to poison the minds of politicians nd civil servanls on behalf of our business rivals," says mbani. Ambani is not the only overachiever to experience 'eelings of persecution. "Success is a lousy teacher," writes Bill 9ates in his book The Road Ahead. Gates, founder of icrosoft, is one of the richest men in the world and in 1q95 Microsoft's market cap was the tenth highest among US corporations, according to Fortune. Given the sheer number of records Microsoft and Windows, a computer operating system, have broken, complacency could have taken over. Instead, Gates says, "The outside perception and the inside perception of Microsoft are so different. The view of Microsoft is always kind of an underdog thing. In the early years that underdog, almost paranoid attitude, was a matter of survival." At Reliance too an edginess, a sense of anxiety pervades the organization. This edginess has given birth to all kinds of odd and dangerous rumours. Cumulatively, they spread the message--play with Reliance and you play with fire. Face to face with the legend, it's hard to believe that there's a dark side to Ambani. When he smiles, it's a cheek-splitting ear-to-ear grin. Genuine. Affable. Genial. He's quick to break into infeclious, uninhibited laughter, to rub his hands in glee, or slap his knee to emphasize a point. Whether in a white half-sleeved safari or one of his conservative dark [] suits and crisp white shirts with his trademark flamboyant red silk tie, there's nothing half-hearted about the most talked about businessman in India. Legs planted squarely on the ground, his head cocked slightly, his thitaning hair cropped shorter than a marine's, eyebrows flying over a broad forehead, Ambani looks relaxed. It's a habit. He's at his coolest when the going is tough. At sixty-three a few years younger than Rama Prasad Goenka and a little older than Ratan Tara, Ambani's level of personal motivation is amazingly high, his drive, if that is possible, even more insatiable than before. He freed himself from day-to-day operational management of the group's manufacturing facilities the moment his sons, Mukesh and Anil, joined the family firm in the mid-'80s. At the beginning of the '90s, he moved away from the chief' executive post (though technically he still l holds that position) to conceptualize the company's long term goals as also to spend a little rrrore time with the family. Dhirubhai no longer puts in the long hours in the office he used to--he comes in at noon and leaves three hours later--and spends more time dandling his grandchildren on his knees than poring over financial reports. Despite the shorter hours and the 1 inevitable distancing, his is a crucial role, beyond that of a visionary and strategist. Fiercely protective about the company he founded, he often steps in to smooth its working through a quiet word with a recalcitrant customer, a judicious telephone call to a political bigwig, or the occasio hal discreet meeting with a competitor at a lawyer's flat. Asked if he had ever thought of retirement, Dhirubhai riposted instantly: "Ncvcr. Till my last breath I will work. To retire there is only one place--the cremation ground." The hectic pace he has always set for himself and the rapid tumble of hair-raising events have left their mark. In February 1986, when he was fifty-four, he suffered a paralytic stroke from which he never fully recovered. At the time, people whispered he would never be able to walk again. Undeterred, Ambani built himself a well-equipped gymnasium and got to work, teaching his body to respond to his mind's demands. Within months, he was at the mike, addressing his loyal shareholders, who cheered him as if he were movie hero Amitabh Bachchan himself. In the autumn of his life, there are few regrets over the twists and turns it has taken. But when asked on his sixtieth birthday whether there was anything lacking in his life, Dhirubhai surprisingly replied: "Yes. Business and its expansion takes up all my energy. I have not been able to devote enough time for social work and I feel sad about it. But, in another sense, 23 lakh shareholders plus countless others have benefited directly or indirectly from Reliance's success. Still, in the area of social work a lot needs to be done." The admission was a major turnaround for the man who earlier had stoutly attacked the idea of corporate charity. "What is our social commitment? Helping the blind or doing charity or something like that? No," he was fond of declaring. "As an industrialist my job is to produce goods to satisfy the demand. Let's be very clear about it. Everyone has to do his job. My commitment is to produce at the cheapest price and the best quality. If you dabble in everything then you make a mess of things. If we can't take care of our shareholders and employees and start worrying about the world, then that is hypocrisy." Ambani's single-mindedness is legendary, and he's proud of it. "I do not give attention to anything except Reliance. I am not a director in other companies. I am not actively participating in any associations or in anything else. My whole thinking, one hundred per cent of my time, from morning till evening, is about how to do better and better at Reliance." No art previews, no theatre, no films and he rarely switches on his CD player. What has sustained this single-minded commitment? Nasha, says K. K. Malhotra, head of Reliance's manufacturing operations and a former managing director of Indian Oil Corporation. "One day, Dhirubhai and I were having lunch together at Patalganga. He ordered soup and a pa pad |'ordered a one-egg omelette. Then he said, "This is all we need, right! This is all we can consume .. . but the excitement is to build... Usmc has ha haL"' In shaping Reliance into a colossus, the largely self-taught Dhirubhai used his own brand of earthy, practical, bah ia brain aided by an inexhaustible desire for information. It's unlikely that he read Tom "In Search of Excellence' Peters and his 'sticking to the knitting' mantra. According to Anil, his father's reading habits don't include management texts." He won't read Arthur Steel and Ayn Rand but he will read Time, Newsweek, the Economist to appease his hunger for news. Though he won't read the Harvard Business Review, he will say: "Let my management chaps read that." He's still an avid reader. If you give him a world food market report, he would like to read it, but if you tell him here is ales son on organization design, he will say: "Sorry, not my cup of tea." At Reliance, this habit developed into an almost obsessive interest in the economy and its strengths and weaknesses. A full-time brains trust is continually preparing position papers on subjects as diverse as IMF loans or the shortfall in the Sixth Plan. Information gathering has become as sophisticated as its other operations. According to R. Ramamurthy, who joined Reliance from Chemplast, the Ambanis 'are enormously bold but their actions are influenced by their unmatched access to information. They know What is happening in every single corridor of the government ministries. They know about their customers. They know more about their competitors--even about their day-to-day operations--than the top managers of those companies .. . they can judge where the money will flow. and it is not just about their immediate business. They suck up knowledge about everything, constantly. Their magic is not just ambition but ambition with information." It is traits such as these which make Dhirubhai stand out from the crowd. At the same time, if you're looking for sophistication in this self-made industrialist, you won't find it. He's never been one for ceremony--it's quicker to open the car door yourself than wait for the chauffeur to come round!--and if you're expecting management jargon, you won't hear it. "Dhirubhai can talk shop non-stop, mostly in Bombay Hindi," says a family friend. "And he can compel the most reticent men to open up and contribute dozens of sentences. He provokes and lures you into talking. And when he talks, he doesn't bother about mundane things like correct sentences, grammar, etc. The meaning is conveyed in the quickest possible manner, his Hindi phrases filling up the gaps. If you are used to listening to English with a Gujarati accent like I am, then you're on a good wicket." THE ZERO CLUB In the days before he became the typical reclusive billionaire, Dhirubhai would often ask journalists to write about his rags-to-riches background. "Please mention this in your magazine because I am proud of it and people should get inspiration from this." Or he would say, "I am only a matriculate and I would like you to particularly mention this fact. People will have hope that they too can become successful." Says Udayan Bose, founder of Credit Capital a merchant bank, "He's not in the old-fashioned mould and always jokes that he belongs to the Zero Club because he started with nothing." His lack of higher education seems to have bothered Dhirubhai. When his sons were old enough, he would send his sons to Stanford (Mukesh) and Wharton (Anil). "It [further education] is most essential, otherwise I would not have educated my sons. I learnt the hard way. Maybe if I had some education my success and growth would have been quicker." Despite his self-evident achievements, Dhirubhai's tarnished image in the early years of his success denied him public recognition. Business India, a champion of capitalists, couldn't bring itself to bestow its prestigious Businessman of the Year award on Dhirubhai until twelve years after the citation had been instituted Three Tata men (Russi Mody, S. Moolgaokar and Ratan Tata) got it before Ambani. HP. Nanda, Rahul Bajaj and Keshub Mahindra were crowned before him. Ambani finally received it in 1993. The citation hailed him as the 'symbol of the new Indian dream' but the delay rankled. Dhirubhai was born on December 28, 1932 to Jamna and Hirachand (d.1951) Ambani, the middle of five children, three boys and two girls. Hirachand was the local schoolteacher in a village called Chorwad, in Junagadh district, Gujarat. Nearby was Porbander, the birthplace of Mahatma Gandhi. According to Ramniklal, the eldest son, his younger brother was always thinking up money-making schemes. "During the Mahashivratri fair, Dhirubhai got together with some friends and sold ganthia, a Gujarati savoury," he recalled. Adds a Chorwad contemporary, "Dhirubhai was a familiar sight here, cycling from village to village. All he needed was the whiff of a business opportunity and he was off to book the orders. ' Schoolteachers aren't paid much. The salaries are a little better in cities, but village teachers can't afford higher education for their own children. Like his elder brother before him, as soon as Dhirubhai had matriculated, it was time to shut his books and get to work. Ramniklal was in Aden, a port city now part of Yemen but then a British crown colony, and he sent a message back that jobs were available. Dhirubhai joined him there. : Only Natwarlal, the youngest son, would get. a college education. Once the two elder sons had started sending money home regularly, Hirachand felt they could afford to send Natwarlal to a smart Bombay college. It was hoped that the youngest son, if he could become a graduate, would lift the family from poverty to a middle-class lifestyle, but it would be Dhirubhai who would achieve this and more, his activities becoming important enough for Forbes and Fortune, the Financial Times and the Far Eastern Economic Review to report them. At seventeen, Dhirubhai reached Aden. "I wanted to earn a living. I wanted to start earning as quickly as possible. I was not looking at life from any other angle but the angle of how to earn. I wanted to make a success of whatever I did. That was the paramount thing in my life, "he would recall several years later. Shell, who had set up a refinery in Aden in 1953, paid his first salary of Rs 300 a month. "He learnt a lot about the oil business," says Anil Ambani. "He worked in a petrol station, filling gas, collecting money. Then he rose to become a sales manager." Soon he graduated to clerk dom in a general merchandizing firm, A. Beese & Co (an affiliate of Burmah Shell), where he worked for the next five years, all the while improving his Arabic. By the time he left Aden, his salary had risen to Rs 1,100. As a tiny cog in an insignificant subsidiary of Burmah Shell, the teenager from Chorwad watched the global giant's workings with growing fascination. "Our backgrounds were so different. At that time we were worried about spending even ten rupees and here this company would not hesitate to send a telegram worth, five thousand rupees. They didn't care. Whatever information must come, must come. In those days there were no telexes. So they used to send telegrams of five thousand words, even twenty thousand words. It wasn't an extravagance. It was the need for doing the right thing at the right time." Dhirubhai's fertile mind soaked up the lessons. "I had dreams of starting a company like Burmah Shell." Dhirubhai lived and worked in Aden for almost eight years before calling it a day. "I wag very happy there. I had my own car and fiat, but a time came when I wanted to do something on my own. Yes, I could have done some business in Aden itself but I wanted to do something in my own country. So on December 31, 1958, I landed in Bombay to start my own business with a few thousand rupees." When Dhirubhai left Aden, he wasn't alone: he had a son and a pregnant wife. Kokila R. Patel and Dhirubhai were married in March 1954 at Chorwad. Mukesh was born in Aden three years later. Anil was born in Bombay's Cumballa Hill Hospital in June 1959. Dipti Dattaraj Salgaonkar was born in January 1961, and Nina Shyam Kothari in July the next year. Jamna had chosen Kokila for Dhirubhai and her judgement turned out to be faultless. Now very much the family matriarch, Kokila rules over a luxurious household which needs a foods and beverage manager brought in from the Taj Mahal Hotel; takes the brood of Ambani, Salgaonkar and Kothari grandchildren on five-star holidays together; and sits in the front row at Reliance's mammoth annual general meetings with the other women of the family. At sixty, there are traces still of the slim and fair village belle Dhirubhai had married in a simple ceremony in Chorwad. In the early days, with her husband shuttling between the group's plants and Delhi, Kokila quietly took over the job of rearing their children and looking after the extended family, cooking, cleaning and ironing the crisp white shirts Dhirubhai favoured, making ends meet. The young couple decided to settle in Bombay. Hirachand had died in 1951 when Dhirubhai was nineteen and still unmarried, and there was little to draw them back to Chorwad. The entire family uprooted itself, from Jamna downwards, and rented a flat at Kabutarkhana... "Do you know where Kabutarkhana is? Do you know where Bhuleshwar is?" asked Anil. "That's where Maganlal Dresswalla is. That's where the doodhwallas are. We used to stay in a place called Jai Hind Estate on the fifth floor. It's a big chawl with 500 families staying in it. It was cheap. What was it? It was a one-bedroom house. My dad, my mother, my grandmOther, my uncle, my brother and myself lived in one room. "We used to play in the chawl. There used to be this big corridor running alongside twenty pigeonhole type flats on one floor. We used to be there, looking at the activity in the street below. Why is it called Kabutarkhana? It's a huge place where all the pigeons descend and people feed them chana. Next door there's a temple. So everybody goes into the temple, prays, comes out and throws chana to the pigeons. There's a milk market in a locality called Panjrapole. The embroidery business is right there. Oh, there's a lot of hustle and bustle in Kabutarkhana." Dhirubhai took a loan and started the Reliance Commercial Corporation, a trading firm, with a capital of Rs 15,000, operating out of a corner in a borrowed office in Bhaat Bazaar. "I was primarily involved in general merchandizing," recalls Dhirubhai. "Reliance Commercial Corporation was an export house which dealt basically in commodities like ginger, cardamom, pepper, turmeric, cashew nut etc. We had a lot of connections in Aden and we exploited these connections to export a wide range of commodities. Aden being a free port had tremendous demand for a range of commodities." "My father was not only exporting spices, he was also exporting sugar, ghee, and, soil, anything that had the potential," said Anil. Soil? Apparently an Arab had asked Dhirubhai to send him a consignment of Indian soil in which to grow roses in the desert. Was this a legitimate business deal or one of Dhirubhai's creative schemes? "That was a onetime thing. The Arab sheikh opened the letter of credit and we got the money. Now if the sheikh dumps the soil into the sea or drinks it up, who cares? See the opportunity and strike." As the money started flowing in, Dhirubhai shook off his village mentality--which perhaps he never did have--and learnt to spend money, city-style. In his eyes, it wasn't extravagance, but a broadening of the mind, another lesson picked up from Burmah Shell. "Suppose you and I go to the Taj to have drinks," he explained once. "One bloody drink costs sixty-five rupees. But all the same we have a few drinks and come out as if nothing has happened. If a person from my village comes to know that I have spent five hundred rupees on just a few drinks, he'll be shocked. He'll say this fellow has gone mad, saala company ka diwala nikaal deyga. What I am trying to say is that I have developed a broadness of mind which my friends in the village cannot think of having." One of those who often shared a drink or a round of bridge with the upcoming ty:oon was Murli Deora, president of the Bombay Regional Congress Committee and like Ambani, then an impecunious yarn trader. With a wry smile, Deora recalls business trips to Delhi where since neither could afford a hotel room, they had a storage arrangement with Ashok Hotel for their briefcases and returned to Bombay by the last flight. Sunday evenings were reserved for the family and they would roam Chowpatty beach or Dadar Circle for the best snacks and juice parlour in town. Remembering those days, Anil said, "We had a great deal of attention from both my father and my mother. Somehow he used to find the time. My father believed that the childhood years are when character and motivation are developed Sundays were very important in our lives. He used to take us out to football or hockey matches. At that time, the options were very clear. We had the choice of two snacks or one drink and one snack. We used to jump when Sunday arrived and we would be thrilled because we would be taken to an Udipi restaurant for idli sambhar. Sunday was an important day." Most excursions were by bus. As a school kid, Dhirubhai's biggest ambition had been to own a jeep. "I was a member of the Civil Guards, something like today's NCC. We had to salute our officers who went around in jeeps. So I thought: one day I will also ride in ajeep and somebody' else will salute me." In the mid-'60s, the government introduced an export promotion scheme where earnings from the export of rayon fabrics could be used for the import of nylon fibre. Ambani's attention switched from spices to the textile trade. And he bought himself not a jeep but a Mercedes. A few years earlier, he had got a dull black Cadillac with dark tinted windows. Thirty years later, he's still using it. It's the most famous car in Bombay. And yes, there's no shortage of people waiting to salute him. "GROWTH IS A WAY OF LIFE' At first, there was little to differentiate Ambani from other yarn traders. Like them, he worked Bombay's hot and teeming yarn markets, living off tea shop snacks and endlessly chewing paan. As his mind 'broadened', he started pulling away from the crowd: In February 1966, at about the same time as the late Aditya Birla, BK's son, was negotiating the purchase of Indian Rayon, Ambani built a spanking new mill at Naroda, twenty kilometres from Ahmedabad. Both were spinning mills and produced roughly the same product. Birla paid Rs 3m to bty Indian Rayon while the capital cost of Ambani's mill was one tenth that at Rs 280,000, which he borrowed. Ambani was then thirty-four years old, Birla twenty-three. Both foresaw synthetics as the fabric of the future though they arrived at this common ground from opposite routes and different backgrounds. Ambani registered Reliance Textile Industries with a paid-up capital of Rs 150,000 not as a composite mill but as a power loom unit. "We got the licence for power loom because the regulation was that you could not make 100 per cent filament synthetics except on licensed power looms Aditya Birla latched on to the same idea. "Not only Reliance, Gwalior was a power loom factory. I am telling you, Gwalior's Dornie looms were also known as power looms What a fallacy! People think composite mills are first class, that power looms ari second class. I wanted to remqve that feeling." As their name suggests, composite mills offer a integrated approach, producing fabric at one location righ from spinning cotton into yarn, to weaving, printing an, processing. In contrast, the power looms of Bhiwandi an elsewhere tend to be garage operations in size and structurt small and unorganized. Typically they buy yarn from out sid and weave 'grey' or unfinished fabric which they sell process houses. After printing and other processing, tt fabric--generally unbranded--is sold to the wholesale trad, which has financed the whole operation. Ambani had been dreaming of integrating backwards f some time. "I was constantly thinking of going in manufacturing," he said at the time. "My desire was motivated by the fact that we were not able to produce and supply a quality fabric to the export market. It was a question of integrating backwards. If I had a ready product then I would not be at the mercy of other units in the industry, and I could ensure the quality of the products myself." Over time, backward integration Would become a core Reliance strategy, the central theme for all strategic planning, and it remained paramount in family conclaves until recently. But, at the time, it was hard to raise the piffling Rs 280,000 he needed to get into manufacturing, with sceptics outnumbering believers. Among the former was Viren Shah, a fiery businessman-politician and chairman of Mukand Iron and Steel. Like Ambani, Shah traces his roots to Chorwad where his family was the biggest landowner. Turning down Dhirubhai's request for a Rs 400,000 loan, Shah told a friend 'this project will not fly'. He couldn't have been more wrong. In the first year itself, Seventy workers manning four warp-knitting machines and a small dyeing section notched up sales of Rs 90m and a profit of Rs 1.3m. By 1977, the year Dhirubhai went public, the mill was earning a tidy profit of Rs 43.3m from revenues of Rs 700m. Each year he added to the mill, and every time a new piece of machinery was installed, Ambani, a God-fearing man, would call a pan dit and hold a puja. Mukesh recalls, "As kids, we used to go around and say: Aaj kiska puja ho raha had ? And we would be told that some new st enters have been bought, so we are praying to them." The pujas were perhaps more a manifestation of Dhirubhai's social conditioning, a kind of insurance taken out from the pantheon of Hindu gods and particularly (3anesha, the got1 of good beginnings, rather than a matter of personal belief. "Yes, I believe in God, but I don't perform a daily puja. I don't have any gurus. Ek baat had, destiny, koi cheez had," Dhirubhai said reflectively. "I am not a believer in religious rituals. I was brought up in the Arya Samaj environment which taught us to shun rituals. Puja, of course, but simple, elegant and brief." The prasad flowed as the Naroda complex grew. Sales were brisk, and fixed assets rose from Rs 280,000 in 1966 te Rs 145m in 1977, more than doubling to Rs 370m in 1979. By 1983, on the eve of its entry into petrochemicals, Reliance would become India's largest composite textile mill, sprawling over 280,000 sq.m." producing three million square metres o! fabric per month, and employing 10,000 workers. To help him manage the exploding business, Dhirubhai turned to his family and close friends. Ramniklal shifted from Aden to Ahmedabad to look after administration and production at Naroda. Rasik Meswani, their brother-in-law, and Natwarlal stayed back in Bombay to look after the finance department. Also in finance was an old Aden hand, Indu Sheth, who had been a clerk like Dhirubhai in an export house, lndu's brother, M.F. Sheth, became the brains behind Reliance's export strategy. This habit of plucking talent from wherever available would become a classic Reliance management strategy. The Ambanis don't rely on paper qualifications. On the contrary, whoever shows initiative, gets the job. So Reliance's first marketing manager was one Natwarlal Sanghvi who used to sell petroleum products. Its knitting manager used to be an auto spare parts salesman. On the technblogical side, however, Dhirubhai's approach was radically different. Over the next few years he systematically poached the best talent from his competitors. Reliance had to have th best: JK Synthetic's best yarn technologist, New Swadeshi Mills' chief engineer, Grasim's senior supervisor. No major synthetic textile unit was spared. In building his industrial empire, Ambani shared Aditya Birla's view that when buying machinery, it must be the latest and the best. "Play on the frontiers of technology. Be ahead of the tomorrows," he kept telling his new team. According to Minhaz Merchant, founder-editor of Gentleman magazine and Business Barons, the matric-pass Dhirubhai has 'an uncompromising commitment to quality and what could almost be called technological avarice--an obsession to be the first in India with the finest technology the world can offer'. In 1975 a World Bank team visited twenty-four leading textile mills and reported that 'judged in relation to developed country standards, only one mill, Reliance, could be described as excellent'. The rest they described as slums. "Our expansion was dictated by the exigencies of the export markets. When there was a very high demand in the international market for texturized and crimped fabrics, we decided to import texturizing machinery. The import entitlements that we were permitted against exports enabled us to import the most sophisticated and latest technology from abroad. Gradually we kept expanding the capacity of the mills, integrating vertically all the time. Now we have a fully integrated composite mill," said Indu Sheth, now retired. Much of Reliance's investment into state-of the-art equipment was financed by huge trading profits. As a private company, Ambani didn't need to puff his performance. Until it went public, Ambani used to plough every paisa of profit into the company, rarely treating himself to a dividend. The heftiest profits came from the High Unit Value Scheme which the government introduced in 1971, through which polyester filament yarn could be imported against the exports of nylon fabrics. This was a game which Ambani already knew how to play. He admits that Reliance Commercial Corporation accounted for over 60 per cent of exports under the scheme and was therefore its larges beneficiary. Rumours spread that the scheme had been devise solely for him. At the Mulji Jetha market, polyester was thet called chamak. Ambani became the chamatkar. Even at that time, Ambani strongly disputed this argument. "You can hardly blame us for taking advantage the schemes when others kept their eyes shut. You do require an invitation when there is a profit. I do not consider myself cleverer than my colleagues in the industry. If there was a very large margin of profit, why did they not take advantage of it? If anybody says that Reliance benefited immensely from the High Unit Value Scheme, they are giving me credit at the expense of their ignorance. "The scheme remained in force for eight years. Many companies participated in it. If others did not do well, perhaps, they could not export their goods. We used to hold fashior shows in Russia and in Poland and exported our fabrics. W took planeloads [of fabrics] to Zambia, Uganda and even Saud Arabia. At that time our strategy was to export because expor gave a lot of prestige with the government. "You have to look at the economy in its totality. Imports, and exports have to be combined together to get a totality profit. Against exports of rayon fabrics we were getting imporl entitlements for nylon fibre. In some areas, some cash incentives were also available. The premium on nylon filamenl yarn was 100 to 300 per cent. It only once touched 700 per cent. We were exporting rayon fabrics and importing nylon fibre and supplying it to mills. The profits were between 15 per cent and 25 per cent net. We were one of the largest exporter and our turnover must have ranged between Rs 15 and 2-' lakhs. When the High Unit Value Scheme. came, we were manufacturing and exporting. We used to be allowed to imp or polyester filament yarn against export of nylon fabrics." When the scheme ended in 1978, Ambani turned to the domestic market. "About 10,000 metres was being produced when I entered the market. All that I needed was a small gap which I could penetrate, and I did so successfully. Our only difficulty was that we were not sufficiently known or established in the domestic market. Our first priority was to establish our Vimal brand name. We therefore launched a crash advertising programme," recalled Ambani. Dhirubhai supported Reliance's entry into the domestic markets with an advertising blitz that was unprecedented in India. Then and now, it out spent its competition with a budget which is on par with consumer giants such as Hindustan Lever. Billboards, radio, print, and television--once a distribution network had been established--blazoned the mill's message, ONLY VI MAL and the baseline, "A woman expresses herself in many languages--Vimal is one of them." The brand was named after Vimal, Dhirubhai's eldest nephew, Ramniklal's SOIl. "People don't want the headache of comparing and shopping around. They would rather go straight for quality. Right from the start, I knew that brand image was the most important part in order to win the consumer's confidence," says Ambani. To achieve this objective, "We tried to emphasize that we were producing a superior fabric by laying stress on the technological sophistication of our unit in all our advertising. Simultaneously we took steps to evolve our own distribution system as we found that the existing marketing channels were inadequate and unsatisfactory. So much of our success in marketing was a function of three factors--choosing the right product mix, identifying our market and establishing a viable distribution structure." This strategy was enormously successful, so much so that an industry analyst once commented, "In terms of market positioning, Vimal has always been a bit of a paradox. Although it has always been positioned as an up market product and has also been priced that way, its customers have stubbornly continued to be in the middle bracket." Before that happened, Ambani had to jump the first of many hurdles. "When Reliance entered the domestic market it met with a lot of resistance from the traditional cloth market whose loyalties understandably were to the older mills," sad a Mulji Jetha market trader at the time. Confronted with a problem, Ambani thinks laterally, in this case, he bypassed the traditional wholesale trade, oPened his own showrooms, tapped new markets and appointed agents from non-textile backgrounds. According to Ghoshai, while Ambani did not pioneer the concept of company stores--Reliance's competitor Bombay Dyeing had innovated this practice--he 'pursued this strategy on a grand scale'. Ambani untiringly toured the country, offering franchises to shareholders. To those who agreed and had the shop-space, he promised that Reliance would provide financial and advertising support. Many accepted. In his drive to achieve high volumes, Ambani spotted an entirely new market--the non-metro urban segment--and opened it up. Other mill-owners watched enviously as Ambani scooped rich profits from fabric marketing in smaller towns, as the first to both recognize and exploit their potential. For three years, between 1977 and 1980, almost daily new and exclusive Vimal retail outlet would open its doors to business. "In fact, on a single day in 1980 we opened as many as one hundred Vimal showrooms," said K. Narayan, president of the textile division, who prior to joining Reliance in the '70s had been a professor of commerce in a local college. By 1980, Reliance fabrics were available all over India through twenty company owned retail outlets, over 1,000 franchised outlets and over 20,000 regular retail stores. Ambani's success in franchising and his speed in opening retail outlets is perhaps comparable to that of Benetton, the Italian knitwear company, or McDonald's, the American hamburger chain. In his relationship with his dealers, Dhirubhai established a paternalistic attitude. According to Narayan, who is one of his oldest managers, "I used to tell my trade---doing business with us is risk free. If you lose, come back to us. If you make profits, they are yours. Textiles is a trade driven product. Consumer acceptance is necessary but then trade must help too. Most traders are small entrepreneurs. So when I specify targets to a trader he should do his damnedest to perform." Traditional stockists, however, still hesitated to buy Vimal's synthetics range because it was too up market too expensive. Indian entrepreneurs had not yet begun manufacturing man-made yarns and fibres locally. The government believed that India was too poor to indulge in synthetics and so discouraged imports by levying stiff customs tariffs. Ambani questioned this we-know-best attitude. "For a poor country, for poor people, fro fn the utility point of view, synthetics are the best. More and more people don't mind paying a little more provided they have the assurance of quality," he insisted. "Do you remember Bri-nylon? When'it first came, anyone who came in wearing a Bri-nylon shirt would be walking two inches above the ground! That is how people felt and seeing that, I chose to go in for synthetics. And at that time the duties were not so costly. That came later." The government refused to listen, hiking duties and capping production. As local supply fell short of demand, smugglers got into the act. Dhirubhai's research showed that a staggering Rs 30bn worth of textiles were annually smuggled into India in the '80s. In arriving at this number, Dhirubhai painstakingly collected data on supplies reaching the United Arab Emirates from such sources as Japan, Korea, Taiwan, Hong Kong and Singapore--and became an authority on smuggling in India. His insight into consumer patterns may have been due to his personal background. He didn't look down on consumers or take them for granted. The polyester pasha had stumbled on a huge market which the older mills had missed completely. By 1980, sales were Rs 2.1bn and growing, but Reliance's production couldn't meet demand. Ambani stretched the mill's production capacity to its outer limits, continuously upgrading the technology and replacing slower looms with faster ones, but he couldn't install more looms. The government's licensing policy favoured the powerioom sector and large mill owners even Ambani, found it difficult to get sanctions for capacity expansion. To overcome this constraint, Ambani started sourcing grey fabric from the power looms of Surat, processing it at Naroda and selling it under the Vimal brand name. The Naroda mill was a watershed in the Ambani saga. It transformed Dhirubhai from a mere yarn trader into a mill-owner, the top of the Christmas tree in Bombay's high society and that of Ahmedabad, the two cities which mattered most to him. Often referred to as the Manchesters of India, Bombay and Ahmedabad have grown rich on cotton textiles. Most mills were set up during the British Raj, their brown owners acting as blue-blooded as the Prince of Wales. Generations of Mafatlals, Sarabhais, Wadias and Lalbhais dominated western India's banking circles and the Taj Mahal Hotel's ballroom off Bombay harbour. In this rarefied atmosphere, the earthy Ambani with his swarthy complexion and robust hail-fellow-well-met manner was a powerful presence. As a yarn trader, Ambani used to kick his heels outside the custom-designed offices of the big serfs, waiting for the opportunity to make a sale. Some bought from him, others didn't. One of those who didn't was Nusli Wadia of Bombay Dyeing, a young Parsi mill-owner of impeccable pedigree who would later clash with the older, brash, go-getting trader (of which more later). Today, the boot is on the other foot, but "I call them my serfs still because I can't forget my old days," says Dhirubhai. "This is my nature, my culture." Under the se ths often third and fourth generation scions raised on a rich diet of culture and bon ton, the Indian textile industry was beginning to look as if it had gone into terminal decline. More often than not, it was referred to as a 'sunset' business, one where there was no fresh investment, no aggression. Whereas the old mills resembled cobwebbed museums, Reliance's Naroda unit could have been in any developed country. "Once I had successfully put up a textile mill," said Ambani, "I decided I must have a world scale, fully integrated plant. All I wanted was to be competitive with countries like Japan, Taiwan, Korea." Like first generation trail-blazers in the mould of Mafatlal Gagalbhai (1873-1944) who started out hawking cotton cut-pieces on wayside roads and ended up founding one of India's largest business dynasties, Dhirubhai infused the textile industry with his dynamism and confidence in the future, it took Bombay Dyeing a hundred years to reach a sales turnover of Rs ibn. it took Ambani under a dozen. Ambani's success bred jealousy. Whispers started wafting through textile circles that Reliance's phenomenal success owed less to good management and more to manipulation. The allegations forced a protest. "We have always worked within the laws of the country and the guidelines set by government. People are jealous," Ambani grumbled. "Many of these people were cotton mill-owners and they started to say this when we threatened their leadership in the industry. There is no Jat difference between our methods and those of anybody bu else--the only difference is that our motivation and dedication he is much greater." na During his days as a Mulji Jetha yarn trader, a rival once floated the rumour that Ambani had gone bust. This was not se, the first time Ambani would have to fight for his reputation, and it would not be the last. Dhirubhai reacted by scrawling a frl public notice on the market board inviting everyone to whom he owed money to come and collect their loans. "He didn't have E' a single rupee in his pocket at that moment," says Umyal, 'but he had a tremendous faith in himself. He knew that once he offered to pay back the loans, nobody would ask him for them. ti And none of them did. He truly understood the minds of men." Another time, Ambani was accused of black marketing, sl Defamation had gone too far, he felt. To counter this latest a: attack, he asked D.N. Shroff, the then president of the Silk and Art Silk Mills Association and a long-time friend, to call a meeting of its executive committee. Most were big names in the synthetics business. Looking them straight in the eye, Dhirubhai lashed out: "You accuse me of black marketing, but which of you has not slept with me?" Since each of them had at one stage or another bought yarn from or sold it to Ambani at the going rate, that one question silenced them all. Reliance out paced the rumours. Sales doubled every two years from Rs 49m in 1970, to Rs 127m (1972), Rs 302m (1974), Rs 628m (1976), Rs 1,201m (1978) and Rs 2,097m (1980). It was time to shift from Kabutarkhana to more salubrious environs. Ambani bought a flat in Usha Kiran, then the poshest block in town, paying half a million rupees. Later he would buy two more, one each for his brothers. In the lift, once in a while, Dhirubhai would bump into another mill-owner, gdish Prasad Goenka, scion of one of Calcutta's oldest siness families, an art collector of rare Indian miniatures and ad of Swan Mills. As the days went by, Goenka's mashkars would become less enthusiastic, the smiles forced. nbani's star was in the ascendant, but Goenka seth's star emed to have forsaken him. Swan Mills' financial troubles ultiplied so badly that he abandoned it in 1987. Reliance went am strength to strength. QUITY CULT few years before shifting to Usha Kiran, Ambani went ablic. In November 1977, as in 1967, Dhirubhai had a hard me convincing people to trust him with their money. D.N. lroff tried to persuade friends in government to buy Reliance lares but with practically no luck. According to Anal, "If we sked somebody to buy a hundred shares, he would back out nd buy ten instead." Fifteen years later, Reliance toppled Tisco as the most faded company in India. In 1993, Reliance's daily turnover gas 386,000 shares or Rs 97.6m; Tisco's 161,800 and s 35.7m. No one understands the psychology of capital markets and of the Indian investor better than Dhirubhai. Riding the crest n 1985, he ebulliently declared: "My holding is 16 per cent, ut I can't keep control over the company by my shareholding. I keep control over the company by showing performance and winning the confidence of the shareholder. I have never been afraid to expand my capital base because I know that I have the confidence of the shareholders. I don't mind if my shareholding gets diluted--and it is getting diluted--because as you must be knowing, very few chief executives of a COmpany are loved by their shareholders as I am loved." The Words would haunt him during the fight for Larsen & Toubro. To keep his shareholders happy, he made sure that the price of Reliance shares performed better than the BSE index. For example, the High Unit Value Scheme ended shortly after Reliance went public. Ambani stumbled. To buy time, Reliance's annual accounts were extended by three months, ostensibly to bring Reliance's financial year ending into line with the calendar year (this at a time when mosi companies were shifting over to a March year ending). Despite the dip in profits, Ambani declared a 27 per cent dividend. He had given 15 per cent in 1977. The next year (1979), in addition to a 25 per cent dividend, Ambani issued bonus shares on a 3:5 ratio. The share appreciated by 450 per cent. Dhirubhai has a knack of introducing innovative financial instruments and giving fresh twists to old ones. In 1979, Reliance needed money to finance a worsted (wool-blended) spinning mill and Dhirubhai picked up a forgotten financial instrument, the partly convertible debenture. It was not an innovation--Standard Alkali had issued them earlier--but Dhirubhai found it difficult to get permission from the controller of capital issues. Arguing that it gave investors a guaranteed return through, interest as well as offering the prospect of capital appreciation through the conversion into shares, Dhirubhai relentlessly lobbied the government until it accepted the concept. Investors liked the idea so much that the 1979 issue was oversubscribed six times and convertible debentures (both partly convertible and fully convertible) became the instrument of choice for managements and investors. Between 1979 and 1982, Reliance made four successful debenture issues. The 1979 issue (for the worsted mill) was quickly followed by one in 1980 (for modernizing its textile mill), 1981 (to finance PFY manufacture) and a record Rs 500m one in 1982 at the time of the attack by the infamous bear syndicate which had forced the closure of the BSE and made Ambani a national figure. Later, Ambani would insist that he had had no choice but to defend the share price. Reliance's Rs 500re. debenture issue was slated to close on May 20, 1982. It was until then the biggest issue. The next biggest offer was that of Telco, which had raised Rs 470m--and Telco was at that time India's second biggest non-government company, while Reliance wasn't even in the top twenty. To place the magnitude of Reliance's issue in context, it is worth remembering that in 1990, the BSE raised Rs 1.7bn in a good week but in 1980, Rs 1.7bn represented the whole year's resource mobilization. Ambani wanted to raise one third of that ai one go. The stakes in this game were phenomenally high. Secondly, virtually every company making a public issue pushes, up its share price just before its issue opens. Aware of this, bears cash in by selling short just before the issue--when prices are high--and deliver after the issue--when prices slump. During the 1982 bear raid, Ambani's obdurate stand against the bears ruined several brokers, earning him some powerful enemies. Someone began to ask how and from wlere Ambani had got hold of Rs 120m to pay for those shares. While throwing out baits, his fishing expedition hooked an unexpected nugget, one which shook the credibility of the finance minister and questioned the sanctity of Parliament. it was quite a fluke, in answer to a spate of questions on July 26, 1983 in the Rajya Sabha on the nature and extent of NRi investments in Indian companies, Pranab Mukherjee, the then finance minister, named eleven companies which had invested over Rs 225m in Reliance between April 1982 and March 1983. The question was probably aimed at Swraj Paul's takeover bid of Escorts and DCM. It found an unexpected target. But for Mukherjee's reply, nobody would have known that Reliance was the biggest beneficiary of the controversial NRI scheme. The names hinted at shady deals. Could companies called Iota, Crocodile and Fiasco be for real? Who would give their companies such bizarre and funny names? The Calcutta-based Telegraph picked up the scent first and in September 1983 broke the news that eight of the eleven companies were not even in existence in the UK when the investments were made and that the registrations took place a day after Mukherjee's statement in Parliament. When Parliament reopened after a recess on November 15, a number of MPs drew the finance minister's attention to the Telegraph report and demanded an explanation. Two privilege notices were submitted against Mukherjee, one in the Rajya Sabha by Satpal Malik (Lok Dai), and another in the Lok Sabha by Madhu Dandavate (Janata). A khadi-wearing idealist and dyed-in-wool socialist, Dandavate was then a lowly MP of a party which had little prospect of ever being in power. He would play a pivotal role in Ambani's career in the future. The Fiasco-Crocodil.-,lota riddle slowly unravelled. In the first breakthrough, investigative journalists discovered that the eleven companies had been registered in the Isle of Man, an international tax haven, between November 1979 and July 1982 and were owned by several Shahs, some related; others not. The clue left more questions hovering in the air. The companies had acquired Reliance shares after Ambani's battle with the bears in May 1982. Was there a link between the two events? The companies appeared to act in unison--at least six bought Reliance shares on the same day--so there was probably one ultimate owner. Who was he and from where did the Rs 225m come? The companies' share capitals were small, no more than 200 pounds apiece, and only three had borrowed money to pay for their purchases. Whoever controlled them also seemed to be remarkably well informed about Indian regulations. Three days after the finance ministry had relaxed constraints on NRI investments (on August 20, 1983), three companies applied to the Reserve Bank of India for more Reliance shares. " It was all highly embarrassing for the government but as the mystery man's identity remained unknown and it became clear that technically the letter of the law, if not tile spirit, had not been broken, the media's interest fizzled out, especially after an RBI scrutiny committee appointed for the purpose could not find any chink in Reliance's exhaustive replies to its numerous queries on the issue. PATALGANGA But what happened to the Rs 225m? Some of it must have gone towards paying back loans taken out during the big bear fight. Ambani would have paid about Rs 120m to buy 850,000 shares and perhaps as much again to support the share price during its extraordinary swings. Meanwhile, at Patalganga, a sleepy village seventy-one kilometres from Bombay which takes its name from the river on whose banks it is located, the polyester yarn plant was almost ready to go on stream and bills were pouring in. Work on the Rs 800m plant had started in 1981. Right from the beginning Ambani had an ambitious vision. It would be a world class plant, with the best machinery, all well laid out. Ambani's keenness for the project was not merely due to his confirmed belief in backward integration. He saw in it a way to improve his competitive position. As he later explained: "I was a buyer of this product all over the world and I was observing what was going on--not only with the producers in India but also abroad. I went to a major company in the West and saw how inefficient they were.." people were not working were having long lunch hours. The bosses too were not committed .. . and the cost of all these inefficiencies was loaded on to the product and was being passed on to me. I knew that we could manage the business a lot better, make more money than them, and yet supply better and cheaper products to our mills." Ambani's opportunity to break into PF manufacturing came when the Indira Gandhi administration threw open the doors of this business to the private sector in early 1980. This was the moment Dhirubhai had been waiting for and Reliance applied immediately for a licence. So did forty-three others. Ambani knew he could build a great plant but pitched against him were the heavyweights of Indian industry: the Tatas, the Birlas, the Bangurs, the Garwares, the Mafatlals and the Thapars. It was then believed that amongst those whose opinion counted in the selection process were Veerendra Patil, the then petroleum minister, and Pranab Mukherjee, who headed finance. According to the grapevine, four business houses had been short listed during the first round, but Ambani's name was not on it. However, when the selection process was finally over, the winner was Reliance. The surprising decision left the Mehras of Orkay, the Jindals, the Singhanias and the Mafatlals out in the cold. On the cocktail circuit, gossip linked the government's decision with Dhirubhai's formidable political contacts, symbolized by a lavish party which he hosted in a New Delhi five-star hotel for Mrs. Gandhi immediately after the January 1980 Lok Sabha elections. This was a crucial election which saw the end of the Janata Party rule (1977-80) and Mrs. Gandhi's triumphant comeback despite the excesses of the Emergency (1975-77). Dhirubhai's party was almost Mrs. Gandhi's first public engagement after becoming prime minister. Kapal Mehra's name apparently had been on the shortlist. According to Perez Chandra of Business India, "The Mehras of Orkay had to make a representation to Mrs. Gandhi to get a licence. They were eventually granted one in 1985 but even then the licence of 10,000 tpa that Reliance got was more than 40 per cent above that of Orkay. In addition, Pranab Mukherjee's parting gift to Dhirubhai included a licence to expand capacity to 15,000 tpa." Dhirubhai disputes the suggestion that his political links played a role in Reliance getting the licence. "My proposal was financially better structured," he claimed. "I told the government that I was putting my company's own resources, and that the others would have to borrow from the financial institutions. My main edge was that we could mobilize our own resources." But what about Pranab Mukherjee's role? Didn't he help to get this and four other projects cleared? "People who wanted to criticize Pranab Mukherjee used me as gunpowder. Pranab was in the finance ministry, which does not issue licences. Also, how many people have got licences in India, and how many have implemented these licences? The country should salute people who implement projects quickly." Dhirubhai had already built up a reputation for quick project implementation. Earlier, he had set up a worsted spinning plant within eight months of getting a licence. At Patalganga, where Reliance acquired an area twenty times larger than necessary for the polyester filament yarn project, the villagers didn't know what hit them. The PFY plant came up in eighteen months. Perhaps the best accolade came from Richard Chinman, the then director of Du Pont International: "In the US it would take us not less than twenty-six months to erect and commission such a project." Later, when building its huge petrochemical plants at the Patalganga and Hazira (Gujarat) complexes, Reliance would be driven by a sense of urgency because it couldn't afford cost overruns. Ambani, like Aditya Birla, knew that delays in project implementation could tip profits into losses. And once plants were up and running, they had to work at full capacity, round the clock. To help him build the PFY plant, Dhirubhai pulled his eldest son Mukesh out of Stanford where he was studying for his MBA and dropped the untried, untested twenty-four year-old chemical engineer from Bombay University into the deep end. "My father told me: "You will take this over and I will only give you one person from Reliance. Everybody else has to be new," recalls Mukesh. "So a team had to be established, we had to select the right technology. The first thing that happened was that I came to the office and found there was only one person with whom I would work for ten or fifteen years. Gradually we got the other people. We are a very professional setup." "When we started the plant, everybody was recruited on merit. We advertised and we were very proud. The credit for this decision should go to my father. I told him that it's a Rs 100 crore project and shouldn't he hire a guy who has worked twenty-five years in the polyester industry and maybe pay him Rs 20,000 per month. He said: "No, you do it. If you think you're going wrong you come back to me but go ahead and do it." That's the kind of encouragement that is required today. Initially everybody was pessimistic, everybody I talked to said it's difficult. But we went in with an open mind and tried our very best. We were on stream in forty-eight hours." On November 1, 1982, bare months after the bear raid which made alegend out of his father, another Ambani won his spurs. In selecting technology for the plant, father and son honed in on USA's Du Pont de Nemours. Explaining their choice, Mukesh said: "We already had a good working relationship with them, so it's not that Du Pont did not know Reliance. We used to buy fibres from them. We made a presentation to them about what we wanted to do and also told them this could be an opportunity we were losing. If we didn't do it, somebody else would. They kind of stuck to the idea. After setting up our plant, their business with India has grown--they've sold technology. to five joint sector projects. It was the right decision for them." ', To get Du Pont to sell him their technology, Dhirubhai promised everything but equity. "Technology is available for the asking in the international bazaar," pointed out Dhirubhai. "So why do I need to make a foreign company my partner and give them 51 per cent?" Some Indian businessmen seek tie-ups with global giants for technology, a few to share risk and others for funds. Ambani's need for the latter lessened as the government reduced restrictions on local companies. As he said, "Now I get my rupee funds from my investors. For my foreign exchange requirements, I can access the international markets. But we are open to consider joint ventures where we have an active role to play." By 1994, Dhirubhai had negotiated over fifteen collaborations with the world's best companies but he refused to take on any of them as a partner. Like Rahul Bajaj, Ambani hasn't taken partners because he could never play second fiddle. And Dhirubhai likes to move fast. He could never accept the conditions under which B.K. Birla worked in Century Enka, a synthetic yarn maker and a joint venture between the Birlas and Holland's Enka International. "At Century Enka, everything needs Enka's approval," said S.P. Sapra. "Enka is used to the slow growth European environment. So they are incrementa list and cautious, They slow down the Birlas... If Dhirubhai had created an alliance with Du Pont everyone in India would have said, "Great, he has got Du Pont in India." But it would have slowed everything down." And passivity is anathema to Dhirubhai. D.N. Chaturvedi, a long-time financial consultant, understates the case when he says, "Once a decision has been taken, Dhirubhai becomes an impatient man until the project is implemented." As a Burmah Shell clerk, Dhirubhai recoglaized that. 'whatever information must come, must come'. As an exporter, he had had to overcome the reluctance of foreign buyers worried about Indian companies and their unpredictable delivery schedules. Perhaps that's why Dhirubhai named his company Reliance. He met every commitment on time, regardless of cost. Narayan, president of the textile division, provided an example. "In 1973, the rotary machine at Naroda broke down on a Friday evening. The import of the component to be replaced would have normally taken two or three months. So I went abroad the same night, bought the component and got it back on Sunday night and the plant was in production from Monday afternoon." : To meet Dhirubhai's deadlines, Mukesh's young project team discarded several established business practices in favour of unconventional methods which have now become part of Reliance's corporate culture. One of these was letter writing and paper shuffling, which Mukesh sought to abolish totally. "Problems were discussed at face-to-face meetings with contractors and decisions were communicated directly. If each contractor were to write to the other and then to us, we would have wasted valuable time," said Mukesh. Another tenet dispensed with was that of choosing the lowest bid in a tender. "Sometimes we accepted tenders which were two and a half times higher than the lowest bid," he recalled. Reliance's criterion was whether the contractor could deliver on time. In his climb to the top of the corporate ladder, Dhirubhai had already absorbed and adopted the two key strategies of self-reliance and speed. In implementing the PFY project, Ambani adopted two other co-related strategies: size and sales. He would use this set of four values over and over to drive Reliance's spectacular growth. At a time when the size of the PFY market was 6,000 tpa, Ambani built a 10,000 tpa plant with a built in provision for a further 15,000 tpa expansion. According to H.T. Parekh, who as head of ICICI sanctioned Reliance's first institutional loan, "Dhirubhai always spoke of international standards and sizes. Initially I admit that I had some doubts whether he would really be able to carry it through. But he has disproved me by his resourcefulness." Most businessmen, uncertain of demand, played safe by building small plants. Ambani turned the concept on its head. According to Sapra: "Dhirubhai would systematically remove the barriers that were constraining demand." In the case of PYF, Ambani felt that there was tremendous latent demand, but that it was curbed because at the time the government reserved PYF for small-scale weavers in the 'art-silk' industry. The big mills had to use cotton. This was the key barrier to consumption and a limited market. To get round this problem and stimulate demand, Ambani launched a 'buy back' scheme where Reliance sold its "Recron' brand of yarn to small power looms who then sold the grey cloth back to the company for finishing and eventual sale under the Vimal brand name In a sense this was a repeat of the Naroda experience where Dhimbhai had used power looms to get round government limitations on production, He would also repeat the careful nurturing of suppliers just as fabric vendors had been nurtured during the hectic days of 1977-80 which saw a new Reliance outlet opening virtually every day. Huge capacities in a relatively underdeveloped'market put intense pressure on Reliance's sales and marketing teams. "We gave a fantastic amount of financial support to the little weavers," said Sapra. "We gave them ninety days credit to create demand." Once the positive loop of supply-led demand creation became fully operational, the company would revert to its tight-fisted operating policies. "Today, 90 per cent of our sales is on cash basis. Whatever we ship today, payment is received by 2 p.m. tomorrow." By 1983, PFY had replaced textiles as the major revenue earner in Reliance's portfolio. Ambani kept adding to capacity, upgrading technology and modernizing. "This continuing growth allowed Reliance to emerge as the lowest cost polyester producer in the world," says Ghoshal. 'in 1994, its conversion cost was 18 cents per pound as against the costs of 34, 29 and 23 cents per pound for West European, North American and Far Eastern producers." Before this happened, there was a major hiccup. Or. the night of July 24, 1989, a vigorous monsoon downpour filled to overflowing the nearby 'apology of a river' and Reliance's Patalganga complex was damaged by flash floods. Technical experts from Du Pont flown in at considerable cost estimated a minimum period of ninety to a hundred days before the complex could be operational again. Local newspaper reports, based on the opinion of India's best experts, were even less optimistic. Reliance had the entire complex fully functional in twenty-one days. K. K. Malhotra, head of manufacturing operations, explained how they did it: "Understand the havoc. After the water receded, we had to remove 50,000 tonnes of garbage--silt, dead animals, floating junk--before we could get to the actual recovery work. All our sophisticated electronic and electrical equipment had been under water for hours... We set up a control room to connect the site with the outside world. Then we took time to carefully look at the damage and quantify the work. Based on that quantification, we set up objectives for each plant, when it would be on track. Each day at 11 a.m." I would have a meeting for an hour to review the work. On the third day, I asked the Du Pont people, "What do you think?" We had planned to get our two huge compressors ready in fourteen days. They said, "Out of two, if you can get one ready in a month, you will be lucky." I phoned Mukesh that evening and said, "I want those guys out of here. If they say this, it will percolate.." it will break the will." We had the compressors one day ahead of schedule, and the whole plant going a week ahead of plan." The real secret to speed, according to Maihotra, lay in two things: careful planning to quantify tasks and then saturating the tasks with resources. "Most companies do not quantify the tasks, do not quantify the resources required... Anyone who says we will do this in twenty-four months has not done a proper estimation, for only by accident can the real requirement match such a nice round number ... We assess the requirement precisely." He continues: "And then, once the plans are done, we saturate resources. We put in the largest amount of resource that the task can absorb, without people tripping over each other... If I had all the time in the world, I would optimise. But given my opportunity cost of lost production, it almost does not matter how much it costs because, if I can get the production going earlier, I always come out ahead .. Only when you put the value of time in the equation do you gel sound economics and then saturation almost always makes sense." "And, finally, we follow the dictum: coordinate [operations] horizontally, when in trouble go vertical. That dictum--both parts of it mare also vital for speed." While Mukesh was proving his mettle at Patalganga, Anil (a chemical engineer from Bombay's KC College) studying for an MBA in marketing at Wharton. On his returr to India in April 1983, Dhirubhai sent him to Naroda to cut his eye-teeth. "I left America in four hours flat after writing my last examination paper," recalled Anil. "When I came home I said, "Dad, I've graduated." He said, "No big deal. Come on, let's go to office." I asked, "There's no rest, no holiday?" My dad said, "Nothing doing, no holiday." Events in Delhi, however, were spinning at roach I velocity. Hardly had Anil established a regular routine for shuttling between Bombay and Naroda than the government finished processing Dhirubhai's applications for the manufacture of four new products calling for fresh capital investment of almost Rs 8bn. Once again Patalganga was humming with activity as the brothers began implementing two of the approvals. LOAN MELA Ambani's philosophy of life is simple. Based on a loose interpretation of karma, he believes that every individual is born into an orbit in which he will probably remain for the rest of his life. The world is a series of orbits, hierarchically stacked up with peons and clerks at the bottom and leading industrialists and politicians at the top. To be successful, you must break out of your orbit and enter the one above. After a spin in that orbit, you must break into the next one, and so on until you reach the top. Even as a teenager, he knew he would graduate into new orbits. Ambani crashed through the first orbit when he graduated from being a petrol pump attendant to a clerk. He shot through the second when he chucked up the security of a salaried job for a riskier life as a self-employed yarn trader. As a mill-owner, he invaded the fourth. He stormed the topmost orbit when he decided to invest in petrochemicals. In keeping with his core philosophy of backward integration, he started with PTA (purified terephthalic acid), one of the petrochemicals from which PFY and PSF can be made. Over time, he integrated sideways into LAB (linear alkyl benzene, used by detergent manufacturers), into thermoplastics such as PVC poly vinyl chloride), HDPE (high density polyethylene), LDPE (low density polyethylene, used by plastics processors), and then worked his way backwards through intermediates such as MEG mono ethylene glycol), para xylene and n-paraffin, to' the basic raw material, ethylene and ultimately the source of petrochemicals, oil. Work is in full swing on an ethylene gas cracker and an oil refinery, and Reliance is a regular bidder for oil exploration contracts. The former petrol pump attendant is inching his way to realizing his dream of building a company like Burmah Shell. Work on the PTA plant started immediately Dhirubhai got the licence in 1984. His hold on PTA production would become so strong that no one dared challenge it for over a decade. Several businessmen, including Aditya Birla, applied repeatedly to the government for licences but were consistently turned down. Only after the Narasimha Rao administration initiated its liberalization programme were other PTA plants sanctioned. The first off the mark was Mahesh Chaturvedi of ATV Projects who in 1993 announced plans for a 120,000 tpa plant at Mathura. In tune with Dhirubhai's strategy of backward integration, the PTA plant supplied Reliance's PFY facility. It would also feed a new PSF plant, coming up fast in the same complex. Indian textile mills use both PSF and PFY, and the two are largely substitutable. Ambani was always a panoramic thinker, and the PSF plant represented his incredible capacity to take risks. At the s t time Ambani applied for permission to make PS F(1984), it was in short supply. Mills preferred to use PSF because it was cheaper than PFY largely due to higher excise levies on PFY. Local PSF production was 37,000 tonnes and another 10,000 tonnes was being imported. Ambani applied for a 45,000 tonne capacity, or 4.5 times the current import, knowing full well that half a dozen PSF licences, albeit smaller ones, had been awarded to other industrialists. To feed these capital-hungry ambitions, Ambani needed huge injections of cash. In 1983, despite the ever-larger public issues and substantial profits from the Pataiganga PFY plant and the Naroda textile mill, Ambani was feeling hungry. The reason for his sudden appetite was a small but significant change in company tax laws. A financial wizard, Dhirubhai's amazing tax planning meant that virtually from its inception, Reliance had paid zero taxes on corporate earnings. He could do this because Reliance's continuous capital investments enabled him to set off the profits from operations against the tax credits he was allowed on the investments. In a bid to make companies like Reliance actually pay taxes, Pranab Mukherjee, the then finance minister, announced in his 1983 budget that zero-tax companies would have to compulsorily pay tax on 30 per cent of their profits. Reliance, however, managed to retain its zero-tax status. It changed its accounting practice. As against the earlier practice of capitalizing interest on long term debt obtained for the purchase of fixed assets till the date of commissioning of the assets, Reliance capitalized interest for the entire contracted period of the debt. This it did on the assumption that 'interest accrues at the time of availment of the loan till the date of repayment of the said loan, and all loans shall be repaid on due dates'. "It's simple," said Anil. "We had accumulated epreciation. A lot of other companies cannot do this because ccumulated depreciation can come only from massive capital xpenditure. If you spend more money, you get more epreciation. We had projects on hand at that time which were apital intensive. The next year's budget removed the ini mum tax." In early 1984 Ambani was once again suffering his usual ash-strapped itch. The Crocodile-Iota-Fiasco money had been shot in the arm, but it had been all used up. Mulling over oney-making schemes, a brain wave hit Ambani. Why not on vert Reliance's non-convertible debentures into shares? As rival said at the time: "Ambani is adept at the intricate gglery of high finance. The basic concepts underlying his he mes are simple, but with a kind of simplicity that borders n genius. And the man is an unabashed go-getter." The only problem was that the scheme didn't quite comply rith the controller of capital issues' rule-book. How could an astrument which was initially sold as non-convertible, which ras priced differently and offered different rates of interest, be ut in the same category as convertible debentures? It would ward some investors at the expense of others. But they an aged to convince the finance ministry and everything went rough smoothly without a hitch. Four times over the past five years Reliance had issued artly convertible debentures collectively worth Rs 930m. The onvertible parts, worth around Rs 230m, had already been onverted into equity shares. The non-convertible parts were uoting at a discount ranging from 15 to 18 per cent. Ambani April 1984 offered to exchange every Rs 100 worth of ebentures for 1.4 shares. The then market price for a ebenture was Rs 84, that of a share, Rs 115. For debenture olders, it was an attractive offer. It was even more so for Ambani. Cash outflows on servicing would go down. The debentures carried 13.5 per cent interest. Even the most generous dividend on a Rs 10 share would be less. In Reliance's balance sheet, a huge Rs 700m debt would disappear (as accountants regard debentures as borrowings), share capital would go up by about Rs 100m, and it would look healthy enough for the next round of fund-raising. Magic! After the 1982 bear raid "Dhirubhai became the small investor's stock market deity, but this image got further reinforced when Reliance offered to convert the nonconvertible port ion of the debentures issued between 197q and 1982 into equity," says Ghoshal. This was perhaps the last time that Ambani could act without rivals snapping at his heels, without questions being raised in Parliament and in the media, on stock exchanges and the bazaars, lndira Gandhi was assassinated on October 31 1984. Her son, Rajiv, became prime minister. For almost a year, Ambani did not fully appreciate the effect the changes in New Delhi would have on his business. And why should he have? The new administration was prompt in granting permission for Reliance's application for a PSF plant. In fact, according to Anil, 'the first letter of intent to be cleared by Rajiv Gandhi at the first cabinet meeting was for Reliance. It was the Rs 460 crore polyester fibre plant. Later it approved a number of our projects and schemes like the PVC and foreign exchange financing schemes. I don't need to say anything more." That year, Reliance made a record profit of Rs 710m. Dhirubhai was on a roll. It seemed as if his juggernaut was unstoppable. But it was. And it was a rude awakening. The man applying the brakes was Vishwanath Pratap "Mr. Clean' Singh, Rajiv Gandhi's new finance minister. While cracking down on corporate corruption, Singh followed a carrot and stick policy. On the one hand, he drew up a June 1986 black list of twenty-one business houses who had large outstanding excise payments to the government, and unleashed a raid raj of unprecedented severity, but at the same time, he eased up the Licence Raj. As far as Reliance was concerned, they had reduced access to the finance ministry. Singh refused to meet any industrialists privately and Mukesh was photographed sitting at one of Singh's open house sessions like any other businessman. The first hint of future trouble was the government's sudden decision to shift imports of PTA from the open general licence (OGL) to the 'limited permissible list' in the Exim Policy notification of May 28, 1985. Anyone can import an OGL item, but anything on the restricted list has first to get clearance from the director general of technical development. Most lay persons at first believed that this decision was designed to help Dhrubhai. Reliance's new PTA plant was under construction and would go on stream soon. The new barriers on imported PTA would help the sale of his local PTA. The reality was quite the opposite. It would be a year more before Reliance's PTA plant would go on stream. Until then, Dhirubhai needed to import PTA to feed his PFY plant. He could use DMT (di-methyl terephthalate) as feedstock, but the local DMT was Rs 4,000 per tonne costlier than imported PTA. His raw material bill could shoot up by Rs 600m. Dhirubhai still hadn't lost his old touch, however. Sniffing out news of the imminent change, he moved at lightning speed. Negotiating with international suppliers, he contracted the purchase of literally a whole year's supply of PTAwsomething in the region of 60,000 tonnesmand instructed several banks to open letters of credit for him. From May 27 to 29, 1985, the Bombay branches of Standard Chartered Bank, Soci.to Gn6rale, State Bank of India, Canara Bank and Baaque lndoSuez worked furiously to issue almost a dozen letters of credit worth a stupendous Rs 1.1bn.. The last one was opened barely a couple of hours before the government announced the changed policy. Predictably, the finance ministry was none too happy that Ambani had managed to double-guess its plans, and struck back with a 50 per cent import duty which would nullify his gains. Ambani promptly challenged the tariff duty but he had lost the round. Dhirubhai's failure to import PTA at concessio nal rates at first appeared to be an aberration, an accident. The next incident was a public slap in the face.. The Reliance board was to meet on Wednesday, June 11, 1986 in Bombay to consider the conversion, for the second time, of non-convertible debentures into convertible ones (the E and F series). For weeks stock markets across the country had been humming with excitement in anticipation of the announcement. Punters were convinced that Ambani would pull off the coup this time as he had in April 1984, though the government had refused countless similar requests from other companies. This time V. P. Singh refused to play ball. On Tuesday evening, the finance ministry announced that it had decided not to permit such conversions. Within the hour, the news was on the agency wires to newspaper offices, and government officials called Doordarshan with instructions to carry the news item on the 9.30 p.m. news--an unusual step for a TV network that didn't carry hard-core financial reports until the mido'90s. According to V. P. Singh, he took this step 'to curb unhealthy speculation'. Anil Ambani was at Delhi airport, waiting for a delayed flight to take him back to Bombay in time for the crucial board meeting the next day, and didn't hear of V. P. Singh's decision until he reached Bombay. The next morning the headlines screamed the disastrous news. The board meeting fixed for that day was adjourned. On the BSE, one series of Reliance's debenture prices halved from Rs 220 to Rs 120, the other from Rs 210 to Rs 134 and 1.5 million Reliance investors lost anything up to Rs 3bn in a few short hours. V. P. Singh's action was probably influenced by a series of articles published in a national daily. Three months earlier, on March 22, the Indian Express had front-paged an article on debenture conversions entitled "Sub-rule or subversive rule', and called on the finance minister to 'prevent this prejudicial tendency from becoming part of the system'. The paper and its sister publication, the Financial Express, had been carrying on a campaign against Ambani for som time. It ran three articles from May 16 to 18, 1986 on a loans-for-shares scheme which Ambani had developed in June 1985 and which the paper dubbed the "Reliance Loan Mela'. According to the Indian Express, ten or more banks had lent over Rs 600m as overdrafts to a bewildering assortment of sixty investment companies without any track record against the security of Reliance shares and debentures. The newspaper claimed that these companies belonged to Reliance and that they borrowed money from the banks at 18 per cent interest to buy debentures which earned only 13.5 per cent interest in one case and 15 per cent in the other. The only way this transaction made sense was if the Ambanis planned to convert the debentures into Reliance's overpriced shares at some stage. In a knee-jerk reaction, the Department of Banking Operations and Development in the finance ministry ordered an inquiry. A senior RBI team rushed from Bombay to Delhi to help out and Bimal Jalan, the banking secretary, cautioned that 'while there is nothing illegal in advancing loans against shares and debentures, the purpose for which the money is used has to be kept in mind'. Heads would roll, predicted banking circles. The top official of a bank uninvolved in the scheme said: "When I saw the first article on the Reliance Loan Mela in the May 14 Financial Express, I nearly dropped my cup of tea. I must say I was very relieved, after a close scrutiny of the report, not to find the name of my bank in the published list of sixteen banks." Against this, a banker who was involved said that the scheme was irresistible. His bank would advance loans against blue-chip Reliance shares after providing a 50 per cent margin. In addition, his bank was assured of a deposit twice as large as the advance, so that besides risk, fuding the loan would not pose a problem. It was commercially sound banking. Reliance shares were appreciating, and the scheme promised profits for everyone. There appeared to be nothing illegal in Ambani's scheme, nor did it flout any RBI guidelines. In the West, such schemes were common. In India, it raised a brouhaha. Eventually the RBI called back the loans. MURPHY'S LAW All through the latter half of 1985 and for most of 1986, it seemed as if Dhirubhai had been overtaken by Murphy's Law which says that whatever can go wrong, will. Apart from Nina's glittering wedding to Shyam Kothari in December 1986, there didn't seem to be any good news. Standing on the dais at the wedding reception next to Nina and Shyam, with Kokila by his side, jocularly greeting friends as they lined up to wish the happy couple, Dhirubhai's thoughts drifted to another family wedding two years back. At Dipti's wedding to Raj Salgaonkar in December 1983, as the father of the bride, he had hosted a lunch for the 12,000 workers at the Naroda mill. To see thi workers participating in the Ambani family's happiness had multiplied Dhirubhai's own happiness. Having once been a blue-collar worker himself, his attitude I 57 towards his workers was genuinely paternalistic, not a management strategy. It pinched Dhirubhai to know that there wouldn't be an opportunity to host a similar function when his second datghter was getting married. Somewhere along his headlong career, the affinity he used to share with his workers had disintegrated. The looms at the Naroda mill were silent, the workers on strike, and a celebratory lunch was out of the question. Dhirubhai felt even more him by clashes between Anil and Ramniklal over the negotiations with the workers. Impetuous and outspoken, Anil had found it difficult to work with uncle Ramnikalal right from the beginning but now a family split seemed inevitable. Had sending Anil to win his spurs at Naroda been a mistake? At the time, keeping Mukesh at Patalganga and sending Anil to Naroda had seemed a logical decision. Natwarlal had already walked out a few years earlier. Now Ramniklal. Separating from his brothers was hard for Dhirubhai. Family means a lot to him and he and his brothers had been close to each other. There was a price to pay for riches and power, and the bill had been presented. Smiling his trademark grin, pumping hands vigorously, slapping a friend's back and cracking the usual wedding jokes, Dhirubhai hid deep inside him the strain he was going through. Nothing should mar Nina's wedding. He pushed aside his mounting business problems. Reliance, so often described as a bubble, seemed about to be pricked. Dhirubhai had not then heard of Bill Gates and The Road Ahead had not yet been written, but Gates's description of a company in trouble precisely described Reliance in the mid."80s. "A company in a positive spiral has an air of destiny while one in a negative cycle feels doomed. The press and analysts smell blood and begin telling inside stories about who's quarrelling and who's responsible for mismanagement. Customers begin to question whether, in the future, they should continue to buy the company's products. Everything is questioned, including things that are being done well," Gates would write. He could have been talking about Reliance. Rumours about technical hitches in the new PSF plant coming up at Patalganga were gathering momentum. It had been built in a record fourteen months and the Ambanis had hoped to get the plant started in April 1986, but teething troubles delayed commercial production to August, allowing press speculation to blow up the issue. Mukesh and Anil tried to point out that such teething troubles were normal, but the Ambanis' reputation for quick implementation nose-dived. More serious were the problems in implementing the PTA licence. The Ambanis had initially thought they would have the plant up and running by mid-1986. It would eventually be commissioned in November 1987, more than a year behind schedule. What really hurt Reliance badly was a gaping hole in operating profits caused by a variety of factors. Sales were booming, moving up by 24 per cent to Rs 9.1 ibn in 1986 but nobody was cheering at 222 Nariman Point. Yarn prices crashed after PSF was put on the OGL. Project costs of the PTA and LAB plants ballooned by Rs 3bn partly because of a rise in capacity but also because of cost overruns. The government delayed clearing one of Dhirubhai's mega debenture issues. The triple-whammy resulted in operating profits plummeting from Rs 710m in 1985 to Rs 140m in 1986. To narrow the gap, the Ambanis sold off some of the family silver--Rs 370m worth of UTI units--but were forced to increase bank borrowings from Rs 380m to Rs 1.36bn and step up unsecured loans from Rs 700m to Rs 1.44bn. The Naroda strike, the PSF plant's teething troubles, Ramniklal and the family divorce, the glitches in the PTA plant, the crash in yarn prices, the delay in the G series, the hole in Reliance's profits, the cash crunch--the problems relentlessly stacked up on each other. On February 9, 1986 Dhirubhai succumbed to the pressure and suffered a paralytic stroke from which he would never totally recover. Doctors moved him out of the Jaslok Hospital's intensive care unit within days, but recommended treatment by American specialists in San Diego. Typically, Dhirubhai called a board meeting the day before he left. And to scotch rumours or a run on Reliance's share price while he was away, he met with leading journalists in an informal press conference in his all-white office. "I had come to attend a board meeting and thought why not meet some friends before going on a holiday for a few weeks," he told them cheerfully. He returned to India for the abortive June 11 board meeting and the annual general meeting but left almost immediately for further treatment in Switzerland. August of that year saw him on his feet at the EGM, the crowds cheering as speaker after speaker praised Reliance and its dynamic chairman. In the years to come, Dhirubhai's health would be the subject of intense speculation. Bt/t it was obvious that his legendary will to succeed would be applied to the matter of his poor health as well. In 1989, he gave a lively interview to S. N. Vasuki oflndia Today. To the poorly punned question, "We would like to have your last word on the subject," Dhirubhai quipped: "Why do you need my word? I'm here before you. How do you find my health? I feel fit. I'm here at the office as I used to be, doing my hard day's labour." However, the mind can control the body only up to a point. After that 1989 interview, Dhirubhai turned reclusive. He nade a rare public appearance at Hazira in an informal press conference in August 1991 to announce the merger of the group's two big companies, Reliance Industries and Reliance Petrochemicals, where he 'appeared confident, spoke in Gujarati, slurring over some of his words'. This was followe, by the Reliance AGM in October, where 'ill as he obviously was, looking tired and wan, and with an almost totally disabled right hand, Mr. Ambani nevertheless proved that he had lost none of his wonted powers of persuasion and people management. Awkward questions were either avoided altogether, or averted with a charming invitation to "come and have a cup of tea and clarify everything" with the chairman," reported the Times of India. As Reliance struggled through a negative cycle, Mukesh and Anil looked for scapegoatsmand identified Nusli Wadia. Convinced that the elegant chairman of Bombay Dyeing and Britannia Industries was behind their troubles, they found it difficult to forgive or forget Jinnah's grandson. Wadia is ten years junior to Dhirubhai. Gutsy, England-educated and with a sharp legal mind, the Christian-turned-Parsi is as tenacious as the man who created Pakistan. His business empire doesn't figure among the top twenty but Wadia could have been India's number one industrialist. A favourite of J.R.D. Tata, Wadia repeatedly turned down his godfather's offers to head the Tata group. Interestingly, he has impinged on the lives of half the business maharajas in this bo0k--Ambani, Aditya Birla, Rama Prasad Goenka, Brij Mohan Khaitan" and Ratan Tata--almost by accident, but every encounter would become a turning point. Wadia told Business India that the Ambanis 'are making me out to be some kind of James Bond figure, running around the globe.." and destabilizing the nation. It is almost like a Hindi film. It has sex, espionage, forged passports--everything for a blockbuster." In a sense the war between the young aristocrat and the older self-made entrepreneur was inevitable. The clash stemmed from the unhealthy nexus between business and politics which had developed during the '80s. Both are politically well connected. Neither hesitated to involve their political patrons to suit their personal ends. What sparked the Ambani-Wadia feud? There are so many stories, it's impossible to know which is true, especially as neither Wadia nor Ambani have ever come forward with their versions. One thing, however, is certain--it had something to do with Wadia's decision to build a DMT plant and Dhirubhai's entry into PTA. Both are raw materials for the manufacture of polyester yarns and fibres (PSF and PFY). During the Janata Party rule (1977-79) Wadia obtained permission to build a 60,000 tpa DMT plant and purchased a second hand plant from USA's Hercofina, but before his letter of intent could be converted into a licence, the government changed. Under the new Congress administration, his licence was delayed on one pretext or another until 1981. His plant was finally commissioned five years later. As a PFY manufacturer, Ambani could use either DMT or PTA but Dhirubhai was convinced his choice was the raw material of the future. Moreover, in the days when Ambani used to hawk his yarn from door to door, Wadia had refused to buy from him. Now it was Wadia's turn to be disappointed. The conflict ignited once Dhirubhai obtained a licence to build a PTA plant; it would become a fireball after Reliance built its para xylene facility para xylene is a vital input in DMT manufacture). Despite Wadia's bitter opposition the PTA plant came up anyway and the '80s and '90s saw both tycoons trying to gain an advantage in terms of customs and excise duties on DMT and PTA in their favour. There was one abortive attempt at reconciliation. In December 1985, Wadia attended Nina's wedding. Photographs of the two tycoons shaking hands made it to every celebrity magazine in town. It wasn't long before the truce broke down and once again the two went hammer and tongs at each other. Reportedly one of the major reasons for the cease-fire's short life was a campaign launched by the Indian Express, owned by the late Ramnath Goenka. Ironically, he was drawn into the fray as a common friend of the two mill-owners. When Goenka's mediation attempts backfired, he backed Wadia and turned against Ambani. THE OLD FOX Described once as 'a paper cannon that fired in eight directions', Ramnath Goenka (1904-1991) was proprietor of the second biggest newspaper chain after the Times oflndia. During the anti-Reliance exposures, Goenka was criticized for using his paper to fight his friends' battles but he had always wielded it as a weapon, before Independence and after. He gave a job to Feroze Gandhi (Indira's husband) in the Indian Express at Jawaharlal Nehru's request, but would run fearless campaigns against Indira for splitting the Congress Party, for nationalizing banks, for abolishing privy purses, and for establishing the Emergency. Completely hands-on, the "Old Fox' hired and fired editors with little sympathy for their sensitivities, yet every newshound of repute worked in his stable at some point in their careers. Goenka loved the Indian Express and its reputation as crusader. His editors toppled A.R. Antulay, the chief minister of Maharashtra, in a cement scandal. They puffed up Devi Lal and then brought him down. For the Reliance campaign, Goenka hand-picked Swaminathan Gurumurthy, an unknown chartered accountant from Madras. To help him, Gurumurthy collected a small coterie around him, including Maneck Davar, Dhirubhai A tn bani / 63 then the unknown editor of a small legal newsletter. But the half decade before Goenka died was not only about Wadia and Goenka's battles with the Ambanis. Arun Shourie and Chitra Subramaniam were unveiling the Bofors scandal. There were messy leaks about the government's purchases of the HDW submarines. The Fairfax case, the clashes between Rajiv Gandhi and VP. Singh, Gandhi's locking of horns with cousin Arun Nehru and old friend Arun Singh, Amitabh Bachchan's tossing away of his membership of Parliament, the stories unfolded faster than reporters could type. Apparently unsophisticated in his crisp white cotton dhoti-kurta and simple black chap pals and given to language peppered with colourful Hindi abuse, Goenka's looks were deceptive. As much alegend as Ambani, a ban ia like him, and zs doughty as his antagonist, Goenka had a natural appetite for a fight. He allegedly flouted regulations and cut corners to build his empire, but his personal lifestyle was above reproach. The living room of the twenty-fifth floor penthouse of Express Towers where he spent most of his time was a stark room with large windows, a couple of rexine sofas and bare tiled floors. By the mid-'80s and at the height of the Indian Express-Reliance war, Goenka had become bald, his full lips pursed into a tight grin, but the dark eyes were still sharp behind the thick glasses although he was beginning to be shunted in and out of hospital. Goenka first met Ambani in 1964. "This is not something I like to brag about, but I am the man who introduced him to Dhirubhai Ambani," says Murli Deora. "They met at a small dinner that I had organized at the Taj in Delhi. Ramnathji spent the entire evening examining Ambani and I could sense that he was trying to dissect him. I asked him afterwards what he made of Dbirubbai. "What I like about him," be said "is that he is not a hypocrite." This was an ambiguous remark but I had the feeling he had taken to Ambani. And sure enough he sa a lot of Dhirubhai after that." I The two sometimes played cards together on a Sunday afternoo0. What turned the publisher against his friend? There are several conflicting stories on the provocations which caused Goenka to hound Dhirubhai and why the Express became Ambani's 'punching bag'. By one account, at a coincidental meeting on a Bombay-Delhi flight, Ambani apparently told Goenka that everyone had a price, that Express reporters were on his payroll, and that even Goenka had a price. This, the story went, was later sought to be explained away as an off-the-cuff jest, but the elderly baron took great offence. A variation on this theme was the story that the Ambanis had influenced the Press Trust of India (PTI) to write an article contradicting an Express report that the CBI had been asked to investigate Reliance's affairs. Goenka, apart from owning the Express, was chairman of PTI. Vir Sanghvi, editor of Sunday, alea ding political weekly, has his own theories. "Mine is simple," he says. "Goenka believed that Ambani had betrayed him. And Ramnathji never forgave what he regarded as treachery. Goenka regarded Nusli Wadia as a son. He thought lhat WaS ia was being persecuted by Ambani ("Woh bechara Englishman had, mere jaisa bah ia thodihai"). Because Ambani was a friend, he believed he could get him to stop persecuting Nusli. A meeting was set up at Express Towers. Dhirubhai promised to lay off. And then--or so Ramnathji believed--he went back on his word. For Goenka, that was the ultimate betrayal. And he never forgave Ambani." "Betrayal! That's interesting," says Umyal. "I was present at several meetings between Dhibhai and RNG (Goenka) during those days. At every meeting, RNG would pledge to Dhirubhai to call off the lndian Express attacks on Reliance, only to go back to his Sunder Nagar guest house to plan for a fresh assault in the next morning's edition. Then he would be the first to call Dhirubhai in the morning to express regrets for vc tat happened, using the choicest abuses for his editors for defying instructions. It all became almost a daily affair. Daily war and daily truce." "Hypocrisy is the armour of a valiant warrior like Ramnathji," Dhirubhai once told Umyai with a smile. "I respect him for trying, even if I am not totally fooled by such hypocrisy." Dhirubhai felt Ggenka's campaign was born of envy. "Ramnathji was not my enemy. My success is my worst enemy. In conditions where too many try and very few succeed, the success of someone like me is bound to cause envy, and the envy becomes ever more intense the more its designs are frustrated. The sole motivating factor behind Ramnathji's campaign of character assassination is envy." With his father in hospital in 1986, Mukesh decided to take the bull by the horns and sought a meeting with Goenka, but his calls were not returned. Dhirubhai then asked Mukesh to barge into Goenka's flat in Sunder Nagar, even without an appointment if necessary. Mukesh did that--and was kept waiting on the doorstep, only to be told that Goenka could not see him. He was on his way down the stairs when he was called back up and thus began a series of meetings between the aging press baron and the young inheritor. Goenka hurled charges and recriminations at Mukesh, who nervously stammered apologies. He also pleaded that the Indian Express should stop publishing reports about Reliance until his father was better. Realizing that Mukesh was not making much headway, Dhirubhai, who had returned by now from San Diego, himself asked for a meeting and offered to go across to Express Towers. But Goenka said the mountain would come to Mohammed and drove over--minus driver usual--to Ambani's office, a stone's throw away. The meeting, which lasted all of forty-five minutes, was stormy but Goenka promised to refrain from publishing any fresh stories on Reliance until July, when a new editor was to take over. Some feel that the truce might have lasted for longer than the three weeks it did had it not been for the missiles that the two sides had already fired at each other. The whole of June 1986 saw an unprecedented media blitz where newspapers, magazines and week-end tabloids unleashed blistering attacks on the Ambanis. Only the fortnightly Onlooker took potshots at Wadia. According to India Today, the Ambanis through Murli Deora made a last-ditch attempt to stop the Onlooker article from appearing. Unfortunately, its proprietor was away in Tirupati, the. editor in Cork and the presses kept rolling on. The truce crumbled. In time the Ambanis got inured to the attacks, shrugging off accusations and landing a few punches of their own whenever they could. "I believe my best defence is my deeds," said Dhirubhai. "In a few years from now, what will stand tall above all these so-called controversies is the work I'll have done and left behind me to make Indian industry great and big and competitive at home and in the world market. I'm not sure how many will really bother to remember the daily venomous outpourings of the Indian Express. The campaign has become so hackneyed that I do not think it necessary or useful for me or for the paper's readers to defend myself against all the lies, half-truths and distortions which it keeps printing." Nonetheless, in the beginning the Indian Express campaign must have been a frightening experience for Mukesh and Anilmthen in their late twenties--as they struggled to put up a stiff defenee. While Dhirubhai was recovering, they shielded him from the worst onslaughts. In his first major interview, on the heels of the Reliance Loan Mela articles, a visibly flustered Mukesh deftly answered every hard question thrown at him by the seasoned TN. Ninan, who was business editor of India Today. A few weeks later. Reliance issued a series of fifteen advertisements in ten major newspapers across the country, including the Indian Express. As a damage control exercise, paid advertisements are blunt tools with an inherent credibility problem. However, the Reliance ones tried to pull the rug from under Goenka's feet by containing key phrases like 'concern for truth', 'allegiance to ethics', and 'commitment to growth'. Goenka hit right back with another hail of headlines. Among the reports was one alleging that Reliance had built capacities in excess of the licences by smuggling extra machines into the country. This eventually led to a show cause notice from the Customs authorities and a duty and penalty claim of Rs 1.19bn on Reliance. Even as Ambani's lawyers prepared to battle the case, in July 1986, the government abolished a customs levy on imported PFY around the same time as a new Reliance PFY unit was being commissioned. The finance ministry's action was triggered by the accusation that domestic producers--and Reliance foremost--were making windfall profits because of the duty. This last attack struck the Ambanis right on the bottom line, but Wadia and Goenka also suffered their fair share of hits. In the m16e, it was discovered that Imprint, a magazine edited by R.V. Pandit which had been particularly vitriolic in its attacks on Reliance, had until 1985 been partly owned by Nusli Wadia and his father. Neville. Even more damaging was the revelation that Goetka, his relatives and friends had all either acquired or been allotted Reliance debentures. Perhaps the biggest setback to the WadiaGoenka campaign was the success of Reliance's G Series. In December 1986, the Ambanis approached the capital market with a massive Rs 5bn offer of fully convertible debentures. The issue was labelled in one section of the press as a public referendum on Reliance. The Ambanis were fighting back the only way they knew--by a direct appeal to the investing public. The issue was oversubscribed seven times with an unprecedented number of 1.75 million applications for allotment before the offer's closing date. Despite the allegations and setbacks, they had retained the confidence of millions of shareholders. This time it was an exhausted Goenka who had to be admitted to hospital. The tide began to turn. A series of events---the success of the G Series, a secret meeting (probably in October 1986) between Dhirubhai and Rajiv Gandhi brokered by Amitabh Bachchan, and the shifting of VP. Singh from the finance ministry to defence--see me! to point towards a revival of sorts. A number of favourable government decisions followed. Some licences, pending for quite a while, were suddenly cleared. Imports of PSF were canalized through a state agency, thus preventing direct imports by end users. A customs levy of Rs 3 per kg on PTA (which Reliance was still importing) was abolished. The Patalganga complex was granted refinery status, entitling it to a lower level of excise duties for raw materials like naphtha. Early conversion of the G Series debentures into equity was permitted which resulted in an estimated saving of about Rs 330m in interest costs. Reliance declared a hefty profit of Rs 800m in the next accounting year, though this was extended to eighteen months to coincide with the commissioning of the new PTA and LAB plants. Murphy's Law seemed to have abandoned Maker Chamber IV in favour of Express Towers. A key editor, Suman Dubey, resigned in April 1987. On September 1, there was a massive nationwide raid on the Express group, leading to over 250 cases filed being against it in various courts across India. The Delhi office went on strike (October 28) and Goenka's fifty-five-year-old daughter, Krishna Khaitan, died a few days later. Goenka's visits to the hospital became longer and more frequent. After the Old Fox died in 1991, Vivek Goenka, his successor, lobbed the occasional grenade but the punch was missing. cORPORATE DEMOCRACY In the winter of 1986, Larsen & Toubro, better known as LT, was in turmoil. A power struggle among its top executives had erupted as a result of which embarrassing skeletons started tumbling out: irregularities in its shipping division, controversial resignations and financial fiddles such as a company fiat being sold at a throwaway price. LT was in dispute with the finance ministry over employee stock options and with the Company Law Board over its accounts. As an independent company whose owners were no longer handling its affairs, LT was particularly vulnerable. Its two foreign promoters, S. Toubro and Henning Holk-Larsen, had left India years ago and the shareholding was widely dispersed. By the summer of 1988, LT was ripe for plucking. Because its management was in a row with the government, whoever got the powers that be on their side could walk away with it. The Ambanis were tempted. It was India's biggest construction company (sales 1988: Rs 5bn; 1995: Rs 33bn) with an excellent track record, and promised considerable synergy with Reliance. Mukesh and Anil got to work. They obtained a nod of approval from the finance ministry and the prime minister's office, elbowed out Manu Chhabria, and got NM. "Nikky' Desai, its chairman, on their side. Confident that they had covered their bases, they acquired a block of LT shares. In the middle of its Rs 800m convertible debenture issue at a September 23 LT board meeting, Desai moved resolution inviting Mukesh and M.L. Bhakta, a charte rec accountant and long-time Reliance director, to join LT'" board. Both bought the hundred shares a director needs ant accepted Desai's invitation. A couple of weeks later, Mukes[ arid Bhakta were formally inducted as directors. Anil was coopted as a director on December 30, and after Desai' resignation on April 28, 1989, Dhirubhai became LT' chairman. A year later almost to the day, he penned a remarkable letter of resignation. What happened in the interim? The first hint of trouble was Desai's changed attitude. When he had invited the Ambanis, he was fighting with his back to the wall. LT's other managers were baying for his blood. The finance ministry, through the CLB, had issued show cause notices charging LT and its directors with favouring Desai and his wife The allegations included allowing them to buy a flat at a rate far below market value, of donating funds to organizations his wife and daughter were issociated with, and of misconceived diversifications leading to huge losses. Both Chhabria and the Ambanis were keen to acquire LT, but Desai favoured Dhirubhai as a white knight who could bail him out. Above all, Desai agreed to the Ambanis' offer because he thought he would continue to run LT and that the Ambanis' contribution would be limited to 'strategic inputs' on long term direction. It was a naive view, surprising in a master strategist. It took Desai all of foyer months to realize that he'd miscalculated. At Reliance, the Ambanis are hands-on managers but in LT, they initially felt they had a good man in Desai. He had been in LT since he was twenty-two years old. After he took Dhirubhai Ambani / 71 over as chairman, LT's sales, assets and profits had grown substantially. The Ambanis needed someone to run LT for them and automatically assumed that Desai fitted the bill. But once in LT House, Dhirubhai revised his opinion, if LT had to deliver the kind of results the Ambanis were used to in Reliance, the existing management would have to be overhauled. It didn't take the Ambanis long to discover that between 1982 and 1989-during Desai's tenure--LT's return on revenue had halved from 8 per cent to 4 per cent, as had return on net worth (from 22 per cent to 10 per cent) and that return on assets had crashed from 7 per cent to 3 per cent. So Desai was told--gently at first nd then not so gently--that he no longer ran LT and that a new Ambani team would take over. For Desai, the realization thit LT was no longer his company was hard to accept. He had been so keen on the Ambanis that his family had even sold shares to Trishna Investments, an Ambani company (he later tried to deny this, but LT claimed that the transfers were on record). His attempts to protest before a board meeting in April 1989 resulted in his exit. In August 1989 the takeover ran into its second obstacle. S. Gurumurthy of the Indian Express started investigating the acquisition and was outraged by what he found. He argued that the takeover was effected by buying shares from financial institutions with a new company, BoB Fiscal, as the middleman. But, he said, the institutions were not allowed to sell to private parties, so a fraud had been committed. In mid-1988, four Ambani satellite companies (Skylab Detergents, Oskar Chemicals, Maxwell Dyes & Chemicals and Pro-Lab Synthetics) had deposited Rs 300m in an investment company which in turn deposited this amount with BoB Fiscal. In July 1988, BoB Fiscal bought 330,000 LT shares from LIE, GIC and other Fls. A few weeks later, Trishna adjusted the difference and took delivery of the shares. Bazaar purchases were added to this nucleus and on January 6, 1989, 390,000 shares under BoB Fiscal's name in LT's registers were transferred to Trishna Investments. In a series of articles in the Indian Express, Gurumurthy wrote that Reliance needed LT to stay afloat, that the LT acquisition was no more than a means of funding Reliance Petrochemical's Hazira project. Reliance had promoted Reliance Petrochemicals, raising Rs 6bn in debentures from the public but, according to Gummurthy, the Rs 6bn had already been squandered on unproductive activities such as a support operation for the Reliance share price and therefore it needed money. And sure enough, on August 21, 1989, LT announced a Rs 8.2bn debenture issue. With this money, LT would give Reliance Petrochemicals supplier's credit of Rs 6bn. The Ambanis had finally found the money they needed to build their petrochemical plant. In September 1989, the matter moved to the courts. Two petitioners challenged LT's issue and questioned the role of the Fls in handing over LT to the Ambanis. Justice Kotwal of the Bombay High Court rejected the petition, ruling that the Ambanis didn't control LT----despite large advertisements for the issue which referred to it as a Reliance Group company. The petitioners appealed and the case moved to the Supreme Court. They pointed out innumerable irregularities in the BoB Fiscal-Trishna transaction. They also demonstrated that the family of BoB Fiscal chairman Premjit Singh profited Rs 0.5m a year from the Ambanis. Sensing that the case was not going well, the Ambanis offered to sell the shares back to BoB Fiscal. At first they wanted a no profit-no loss transaction, but after the finance secretary (S. Venkitramanan had been replaced by GopiArora) objected, they agreed to take a Rs 120m loss and by November the transaction had been reversed. The Ambanis hoped that the matter would end there but of course it did not. Several new allegations surfaced---such as the revelation that LT bad spent Rs 750m on buying Reliance shares. As these shares were depreciating in Value, the petitioners said, this was hardly the best way to spend shareholders' money. It was at this point that Ram Jethmalani, the petitioners' lawyer, called for an EGM to allow shareholders to decide whether the Ambanis should continue on the board of LT or not. Despite Dhimbhai's charisma and reputation as the small shareholder's champion, the call posed a serious threat. Rajiv Gandhi had lost the December 1989 general elections and VP. Singh was now prime minister. People expected heads to roll and they were not disappointed. Premjit Singh was asked to go on leave in December 1989, Manohar Pherwani, head of UTI, joined him in March 1990. The government decided not to wait for the Supreme Court judgement and in April asked the LIE to request an EGM and the removal of four directors from the board: Dhirubhai, Mukesh, Anil and Bhakta. Replacing them would be faceless bankers and bureaucrats from LIE, UTI, GI and IDBI. The Ambanis immediately issued a press release in Bombay: "We have been anticipating this illegal and anti-democratic move by the government.." amply demonstrates that this government is spurred only by its petty pursuits of revenge and repression.." the government has been misled on this issue by a vicious disinformation campaign conducted by the Indian Express... we will take our cause to the people." Twenty-four hours later, Mukesh faced the Delhi press corps. "He seemed nervous, flustered even, but this was perhaps more a reflection of his introverted personality than a lack of confidence," said Olga Tellis of Sunday who would later join the Ambani-owned Sunday Observer. Pointing out that 'the action to remove the Reliance directors is illegal', Mukesh said that the group would 'go to both the courts and the people'. LIE had not assigned any reason for wishing to replace the directors and this violated the lav. Moreover LIC's action hurt Reliance and the Ambanis in their capacity as shareholders. Journalists protested that LIE had every right to call for an EGM whenever it liked and challenged Mukesh to substantiate his charge that illegalities had been committed. He began to enumerate some, was interrupted by the press and the meeting lost its focus. Realizing he was at a disadvantage, Dhirubhai resigned and D.N. Ghosh stepped into his shoes in April 1990. These would prove to be a little too big even for an ex-chairman of the State Bank of India. Ten months later, on a pleasant winter morning, he too would resign. With his silver hair and bespectacled scholarly face, Ghosh had been picked by Bimal Jalan, the then finance secretary, for the job. From the Ambanis' point of view, the choice was not particularly felicitous. A few years earlier, in June 1985, at the height of the Reliance Loan Mela affair, Ghosh had publicly criticized the Ambanis. "I drafted the original RB! guidelines in 1070, when I was a junior officer. And this was not the purpose for which banks were supposed to give loans," Ghosh had said in anguish at the time. During Ghosh's ten-month tenure, he cut the size of LT's mega issue to Rs 6.4bn, denied supplier's credit to Reliance for its petrochemical projects, and offloaded a chunk of Reliance shares held by LT. Three months after Chandra Shekhar took over as prime minister from VP. Singh, Yashwant Sinha, the then finance minister, called Ghosh to Delhi for a meeting on February 15, 1991. Nothing personal, Sinha told Ghosh. Ghosh made no comment but simply handed over the resignation letter he had Iad typed in anticipation. In Bombay, Anil was getting married to the glamorous film star, Tina Munim. He couldn't have asked for a better wedding present. Predictably, Ghosh's resignation sparked off a media skirmish. The Indian Express protested that LT was once again being sought to be returned to the Ambani fold. The BPO took up cudgels in defence. What was unusual was the vituperative language used by Umyal, the BPO's managing editor. Rarely had media debate fallen to such levels. Unfazed, Umyai says cheerfully that he 'enjoys invective. I used to be in the UK where it's quite common." Colourful language aside, there were several legal hurdles to overcome before the Ambanis could be re-inducted into &T. The Supreme Court cases were still on. Parliament was in session, Chandra Shekhar's problems were multiplying, and unwilling to allow this hot potato to overshadow House proceedings, it seems likely that the prime minister's office headed by Kamal Morarka, an idealistic Bombay businessman, advised the Ambanis to have patience. In the event, Chandra Shekhar's government fell after the Congress withdrew its support and general elections were called. In June 1991, the Congress Party came to power, and soon after his appointment as Narasimha Rao's finance minister, Manmohan Singh promised that if the shareholders approved the Ambanis' return, the Fls would remain neutral. Since any I shareholder with a 10 per cent stake can call an EGM, Trishna Investments now did so. The meeting was set for August 26. Before that, there was a hectic proxy drive. Mukesh and Anil worked the phones, calling up large LT shareholders, asking for proxies. They hired 800 people to collect proxy forms and had 83,000 by the time the anti-Ambani camp .... realized what was up. At the tumultuous EGM, :1 an adjournment and the meeting was postponed to 17. Meanwhile, perhaps under pressure from the fina ministry, Trishna withdrew its EGM request. rumournunsubstantiated--was floated that Dhirubhai been arrested, leading to a sharp crash in Reliance shares. The chairmanship issue remained unresolved. The go had met occasionally through the year but in the political climate, the issue wasn't even placed on the offi agenda until Holk-Larsen suggested to the finance ministry late September that U.V. Rao be appointed. No friend of Nikky Desai, Rao had resigned vice-president of the profitable switchgear and electroni division in 1988 because Desai had promoted S.R. Subramanium as president instead of Rao. And Rao away from the October board meeting and EGM when De helped induct the Ambanis into LT. After Desai's exit, th Ambanis mended fences with Rao and in April 1989 him the managing directorship which he accepted. After Ra0 became chairman in 1991, however, he joined Subramanium in distancing himself from the Ambanis. "We don't want the Ambanis or the Chhabrias or the Hindujas Swraj Paul. We LT-ites are capable of managing company and taking it to greater heights," said Rao. "We don't require any outsiders to manage us," echoed Subramanium. With Manmohan Singh taking a neutral stand and uncertain of victory in any move to oust Rao and Subramanium, the Ambanis decided that patience was better part of valour. For a moment, in 1994, it looked as if the winds were blowing their way. The two staunch Ambani o retired in April and the nineteen-member LT board began tilt in their favour. D.V. Kapur, an independent professions was considered an Ambani supporter, four FI nominees were expected to vote for them and two others might follow their lead. With Mukesh, Anil and Bhakta already on the board, that made the Ambanis ten-strong in a numbers game. All that remained was the finance ministry's blessingwwhich Manmohan Singh withheld. Once again the Ambanis decided to wait for a more favourable time. "THERE'S NO INVITATION TO MAKE PROFIT' It is often said that Ambani is an acronym for ambition and money. If Dhirubhai was driven by these, what about the sons? What do Dhirubhai and his sons have in common? And crucially, what are the differences? The Reliance of today no longer resembles its earlier incarnations. Not only is it ten times bigger, but its profit centres have changed. Over the years, exports have given way to textiles, textiles to polyester, polyester to petrochemicals and by the year 2000, the refinery will become the biggest earner. His textile background shaped Dhirubhai, his children are petro kings. Ambani senior flourished under the shade of the Licence Raj, the two juniors operate under the beam of the 1991 New Economic Policy. Earlier, the last lights to be switched off at the Reliance group headquarters, after he had typically put in a twelve-hour day, were those in the Chairman's suite. Today, Mukesh and" Anil are the last out. Designated Co-CEOs by their father, they've been the main decision makers since the early '90s. Asked how they see themselves, Mukesh answered: "As two bright young Indians, without the historical baggage---of saying we are a great big multinational company, or with a hundred-year family history. We have a fire in our belly, ki kuch kar he dikhana had. That is what keeps driving us." As in all Indian business houses, the family is clearly and firmly the ultimate decision maker, but equally the Ambanis believe that Reliance is a professionally-run company. Anil, usually the first person in to work, insists that 'one must not mistake entrepreneurs who actively manage the business as unprofessional. We are equipped with qualifications from leading educational institutions and are building professional motivated teams to seize opportunities." How do they operate? "As a team. We revolve areas among ourselves, so that we are both well rounded. Control of finance and people are the most important things. What kind of training, what kind of people, our future, we discuss everything," said Mukesh. Adds Anil: "My role, along with my father and Mukesh, is one of providing leadership, vision, strategy and, whenever needed, to be the fire brigade. Day-to-day we don't run any of our businesses. Our business leaders do that." "They're very close to each other," says one of their associates. "They spend three hours a day together. A list of Mukesh's appointments for the day is regularly sent over to Anil's office and vice versa. They're closer than most husbands and wives though there are many forces trying to split them apart. They realize it and are taking precautions." Was the 'associate' protesting too hard? To scotch rumours of sibling rivalry, the Ambanis permitted Business Today to publish a September 1995 cover story on a reshuffle of its top management structure. The move boomeranged. "Team Reliance' ruffled sensitive egos down the line. Nor did it end speculation about company men aligning themselves to one brother or the other. Dhirubhai set high targets for himself and those around him. "Motivated manpower is the most important thing, I tell you," he once said. "At Reliance we work like anything, leave no stone unturned, work round the clock, to achieve something which is the best. I have a rapport with all my people, they can reach me any time they want. I myself do not give attention to anything except Reliance." The Ambanis expect the same devotion from their executives. Qualifications aren't as important at Reliance as they are at other corporations of its size, and designations are less important than responsibilities, but standards of performance are high and burnout common. For those who fail to achieve targets, the consequence is simple and inevitable. Next time, he's not given an important job. The best reward in Reliance is to be called by Dhirubhai for special jobs. Non-performers are rarely sacked, just sidelined. They quickly get the message. Being seen to be close to the Ambanis is important. "We do not have formal delegation of authority in our company," says Prafuila Gupta, a Harvard MBA who joined the Ambanis after working for almost twenty years around the world with Booz, Allen and Hamilton, the international strategy consultants. "There's nothing like in position X you may have a Y level of signing authority, etc. If there are two people at the same level, one may have the authority to sign a cheque for an eight-digit figure and the other for trivial amounts. It varies with the role and the confidence the person can evoke." According to Ghoshal, "The result of such a structure is a high degree of ambiguity but also a high degree of flexibility. People can be brought into the organization from the outside quite easily; responsibilities can be adjusted without openly declaring winners and losers; and positions can be created and abolished overnight." In his well-researched study, Ghoshal discovered a senior management team consisting of people with three very different kinds of background, all reporting directly to the family. In the first set are Dhirubhai's early associates, some of them old Aden hands. They used to be his intermediaries in his financial operations, in his relationship with government officials and in debottlenecking his implementation plans. By 1994, their role within the group had diminished though some of them are still involved in a consulting capacity. In the second set are top managers brought in from India's largest companies, mostly the public sector. "Most private sector CEOs had the view that the public sector managers were useless bureaucrats rather than managers, incapable of taking decisions and only good at creating files that protected their own hides. Dhirubhai, on the other hand, recognized that in India only the public sector companies had any experience of executing projects of the size he was contemplating," said one. It was this group which built the Hazira petrochemical complex. Today, these older men are losing their value. "The PSU culture cannot drive the organization on the global path," says Akhil Gupta, chief executive, operations. The place of the first and second set is being taken over by a younger group of managers, including a handful of foreigners, carefully chosen by Mukesh and Anii. Typically educated in the best management and technical schools in India and the United States, they often have considerable experience of working with international suppliers and customers. According to Ghoshal, Reliance needs to consolidate these three sets, but the question is, how."? Earlier, the spectacular growth had been fed by outside talent. There had never been time to create a team spirit or for systematic development of people from within, but the lack of teamwork is becoming a constraint. There's too little cooperation within the senior management group heading the different businesses and functions. Given the diversity of their backgrounds, each of them has a different style and is the product of a different culture. The existing organization provides little incentive for them to collaborate horizontally or to build a shared culture acrOSS the units they manage. "There's a need to create a more organized process for nurturing and developing the company's human resources and this may require a far more radical change in management style than a change in its formal structure," says Ghoshal. The development of a fast track for potentially high calibre executives and greater transparency in Reliance's promotion policy are two avenues which Mukesh and Anil are currently trying to establish to deal with this issue. "Once there's greater transparency, we hope executives will be more motivated," says Mukesh. Dhirubhai's attitude towards his employees was paternalistic. "I know that if something goes wrong and my family is in trouble, the Ambanis would put the entire Reliance corporate muscle behind them to support me," said K. Narayan. "And this is not restricted to the top. What they do at the top, I do to the people down below. Often the issues are not big. For example, if a clerk's child is seriously sick, I send a car for him to use at that time." Will the new generation continue the tradition? It's anybody's guess. Like Ratan Tata, the Ambanis are finding it difficult to get the right managers. According to Prafuila Gupta: "Now we are getting into oilfield development and production. For these businesses, there is lots of technical capability in India but not enough management capability. At the same time, these are $100m to $1bn plays, and we must run these with absolutely world class competence. So we have three choices. We can identify suitable people abroad and hire them and help them get used to working in India as quickly as possible. Alternatively, we can license or purchase the technology as we did for polyester, and grow our competence as we go along. Or we need to review our strategy with regard to alliances and be willing to get into more and more partnerships to quickly enter the new businesses," To cope with tomorrow's environment, Mukesh and Ai will need to hone their management team. Under Dhirubhi, Reliance became India's number one company. Today, other are catching up. Anii admits it's a formidable challenge: every business that we have, our second largest competitor a multinational." According to S.P. Sapra: "The visibility and success Reliance has made others develop the courage to think big. Th Reliance formula is no longer a secret, Also, they will not the impediments we had. They will be on tested grounds. Mort importantly, they will be able to benchmark themselves against us. At the same time, there is also a big change in the global companies. Earlier, they were not very interested in India--the country did not have credibility. Now they see India as a maj0l growth opportunity. So they will provide a driving force. They will push their technology.." they will educate our domestic competitors." Overall, the easing of entry barriers does not appear to worry the Ambanis. As Anil argued: "It would cost Shell $8bn to replicate our position in India. Given their worldwide resource needs, they cannot commit that amount of money to one market." Nonetheless Dhirubhai, Mukesh and Anil are huddling with executives to identify the kind of company Reliance should be in the years to come and to reassess the group's fundamental strategies. The first tried-and-tested formula under review relates to diversification. The group's historical growth was built on the strategy of backward integration at a time when other business houses hedged their bets by investing in a basket of industries. The company took great pride in being the only large company in India to be totally focused in a single vertical chain. But deregulation has offered a number of one-time opportunities in potentially giant sectors such as telecom, power and insurance. Should Reliance use its proven competencies in resource mobilization, in creating large new markets and in managing mega projects to jump into these unrelated businesses? In order to do so, would they have to take partners? It's not as if Dhirubhai never considered diversification. Like Aditya Birla, he flirted with glass shells and picture tubes used in colour televisions before abandoning the project in the mid-'80s. In the '90s, he debated over and rejected a car project. In 1995, under Mukesh and Anil, Reliance is mulling over options such as power, telecommunications and insurance. It will be interesting to see the view they adopt. As Dhirubhai used to say, "There's no invitation to make profit. Assess the situation and make the best of it." These are the problems of success. The fires of 1986 and 1989 have been put out long ago. Most of their enemies have either died or are reconciled, at least superficially. Dhirubhai has cheated those who predicted Reliance was a bubble which would burst at any moment. It didn't then and it's too big to happen now. As Anil says, "One side of the coin is criticism, the other side is our results which speak for themselves. Perhaps my father's only fault has been that he thought too big and clearly ahead of his time." Though he now attends office for only a few hours each day, Dhirubhai's appetite for growth is undiminished: "Growth has no limit in Reliance. I keep revising my vision. A vision has to be within reach, not in the air. It has to be achievable. I believe we can be a Rs 300bn company by the end of the century." New ideas come tumbling out in a cascade of wildly enthusiastic variations on the theme of "Why not let's try and make something new and exciting?" There's so much to do. Sitting comfortably on a favourite marble swing in his terrace garden overlooking the bright sparkle of the Queen's Necklace, his grandchildren playing by a pond nearby, there's an aura 9f immortality about Ambani. Of a tough businessman who hasn't aged or lost zest for life, money and power. Others may think that he has finally arrived, he himself thinks that he has only just begun. Chapter 2 Rahul Kumar Bajaj Akurdi June 17, 1979 he thirteen-year-old boy standing on the veranda edged closer to his mother, his fingers reaching out for hers. A thick clump of trees on one side prevented them from seeing fully what was going on below and a little way away, but it didn't cut off the sounds of anger and violence. The sun had barely risen, it was a monsoon morning, the air heavy with moisture. , "My mother and I were standing on the balcony of the old house. There had been tension in the air all through the night. At the time I did not know what was wrong .... Suddenly we saw flames. Later I found out that the workers had overturned a police jeep and had torched it. A few moments later, there were gunshots," recalls Rajiv Bajaj, now thirty. The police firing on that damp morning was the backlash of a labour dispute which had been simmering through the summer of 1979 at Bajaj Auto, a scooter company located at Akurdi near Pune. The union had recently acquired a new leader, Rupamaya Chatterjee, a fiery young Bengali socialist keen to establish himself as Pune's Datta Samant. The management was headed by Rahul Bajaj, Rajiv's father. Barely forty at the time, Rahul's determination to improve the Company's performance matched Chatterjee's zeal. Events at Bajaj Auto started getting out of control on th evening of June 16. Two workers called for a tool-down strike, but when the management sought an explanation from Chatter Jee he disowned the. action. The management then warned the two workers in writing against indulging in 'unauthorized' actions. Interpreting this as a charge-sheet, they and their supporters walked out and squatted on the lawns i front of the factory building. According to the police commissioner, the security officer's provocative language to the workers triggered off the trouble. The workers went berserk and began breaking the window panes. When the police were summoned later, they showered metal equipment spares on them, injuring about twenty-five policemen. Before that, they stormed the head office. Rahul Bajaj was working on the first floor of the old office building. "Our chief security officer's head was gashed from the stone throwing but four watchmen reached my office before the workers came charging up. Somehow they contained them. There was some slogan mongering and speechofying (sc). After the police came, they dispersed." But not to bed. Tension built up during the night, and management called in the police to stand in front of the gate to prevent further damage when the factory re-opened the next morning. The workers began trickling in from 6.00 a.m." but within the hour, were in the grip of a mob mentality. About 900 workers turned violent and upturned a police wireless van and burnt it. The police fired tear gas shells which the mob hurled back, along with stones and metal parts. The workers threw acid and rolled barrels across the road to prevent the police from following them. Then they made bonfires out of wooden cartons and scrap. Unableto control the situation, the police fired twenty-nine rounds. Two workers and one bystander were killed. Forty policemen were injured. Maharashtra's home minister, Bhai Vaidya--a former trade tn ion leader, incidentally--immediately instituted a judicial inquiry. While it dragged on, Chatterjee and Bajaj arrived at a settlement, and the factory reopened after five months. But to date no worker reports for work on June 17. On that day, the conveyor belts don't move, there's no clash of steel on steel, no sparks fly from the welding machines. Fourteen years after the incident, the Bombay High Court fined thirty-one workers Rs 100,000 each. These were the highest ever fines imposed on workers. A lower court had earlier sentenced them to three years of hard labour. Significantly, there has been no strike at the Akurdi plant since then (though there was an eight-month lock-out at the Waluj plant in 1987). Bajaj attributes this remarkable peace to the fact that 'somehow, we managed to create a situation of win-win and relations became better and better, and that is how my relationship with Chatterjee became excellent. After that we signed another agreement. And after Chatterjee died, we signed another agreement with his main deputy Ambedkar when everything was beautiful." Bajaj, the only industrialist at Chatterjee's funeral, is all praise for his antagonist: "He was a gentleman. I don't know the inside story of the man, but he lived simply. He used to ride a bicycle. Even in the '70s, union leaders used to ride in cars, or on scooters at the very least. But not Chatterjee. He used to eat chanas and dressed absolutely like a worker." Bajaj has less kind words for the workers. "After so many years, what is the point of staying away from work, losing production and wages?" he asks acerbically. "Why don't they work and donate part of their earnings to the families of the three men who died?" Such pragmatism is Bajaj's hallmark. It has earned him a rare reputation as one of India's most successful industrialists. Successful people tend to be highly entrepreneurial but oddly enough Bajaj doesn't quite fit the bill. Compared to his peers in this book, Bajaj appears colourless rather than dynamic. Squeaky clean, he has never been involved in shady takeovers. He doesn't engage in street fights with other industrial magnates, nr has he ever hijacked someone else's project. He. hasn't burnt tyres during a hard drive for meteoric growth. On the contrary, he is something of a plodder, routinely burning the midnight oil, and devoted to the virtues of hard work. Yet he is India's most admired industrialist along with Dhirubhai Ambani and the late Adity.a Birla. Uday Kotak, India's top merchant banker, makes a pertinent comparison between Bajaj and Ambani. "Apart from the fact that they are two very different personalities, Dhirubhai is a much greater risk taker. Rahul is much more analytical. He moves very cautiously." Over the past ten years, the lanky (6'1") and handsome (but balding) Marwari has been on the cover sixteen times in magazines as varied asAsiaweek and the Poona Digest. The Indian business press adores him because he has built Bajaj Auto (sales 1995: Rs 22bn) into the world's fourth largest two-wheeler manufacturer. Non-business journalists keep tuning in to Pune's BBC (Bajaj Broadcasting Corporation) for his unflinching frankness and varied opinion on every topic under the sun. For Bajaj has a view on everything. Consistency matches conviction. In his personal life, this means a ten-a-day Dunhill Red addiction. In business, it translates into an abiding determination to stick to the knitting. Bajaj has been cranking out scooters since 1964 and is perfectly happy to continue doing so in the next century. "If Bajaj Auto cannot be a world player in its field, I do not deserve the right to diversify. You should diversify from a position of strength, not from a position f of weakness," he thunders. Pune's scooter manufacturer controls 6 per cent of global production in its area, but to date its market is almost wholly limited to India and its product would need substantial technological upgrading to make it internationally acceptable. Curiously, for a man with his formidable track record, Bajaj's appetite for media coverage is insatiable. He loves reading about his company and himself. His two secretaries, V. Hariharan and Mohan Keyyath, meticulously file every clipping. They are also responsible for keeping his hectic travelling and appointment schedule on track, an often impossible task. Bajaj's meetings have a habit of overshooting allotted time spans The charitable ascribe this to Bajaj's habit of getting to the root of a matter. The uncharitable, to his loquacity. "He uses a hundred words when ten. would do," says TN. Ninan, editor of Business Standard. Most meetings are held in Bajaj's vast office suite dominated by brown leather chesterfields, rich wood panelling, and a huge picture window overlooking lush gulmohar trees and colourful lantana bushes. Facing Bajaj's desk, across a massive expanse of cream carpeting, hangs a painting of a cumberously turba ned Rajasthani by the Jaipur artist, Jaya Wheaton. For such a vibrant man, it is a strangely impersonal office. There are no knickknacks to bare-its owner's personality. Rahut approved the layout and furniture but his wife Rupa chose the painting. Three clocks, part of a motley collection of gifts and trophies, dot his dark table and the surrounding wall unit. The outside world intrudes in this oasis of cultivated calm through a 14-inch television perched behind his desk. Normally it is tuned to CNN. its news bites have much in common with this restless and somewhat imperious man. Bajaj can be amazingly cruel to those not in his mental league. Nor does he suffer fools. His attention span is short but his judgement is incisive. This "A' type hyperactive is always fidgeting, his long, thin arms wheeling around him when he talks. His innate restlessness is particularly evident when Bajaj sets off for work every morning at 10.30 a.m. The Bajajs live inside the factory complex. The journey is under 150 metres. After a heart attack in August of 1984, the walk woukl undoubtedly do him good. Yet the left-handed Bajaj prefers to drive his creamy yellow 1990 Mercedes 300D to work at top speed for all of one minute fiat. Once he hops out, the chairman-cum-managing director's vehicle is the only car parked alongside the spotless kerb. The Mercedes is the sole status symbol Bajaj allows himself. As one of India's most powerful executives, he could have built a ransion as priceless as the opulent Juhu palace of Viren Shah, his partner in Mukand Ltd, a special steel rolling mill outside Bombay. The most luxurious objects in Bajaj's Akurdi residence are the exotic orchids which Rupa grows. A FAMILY OF PATRIOTS Rahul was born on June 10, 1938, in Calcutta to Savitri and Kamalnayan (1915-1972) Bajaj, a Marwari businessman. The family was comfortably well off and in the process of moving from trade into industry. He schooled at Bombay's elite Cathedral and John Connon School, and graduated from Delhi's St. Stephen College with aBA (Hons) in Economics in 1958. Back in Bombay, Bajaj did a two-year stint at Bajaj Electricais, clocking in after morning lectures at the Government Law College. He spent most of 1961-62 as a junior purchase officer at Mukand and with some work experience under his belt, he left for Harvard. He passed out of the class of '64 with an MBA degree. In between (December 1961), he married Rupa Golap, a Maharashtrian beauty queen and an up-and-coming model. They have three children, Rajiv (b.I066), Sanjiv (b.1969) and Sunaina Kejriwal (b.1971). Like his contemporary the late Aditya Birla, Rahul was raised in an intensely political family. Mahatma Gandhi treated his grandfather, Jamnalal Bajaj (1889-1942), as his fifth son. His grandfather was also a close friend of Jawaharlal Nehru. He contributed to the nationalist movement and the Congress Party, and was its treasurer for some years. The political tradition continued into the next generation. Between 1939 and 1047, most of the adult members of [the Bajaj] family found themselves behind prison bars in the cause of Indian freedom. Kamalnayan later became a Congress member of Parliament. When the Congress Party split in 1969, he left Indira Gandhi to join the Congress (O). Though Bajaj has no personal political ambitions, he likes the company of movers and shakers. The Bajajs and the Nehrus have been family friends for over three generations. Kamalnayan and lndira Gandhi studied at the same school for a short time. Jawaharlai Nehru himself picked the name Rahul for Kamainayan's first-born, a gesture which made 'lndira Gandhi hopping mad as she had wanted it for her own son', recalls Rupa. (Coincidentally, Rahul and Rupa named their first-born Rajiv, and Rajiv and Sonia Gandhi named their son Rahui). As prime minister, Rajiv Gandhi reportedly turned to Bajaj for advice. Closer home, Bajaj has been in the kitchen cabinet of Sharad Pawar, four times chief minister of Maharashtra. Unlike Birla, however. Bajaj was brought up in a spartan atmosphere, unusual for a business family. Kamalnayan grew up in Gandhi's ascetic ashram at Wardha. His children (Rahul, Suman and Shishir) grew up in relatively more luxurious surroundings, in the leafy by lanes of Bombay's posh Carmichael Road. Rahul's upbringing and values owed more to Mahatma Gandhi than Jawaharlal Nehru, being more middlt class than aristocratic. Holidays were often spent playing With the workers' children in the family's factories. Given this background, the idea of living inside an industrial complex did not appear as ludicrous to Bajaj as it would to his peers in the Marwari aristocracy. "Actions speak louder than words. I did not and do not believe in absentee landlordism," Bajaj is fond of declaring. Bajaj's first office was simple: a Godrej table, a Godrej chair, and not much else. "Though I was an MBA from Harvard, I didn't have any fancy ideas that I must have staff, or a secretary," he remarks virtuously. His no-nonsense, hard-nosed, direct approach soon created an aura around India's king of the road. It is an image which affords Bajaj immense satisfaction. His efforts at projecting a 'middle-class' image are, at times, a touch ridiculous. Such as the superfluous identikit badge dangling frown the pocket of his half-sleeved safari suit. Why does a gold stripe embellish Bajaj's laminated mugshot when those of his executives are mere silver? Would any of the security personnel have the temerity to question, let alone check, the boss's walkabouts? Rupa chuckles at the thought. They have been living in the factory complex for almost three decades. On shifting from Bombay to Pune, they were allotted a 10' by 12' room in a Bajaj guest house. The rest of it was reserved for the general manager of Bajaj Electricals, a group company now run by Shekhar Bajaj. Dussehra 1965 saw them finally in a house of their own. Rupa has no complaints. Like her husband, she enjoys colony life despite tense moments such as those following the police firing in 1979. "That night we hardly slept. We received a couple of crank calls saying it would be better if the children and I go away, abe to Bombay. Rahul and I thought about it. I said no. I wanted to be with Rahul and I didn't want people in the colony to think that Rahui's wife and children could just take off for Bombay when things became difficult. I also thought that if I went away, it would be a long long time before I could come back. Once you go away in such a situation, it is very difficult to feel secure enough to come back. Since there was firing, an inquiry would take place which would be a long drawn out thing. The workers were in a mood to fight the management fora long time. I wanted to stay here with him," Rupa recalls. But times change. The next generation has its own views. "I don't think one should be rigid. There are business families who live in big cities, away from their factories. I believe it is important to know how the company works and the kind of management systems it follows," says Sanjiv. Sanjiv might have thought differently had he been in his father's black Bally sandals on November 26, 1964, the day a twenty-six year-old Rahul joined Bajaj Tempo Ltd. TEMPO TANTRUMS His first job was as a deputy general manager. "I had to see the commercial side which included purchasing, marketing, sales, accounts, finance, audit, everything but the production." His boss was Naval K. Firodia (b.1910), then. chief executive of Bajaj Auto and managing director of Bajaj Tempo. Thin and ascetic-looking, his starched white khadi Nehr topi proclaiming his Gandhian convictions, Firodia was a, lawyer from Ahmednagar who had spent time in Yerawada prison during the 1942 Quit India movement, and got to know the Bajaj family in the '20s through the Congress Party. Following Independence, Firodia joined the Bajaj Group, and helped them tie up joint ventures to manufacture auto-rickshaws and scooters in India. In August 1957, Bajaj Tempo was promoted to make three-wheelers using German technology. The first Indian Vespa from Bajaj Auto ope ratel out of a garage shed at Goregaon, on Bombay's outskirts, and Bajaj Auto had its manufacturing facility at Kurla. Later both plants were shifted to Akurdi, with a grass strip separating them. Today there's a wall on this strip. The wall is a constant reminder of the rift between the Firodias and the Bajajs. Earlier, members of either family would simply stroll across the strip whenever they felt in the need of company or advice. Today, even if the wall hadn't been there, neither would dream of casually walking over to the other side as in the past. The earlier friendship between the two families deteriorated into a cold war and by September 1968, a twenty-year-old partnership lay in tatters. Rahul Bajaj resigned from Bajaj Tempo and N.K. Firodia from Bajaj Auto. The Firodias walked off with Bajaj Tempo and the Bajajs held on to Bajaj Auto. The sales of the two companies were roughly Rs 70m apiece. Small beer even in those days. ll Neither side wants to talk about why the fight broke out but each feels it got the short end of the stick. "I felt they had taken away our company. Of course, they have their side of the story," is all that a reticent Bajaj is willing to say. The Firodias were equally unhappy. Though they had Bajaj Tempo, they felt they should have got Bajaj Auto, a company which they felt they had built up, which was in a monopolistic market, and which had great potential, while they considered that Bajaj Tempo's 'immediate prospects were not very bright'. According to a friend of both families, the relationship between the Firodias and the Bajajs began to sour shortly after Rahul Bajaj joined Bajaj Tempo. "You have to view the fight in the correct perspective," he said. "Even the Bajajs accept that N.K. Firodia played a crucial role in establishing both Bajaj Auto and Bajaj Tempo and that he and his brother, HK, are very good managers and have done a lot for the two companies. But you have to remember that for many years, Firodia had been working for.Bachraj Trading at Rs 500 a month. Later when Bajaj Tempo and Bajaj Auto were promoted, the Bajaj Group provided the financing though the Firodias held a quarter share in the managing agency firm. But after Rahul joined the business, the Firodias began buying shares in the market, possibly from mid-1967 onwards, trying to quietly strengthen their position in Bajaj Auto. When they found out, naturally the Bajajs took umbrage, especially young Rahul. Ironically, he was looking after-the commercial side of the business, and so the shares which the Firodias had bought came to him for transfer, which of course he refused to do. I believe this was the genesis for the fight." Before the parting of the ways, the battle for Bajaj Auto---fought first in the boardroom, then on the stock market with both the Bajajs and the Firodias trying to acquire its shares--was fierce. Initially, the Firodias had 13 per cent of Bajaj Auto's issued share capital of 104,250 shares but by the end of February 1968, they had managed to hike it to 23 per cent. The Bajajs started out with 28 per cent and gradually built this up to 51 per cent. One of the better-known skirmishes in this battle was a bid to acquire a critical 4 per cent block held by financial institutions such as the LIE and the UTI. Basing their calculation on the share's market price of Rs 260, the Firodias offered Rs 262.50 per share for the block. Rahul Bajaj, on the other hand, was much more agressive and boldly submitted an offer of Rs 411. Outflanked, the Firodas walked out of the auction disdainfully, saying 'they didn't have money to throw'. From the boardroom and stock markets, the war progressed to the courts. In round one, the Firodias moved the Supreme Court in an attempt to arm-twist Rahul into transferring the shares they had bought from the stock market. The Supreme Court refused to oblige. In 1988, antagonism flared publicly. The Sunday Observer carried an interview where an angry Bajaj declared his 'firm conviction that Bajaj Tempo will one day be a part of the undivided Bajaj Group'. "A bullock does not die as a result of a crow's curse," Firodia countered, quoting a Maharashtfian proverb. The mud-slinging and the legal actions didn't subside for two decades after the war's outbreak and even today the tension between the two families threatens to blow up any time. The conflict is partly due to the fact that both families continue to hold significant chunks of stock in each other's companies even after the divorce. The problem was, the Firodias held 23 per cent in Bajaj Auto, which ensured that Rahul couldn't get a special resolution passed without their permission. However, in the early '90s, in order to fund an ambitious expansion programme, the Firodias gradually sold off some of their Bajaj Auto shares, bringing down their holding to 13 per cent. While this move considerably eased the pressure on the Bajaj camp, the Firodias found their position worsening in Bajaj Tempo. After the split, the Firodias had carefully built up their stake in Bajaj Tempo from 13 per cent to 26 per cent, but their expansion plans forced them to make a number of rights issues which diluted their holdings. As their stake plummeted, for a brief moment in 1991-92, the possibility of a hostile bid arose and cash-rich Bajaj gleefully seized the tempting opportunity. Initially, the Bajaj group held 23 per cent in Bajaj Tempo. Now Rahul acquired a dangerous extra 3 per cent so that the Germans, the Firodias and the Bajajs each held 26 per cent with the balance 22 per cent scattered among the public. The opportunity vanished, however, when Bajaj Tempo made yet another issue (in 1993) and persuaded Daimler Benz to renounCe their rights in favour of the Firodias. Currently the Firodias probably have 36 per cent, Bajaj 26 per cent, and Daimler Benz 16 per cent and Rahul admits there's no possibility whatsoever of acquiring Bajaj Tempo (sales 1995: Rs 5.65bn). So why does h hold on to these shares? What are his intentions? Bajaj offers a tongue-in-cheek reply: "It is a good investment. The Firodias run Bajaj Tempo very well. Their track record shows that. Whenever I want to sell my shares, I will make a good profit on them." This attitude combined with Rahui's ability to block special resolutions is an Achilles heel which has left the Firodias feeling vulnerable. So long as that sentiment endures, and Bajaj doesn't appear to feel any desire to allay or dispel it, there is unlikely to be a thaw in the cold war between two of Pune's giants. Bajaj has an equally tempestuous relationship with another scooter maker, Piaggio, owned by the Agnellis of Italy. The powerful Turin-based family runs an industrial empire which, according to David Lomax, author of The Money Makers, is 'so big and influential that no Italian government would dare either to ignore it or to adopt policies which would damage its overall interests'. Piaggio and the Bajaj group tied up in early 1960 to assemble scooters in India. Vespa in India was as loved as Vespa in Europe, the first wheels alike of the rich and the poor. A young Sir Terence Conran, the British designer, scooted round London on his. In New Delhi, the college-going Bajaj found that his Vespa boosted his popularity. The technical collaboration ended in 1971 when the lndira Gandhi government refused permission to extend its term. Some analysts felt this was a blessing in disguise. "With Rahul's tough and disciplined approach, the company soon found its footing in the market and Bajaj Chetak and Super became legends," commented one. On the day the collaboration" officially ended, Piaggio wrote to Bajaj, thanking him for years of 'really friendly cooperation" and wishing Bajaj Auto 'the most successful future'. It was dated April 1--All Fool's Day--an unintended irony. A decade later, Piaggio would accuse Bajaj of pilfering Piaggio designs in a California district court. Piaggio's move appears to have been a knee-jerk reaction to Bajaj's export thrust. Pune's scooter king had started dreaming of becoming a global player. Between 1978 and 1981, Bajaj Auto's export sales jumped from Rs 63.5m to Rs 133.2m. A euphoric Bajaj even ran a campaign in Time magazine, perhaps the first Indian advertiser to do so. But he was still just a country cousin. Piaggio's production in 1981 was 905,000 vehicles, that of Bajaj Auto, 173,000. Piaggio's sales were L626bn (about Rs 4.7bn at the then current rates). Bajaj Auto's were Rs 1.16bn. Bajaj's euphoria evaporated as Piaggio initiated legal action against him in the USA and West Germany. The Italians claimed that Bajaj had violated the terms of their collaboration, had not returned Piaggio's original drawings and so had no right to manufacture scooters. Bajaj claims he had Piaggio's tacit permission. "How else could it have been? We couldn't be expected to invest crores of rupees in plant and equipment and then one fine day cease to manufacture and let our investment go to seed. And, if Piaggio had not acquiesced in our action, it should have taken legal action then, not ten years later." Piaggio's lawyers--Indian--took a rather dim view of this attitude. It's a matter of national importance that Indian companies abide by the agreements that they enter into with foreign companies. We want a.greater inflow of foreign technology. How can we inspire confidence if we violate agreements?" Bajaj brushes aside the argument. "I remember a whole week in Genoa with four of my colleagues in 1975. A deal was about to be finalized. Everything was done. Without charging any royalty and fees, without any equity in our company, Piaggio would give the plans of their scooters and three-wheelers. In return we would give them the worldwide right for exporting our vehicles. We fixed the minimum value they would export each year for the next ten years. It got stuck on one small point. We wanted R&D cooperation. They wouldn't agree to that. But we broke amicably as we had done in 1971. Later our exports increased a little bit. They were still chicken feed. But Piaggio thought it was a threat." Hiring Baker-Mckenzie, one of the largest international law firms in the world, Bajaj poured $1m into his defence. It was a huge figure for an Indian company at the time. The great scooter war ended on a whimper. In the USA, Piaggio offered an out of-court settlement. The millions of dollars compensation demand was scaled down to $50,000. Bajaj 'refused to budge and in the final settlement only gave a promise that he would not sell Bajaj scooters of Piaggio design in the US. By then there was no demand for the scooters in the US anyway." In Germany, Bajaj Auto lost in the lower courts but won in the supreme court. If Bajaj didn't lose, neither did he win. "The case took four to five years during which our exports suffered. Piaggio succeeded in their aim to that extent. Our Indonesian and Taiwanese exports, our two major markets at that time, did not stop. They stopped later on for other reasons, local economic and political reasons." Bajaj is philosophical. "Journalists like to dramatize but quite frankly there was no hate. It was a serious business fight. In their position I might have done the same bloody thing." What really hit Bajaj between the eyes, however, was the sight of Piaggio nonchalantly scooting into his lane. And he couldn't do a thing about it. In the mid-'80s, following the relaxation of constraints in the light commercial vehicles (LCV) industry, the government reluctantly permitted fresh investments in the two-wheeler industry. The move led to a wave of foreign collaborations. Piaggio was quick to put its foot into the crack in the door by signing a technical collaboration with Deepak Singhania of Lohia Machines (better known as LML) and with Andhra Pradesh Scooters. Bajaj was and is still sore. Piaggio came here claiming they had better technology, a better vehicle and a better deal for the Indian customer. "If they were so much better than us, they could have easily beaten us in America and Germany. Why did they take recourse to the courts? But then, they are in business. We are in business. My anger was directed against the governm:nt of India for allowing them to enter again. It made my blood boil. This was a. wrong policy. I was not afraid of competing with them, and time has shown [this]. They should have been told to withdraw their cases against an Indian exporter and then come to India." October 1989 brought signs of an accord. Piaggio's home turf was under attack from the Japanese. In India, LML was doing badly. The Italians began to wonder whether the LML investment had been such a good idea after all. Giovanni Alberto Agnelli, nephew of the legendary Gianni Agnelli, the heir to the Fiat empire and Piaggio's vice-president, brokered a secret visit by Bajaj and his team to Piaggio headquarters in Pisa to work out a strategic alliance. A key element was a 10 per cent cross-holding in each others' companies. Also on the negotiating table was a collaboration for spare parts and the ending of a few remaining bits of the long-running German court battle. As before, this attempt too fizzled out. Meanwhile LML slipped deeper in the red. To rev up its image, Piaggio picked @ 25.5 per cnt of its equity for Rs 80m in 1990. The fresh fuel injection soon got used up. In 1993, LML's losses hit Rs 360m. From the sidelines, Business India smirked: "Piaggio tried to dent Bajaj's growing market share but only got its nose bloodied." September 1993 saw a third futile attempt at reconciliation. Agnelli junior flew from Turin to Pune. Piaggio wanted to replace the Singhanias with a new Indian partner. Would Bajaj consider this? Bajaj instead revived the idea of a 10 per cent cross-holding between their companies. The talks came close to success, but broke down when Piaggio apparently started talking of raising the cross-holdings. Suddenly LML's asking price began to look too high. If Bajaj gave in to Piaggio's demand for more equity, he would expose his soft underbelly. In 1993, of Bajaj Auto's Rs 370m share capital, about 51 per cent was controlled by the Bajaj family, roughly 10 per cent by company dealers, and around 20 per cent by the Firodias. If Bajaj gave away more than 10 percent, his biggest foe could use it as a dangerous lever if things didn't work out with Piaggio later. Scenting an opportunity, other Indian industrialists immediately made a beeline to Italy. Among them were the Nandas of Escorts and the Munjals of Hero Idotors. At one point it looked as if Rajan Nanda, Escort's vice-chairman, had clinched the deal. Eventually, Piaggio decided not to separate from the Singhanias. Since the Agnellis and Bajaj continue to keep careful watch over each other, this chapter is still open. YOU CAN'T BEAT A BAJAJ Driving through the cavernous manufacturing facilities at Akurdi and Waluj (near Aurangabad), it is difficult to imagine that this company has frequently been the victim of government paranoia. The '70s and '80s were particularly difficult. The Bajaj family has had close connections with the Congress Party since the '20s, but the goodwill evaporated abruptly when Kamalnayan spurned Indira Gandhi during the party's 1969 split. Subsequently, her administration stubbornly refused to allow Bajaj Auto to expand its manufacturing facilities on socialistic grounds as Bajaj Auto was a monopoly. "My blood used to boil. The country needed two-wheelers. There was a ten-year delivery period for Bajaj scooters. And l was not allowed to expand. What kind of socialism is that?" asks Rahul Bajaj. His vociferous criticism of economic policy cost Bajaj--who has always voted Congress--more brownie points. Outwardly, the relationship between the Nehru Gandhi dynasty and the Bajajs was cordial, but 'my family never had the kind of contacts you are talking about. We were very much in the freedom struggle but we never used those contacts for our business purposes. Maybe some others have. In any case l don't think such contacts would have meant anything to the then government in power, either the Congress government under Madam Gandhi, or when the [1979 Akurdi] strike took place, the Janata government under Mr. Morarji Desai." What about money power? "Even if giving money could have bought any licences, I can categorically say we did not give any ministers or any senior bureaucrat a single penny to get us a licence." Despite its straitjacket, Bajaj Auto prospered. In its start-up year (1962), it manufactured 3,995 scooters. It immediately initiated a successful indigenization process which sheltered it when the Gandhi administration refused permission to extend the Piaggio collaboration. By 1971, the Bajaj scooter was a completely local product without any imported Italian parts. Since 1994, it has been producing over a million two-wheelers annually. Rahul Kumar Bajaj / I05 It's generally accepted that Bajaj Auto's success is largely due to Rallul Bajaj. In 1970, after the managing agency System was abolished, he became managing director, moving up to chairman on his father's death in 1972. He made the Bajaj scooter so popular that a flourishing black market developed. A customer fortunate enough to be allotted a Chetak or Super could sell it the next moment at double the price. Dealers charged customers huge premiumsmunofficially--to jump the queue. A Bajaj scooter is still a regular dowry demand among middle-class families. In Indian movies, scooter chases were as popular twenty years ago as computer-generated images are today. Bajaj refused to exploit the situation. Holding the price line became an ethical issue, a modem twist to Gandhian trusteeship concepts imbibed during childhood. "Ensuring that the consumer obtains the best possible product at the lowest possible price and the employee gets a fair wage for a day's work is the criterion of ethics in business," he insisted. The government admitted that Bajaj had not taken 'any undue advantage of its dominant position', but it still refused to relax production restrictions. Lobbying by competitors like UP Scooters Ltd and Automobile Products of India fanned official anxiety about the power of big' business For Bajaj, the Licence Raj was a 'nightmare' and a time of 'great difficulties'. "I know how difficult it can get to chase someone in New Delhi for a licence. Then some fool delays the whole project by procrastinating, because he wants something for himself." India is probably the only country in the world which threatens to penalize management for overproduction. Bajaj thumbed his nose at such rules, 'but thank goodness I was never actually penalized though I was quoted often for saying that I was ready to go to jail for excess production just as both my parents had for the freedom struggle." Interestingly, the long-desired permission for major capacity expansion came during the Janata Party administration (1977-79). George Fernandes, as industries minister, allowed Bajaj Auto to double its licensed capacity to 160,000 two-wheelers. There was to be a question mark about this permission. Rahul Bajaj's Congresswala image and his personal friendship with Sharad Pawar is well known. Why did the Janata Party grant something which the Congress had withheld for years? Was there a quid pro quo? Rumours centred round Fernandes, a close friend of Viren Shah. Shortly before the end of the Emergency (1975-77), an arrest warrant was issued for Fernandes for his alleged role in the Baroda Dynamite Case (1977). Shah claims he 'did not shelter Fernandes', but admits that he knew where Fernandes was hiding and that he organized interviews with the international media for Fernandes while he was underground. Sensitive to international disapproval about the excesses of the Emergency, lndira Gandhi called for elections in 1977. After she lost and the Janata Party came into power, did a grateful Fernandes repay the debt? "Rubbish," says Viren Shah. "Petty Indians will think and say such things, but George is just not that kind of man. He is a man of principles. He genuinely believes that we have to have more industry, more factories. Just look at his record. During that time, he permitted so many companies to expand." Unfortunately for Shah's protestations, Fernandes is better remembered as the minister who forced Coca-Cola and IBM to leave India, thereby alienating the international business community and choking off foreign direct investment for years, and for comparing the Indian business community with rats. Bajaj Auto received its second major permission to expand capacity on October 7, 1982. By this time Indira Gandhi had begun to heed her son Rajiv's views on the need to open up the economy. "It's true that Rajiv could not dismantle the industrial licensing system, but he gave us as many licences as we desired," said Bajaj. Narain Dutt Tiwari, who was industry minister, allowed Bajaj Auto to build a 300,000 unit at Waluj. The Rs 2bn plant was built in a record fourteen montls. President Zail Singh inaugurated it on November 5, 1985. Three years later, during Rajiv Gandhi's prime minister ship capacity was upped to a massive one million scooters. The last permission came just in time. In the last decade, local and international competition has been hot ting up, and the fact that Bajaj Auto has a world-size plant gives it a vital edge. Economies of scale help make it an extremely profitable operation. "Our scooters are 20 per cent cheaper than that of the nearest competitor and we enjoy a 20 per cent profit margin," says Rajiv Bajaj smugly. "POLITICAL VENDETTA' Government sleuths keep a watchful eye on these hefty profit margins. Twice they suspected that government coffers weren't getting their fair share of them and instituted 'search and seizure' proceedings. The first, conducted on May 18, 1976, during the Emergency, was carried out on the entire group. The second, on December 17, 1985, when Vishwanath Pratap Singh was finance minister, was limited to Bajaj Auto. Each time the raiders went away empty-handed. On both occasions, instead of the Bajaj family being feathered and tarred, it was the government which came under flak for using its muscle to harass businessmen for their political convictions. Ironically, both times, a Congress administration authorized the raids though ever since the party was formed, the Bajajs have always voted for it. So why did they fall out lndira Gandhi's favour? Why did she order the mammot three-day raid in 1976 where 1,100 income tax sleuth simultaneously swooped on 114 Bajaj establishments acros the country? They questioned even Jankidevi, Rahul' eighty-four-year-old grandmother, who had renounced a] worldly possessions after Jamnalal's death in 1942 and wh. lived in an ashram at Wardha. Eighteen months later, Rahul and his uncle Ramkrishn (1923-1994) aired their suspicions to the Shah Commission, committee set up by the Janata Party to examine the misuse c political power during the Emergency. in a written note rea out by Ramkrishna to the Commission, the Bajajs claimed th the raid was 'an act of political vendetta'. Outlining th background of the raid, Ramkrishna deposed that the family' relationship with the Gandhi dynasty started deteriorating wit his brother Kamalnayan's opposition to lndira Gandhi's fir bid for prime minister ship in 1966. "Ever since then th previous regime had assumed that our family was against then" especially as it was their stand that those who were not wit them were against them." Ramkrishna had lost favour because he refused to allo the government to take over the Vishva Yuvak Kendra in Dell of which he was the managing trustee. The fact that Wire: Shah, an accused in the Baroda Dynamite Case, was thei partner didn't help the situation. The relationship nose dive after Jayprakash Narayan (1902-1979), a respected socialis freedom fighter, condemned the Emergency and urged th public to protest against it from his death-bed in Bombay' Jaslok Hospital. The links between Narayan and the Bajaj were strong and several Bajaj members had visited Naraya during the Emergency, buttressing Mrs. Gandhi's belief that th, family was against her. Rahul Kumar Bajaj / 109 if further kindling was needed, it was provided by the family's relationship with Acharya Vinoba Bhave (1895-1982), a staunch Gandhian and aleader of the Sarvodaya movement for social reform. In January 1976, Ramkrishna's brother-in-law, Shriman Narayan, organized a II sammelan for the high priest which was partly funded by the Bajaj Group. Bhave, who initially had indirectly supported the Emergency, now turned against Mrs. Gandhi and used the sammelan as a forum to protest against the Emergency, calling for its revocation and the release of all political de tenus As preparations began for a second sammelan, the Gandhi regime tried to get it postponed or cancelled. Describing the incident to the Shah Commission, Ramkrishna told an enthralled audience of how a common friend contacted him to 'use' his influence over Shriman Narayan and Bhave himself. Ramkrishna excused himself. It would be neither right nor proper. He could not help the government. Delhi was not amused. Ramkrishna Bajaj's deposition provoked a spat in the income tax department over who had ordered the raid. Under persistent grilling by Justice Shah, part of the truth emerged with the needle of suspicion pointing to S.R. Mehta, the chziman of the Central Board of Direct Taxes. in March 1976, an assistant director of inspection had been dispatched to Bombay to collect dirt on the Bajaj group. The mission was unsuccessful, but his advice was ignored and a raid was ordered by Harihar Lal, the director of inspection (investigation). Gradually, more sordid details tumbled out about procedural 'lapses' and a messy 'smirch' Bajaj campaign but very little extra came to light about who and what exactly triggered off the raid. Rupa has her own suspicions. "Rahul had gone to Ahmedabad where he made a speech at some meeting where / Business Maharajas he criticized Sanjay Gandhi or made a negative comment about years after the endorsement, the government was claiming that him. Afterwards we were told--but it has never been it was committing income tax fraud. With their backs to the confirmed--that perhaps that sparked the raid." Rahul is wall, the government officials tried to justify themselves, the noncommittal: "This is all conjecture. We don't know anything thrust of their argument being the high premiums commanded for sure. At the Shah Commission hearings the income tax by Bajaj vehicles. For example, Bajaj Auto produced nearly officers concerned gave evidence that there was no 33,000 three-wheelers. On an official price tag of Rs 27,000, justification for the raid, and everyone knew we were against the premium ranged between Rs 10,000 and Rs 20,000. In this the Emergency." situation, tax officials felt there was considerable scope for If political vendetta lay behind the 1976 raid, the reasons under-reporting income. for the 1985 raid are even murkier. Authorized by VP. "Mr. According to government sources, their suspicions were Clean' Singh, then Rajiv Gandhi's finance minister and prime aroused when a raid on a Bajaj Auto dealer in Patnaled to the minister-in-waiting, the income tax investigation on Bajaj recovery of duplicate books showing that Rs 1.2m had been Auto was part of Singh's campaign to clean up corporate India. paid to a top company executive. The raid report was sent to During this campaign, 6,000 raids were conducted, about the finance ministry which authorized further research and a 100,000 residences searched and almost half a million people more detailed report. The investigation was entrusted to D.N. subjected to interrogation. Pathak, Bombay's newly appointed director of investigation Apparently keen to demonstrate total impartiality, Singh's who had just arrived from Uttar Pradesh (Singh's home state). victims were selected from a broad spectrum: from noted For five months, Pathak and his team studied the market, industrialists like S.L. Kirloskar, a visionary Pune-based gathering information piecemeal, collecting lists of Bajaj entrepreneur, to doctors, lawyers, film stars, drug barons and dealers. smugglers. The scale of attacks and the humiliating media One day before the raid, a deputy director of intelligence coverage engineered by Singh's team culled from the visited the Bajaj plant disguised as a schoolteacher to check Directorate of Revenue Intelligence, the Directorate of out the various entry points and sensitive locations. The Pune Enforcement and the Directorate of Anti-evasion, initially commissioner of income tax was requested in a letter sent in a froze businessmen into numbness. Once this wore off, mass sealed cover to collect a hundred people at his office and also hysteria set in, to be replaced by roars of resentment, ultimately to arrange buses and taxis. On December 17 at 7.45 a.m." 285 leading toSingh'stransferfromthefinanceministrytodefence income tax officials in Pune and Bombay fanned out to (on January 24, 1987). sixty-five locations. Pathak had signed a hundred and one As word spread of the nationwide income tax raid on Bajaj search warrants. Auto, the initial reaction was one of disbelief. After all, this But when the party reached Bajaj's residence, its owner was the company of which the government itself had declared wasn't there. He had left the previous night for Bombay. that 'despite its dominant position, the company has not tried Caught off-guard by this elementary gap in their information, to take undue advantage of its dominant position'. Barely a few the party recovered enough to call Bombay and request a local team to be despatched immediately to Mount Unique, a skyscraper off busy Peddar Road. The Bombay-Pune lines hummed with anxious inquiries until the tax sleuths finally caught sight of the tycoon engaged in his favourite activity--chatting on the telephone. Once Bajaj had satisfied himself about the correctness of their identity, he agreed to their 'request' to accompany them to his office at Bajaj Bhawan at Nariman Point. There he was interrogated for six hours. After three days of exhaustively searching Rahul Bajaj's house, office and bank lockers as well as those of his executives and dealers, the raiders called a press conference where they triumphantly announced the 'seizure of unexplained cash of nearly Rs 20 lakhs, jewellery and other valuables of Rs 80 lakhs, 1,500 US dollars and a few other currencies'. The press note added that 'a substantial part of the seized assets have been admitted by the concerned persons to be their concealed incomes and wealth'. Significantly, the note did not mention any names. Up in arms against the income tax department's press note, Bajaj issued his own. Denying any wrongdoing by Bajaj Auto, he claimed that the premiums were collected by dealers and not by the company. If he were allowed to increase capacity and meet consumer needs, the premiums would automatically disappear. Asked to counter Bajaj's al legations, the income tax department sheepishly admitted that the company's book-keeping was indeed clean as a whistle and that whatever seizures had been made, were from the dealers. Ironically, barely five months after his finance minister raided Bajaj, Rajiv Gandhi invited him to be chairman of Indian Airlines (IA). it was the first time someone from the private sector had been selected. Was the appointment a gesture of atonement? Bajaj scoffs at the idea: "No, n6it had aothing to do with the raid. It might have been a bit of an rnbarrassment for Mr. VP. Singh, but I don't think my ppointment had anything to do with the raid at all." The IA chairmanship brought with it free seats on international flights, greater access to the prime minister, lots f publicity, an official rendezvous opportunity with :o-director Sharmila Tagore, the glamorous film star--and a 9oxful of headaches. The airline's flights rarely took off on ime, morale was low, customer satisfaction even lower, and fir craft maintenance dangerously poor because of a perennial hort age of planes. Incidents were. taking place which ranged from the bizarre and tragic to the ridiculous. On October 19, 1988, 133 people were killed on a Bombay-Ahmedabad flight. Earlier, as 279 passengers waited to disembark, an IA airplane fell flat on its nose because the two pilots were not on talking ems with each other. On two occasions, pilots apparently or got to open the undercarriage before landing. As a aon-executive chairman, Bajaj ruefully realized he couldn't do thing. His helplessness rankled. At a meeting of the Cll iCon federation of Indian Industries) in Calcutta, he trenchantlyriticized boards of directors for being mere legal entities with o responsibility for achieving corporate excellence. For no nths before this, the media had speculated about wranglings et ween bureaucrats at the Ministry of Civil Aviation, oliticians, the airline's management and its board. How many lircraft should be purchased; should there be more general ales agents; at what price should IA sell redundant aircraft to Cayudoot (a smaller, sister domestic airline); what about on-smoking flights .. . there was too much political nterference and the decision making process too long drawn ut for the scooter king's patience. It was no consolation no ving that squabbles at Air India, headed by Ratan Tata, were even more acrimonious. The disarray immensely pleased the legion of bureaucrats and politicians who had been against appointing business tycoons to such positions in the first place. For example, in March 1987, the powerful Parliamentary Committee on Public Undertakings had grilled IA officials over Bajaj's chairmanship. Even after several hours of questioning, the committee reproved the officials for being unable to furnish a satisfactory explanation' as to why Rajiv Gandhi wanted Bajaj and Tata to be on the boards of the two airlines. By roping in Bajaj and T'ata, Gandhi had hoped to introduce greater efficiency and professionalism into the management of the national carriers, but as an experiment, its success was clearly mixed. At IA, on the positive side were a slew of decisions taken by the board to improve the airline's operations. "We had set three objectives at the beginning," recalls Bajaj. "To increase aircraft availability, to streamline marketing practices, and to intensify training inputs." By the end of his twenty-one-month chairmanship, IA was reporting better profitability, had inducted over a dozen new aircraft into its fleet, and was planning to increase the number of sales agents, which had remained frozen at 400 for five years. On the downside was the Ahmedabad crash, the realization that pilot training was way below par and increasing customer dissatisfaction. As the howls became louder, especially around January 1989, a pugnacious Bajaj dug in his heels. "Io leave now would be cowardice. I'm not going to be a rat who leaves a sinking ship," he barked. His detractors promptly sniped back, "Who made the ship sink in the first place'?" The frustrating episode finally ended in December 1989. Rajiv Gandhi lost the general elections. Along with Ratan Tata at Air India, Bajaj resigned. The public praised the gracious gesture. Looking back at his turbulent chairmanship between September 1986 and December 1989, Rupa says simply: "The chairmanship meant a lot to Rahul." "MONEY ON THE TABLE' In 1986, the two people who most worried Bajajmthe Firodias and Japan's Honda Motor Companymtied up with each other to produce scooters in Bajaj's own backyard. Eighty-three production facilities in forty countries makes Honda a fearsomely difficult company to compete against. The world's biggest two-wheeler manufacturer boasts an expertise and innovation in engineering which ensure that rivals choke on its exhaust fumes. For years, Honda had been eyeing India and its huge domestic market. It was quick to rush through the threshold when the Indian government cracked open the investment door in the two-wheeler business, and immediately announced its intention of coming to India with one or more joint venture partners. Over 150 applications poured in, and with typical Japanese conscientiousness, Honda painstakingly narrowed the list to twelve hopefuls. In order to further prune the list to the best three, during 1983-84 Honda executives visited the manufacturing facilities of all twelve. It quickly became apparent that Rahul Bajaj, the Firodias, and Brijmohan Lall Munjal of Hero Motors, a Delhi-based cycle manufacturer, led the pack by a wide margin. Back in Tokyo, Honda directors decided to tie up with the two weakest. The Firodias and Munjal were preferable to Bajaj. A partnership with the latter would not work because Bajaj 'wanted too much'. In 1984, Honda entered into a technical collaboration with the Munjals to make motorcycles through Hero Honda Motors, and a joint equity venture with the Firodias to make scooters throug9 Kinetic Honda. As Honda flexed its muscles in India, Bajaj faced a few anxious moments. Sophisticated consumers in the Pune area loved Kinetic Honda's new scooter, its sleek design, low fuel consumption, and hi-tech features. The rest of the country looked at its stiffer price tag. Bit by bit, Bajaj relaxed. In 1993 Kinetic Honda sold 85,000 scooters (11 per cent market share) compared to Bajaj Auto's 538,000 (76 per cent). Honda, firmly committed to aleadership position in India, viewed these statistics through a different pair of glasses. According to Koji Nakazone, their man in India, Kinetic Honda had done very well in reaching sales of 85,000 scooters at a time when the market itself had shrunk by 12 per cent. In 1993, the Japanese hiked their stake in Kinetic Honda to 51 per cent, beefed up their representation on the board, and enlarged its scooter capacity. Bajaj may be miles ahead today, but he is preparing fo rthe mother of all scooter wars. To the merchant banker at Bajaj Auto's road show on October 20, 1994 in Kleinwort Benson's London office who asked "How can you expect to win this war with a twenty-five-year-old Vespa model?" Bajaj gave a snappy reply. "What do people want from a scooter? Shape, fuel economy, cost, and emissions. Honda brought into India the latest and best technology, but customers want change, not necessarily technology. My engine is as good if not better. Shape, yes, customers want a new shape and in 1997 it will get more contemporary." The hard-as-nails money men walked out of the luncheon meeting eating out of Bajaj's hand. Bajaj wanted $150m. He pulled in $800m worth of demand. Bajaj Auto's October 1994 GDR issue was an overwhelming success with fund managers begging for allocations, but Bajaj was cooler. He knows that reputations are at stake here, and that he takes four years to execute changes which Honda does in two. Bajaj is readying himself to take on the Honda challenge. For decades Bajaj Auto had had no marketing department--only, dispatch. As the golden days of ten. year-long waiting lists slipped away, he remedied this. The new whiz kids he hired drew up a multi-pronged strategy. Over a hundred new dealers joined the Bajaj network. Forty of these Iad been wooed away from competitors. Bajaj Auto introduced four new models and more are on the way, with something for everyone. Overnight it has become one of India's biggest advertisers with some of the slickest ads on television. Lastly a new hire-purchase and leasing company, Bajaj Auto Finance, was promoted to help cash-strapped customers. As his domination of the Indian market surged, the Financial Times applauded from the sidelines: "Bajaj is one of the few large Indian companies which competes successfully with the world's best.." most recently its market share has been rising." Meanwhile, Honda was having a rough time on the motorcycle front. In 1985, Hero Honda ran an outstandingly popular advertisement which snapped the punchline, "Fill it, shut it, forget it', based on its motorcycle's fuel efficiency; but by the '90s, Bajaj's new KB 4S (made in collaboration with Japan's Kawasaki) was racing alongside, pressuring Honda into pumping on all cylinders in order to maintain its lead. A 1995 independent analysis of leadership positions in the motorcycle industry by Crosby, an international financial services group, reported that Hero Honda was steadily losing out to Bajaj Auto in the war of market shares. Bajaj Auto had roared ahead to 30.54 per cent, Hero Honda was 28.18 per cent and TVS Suzuki, 13.35 per cent. Hero Honda started offering free petrol with its model. What about the future? In India, the two-wheeler world's biggest giants--Honda, Yamaha, Suzuki and Piaggio--are jostling with each other and with the local number one. On Bajaj's northern flank is Yamaha, the world's second large: two-wheeler company, which has a collaboration with Escort and is planning to pour in money and technology into its India operations. To the south is Suzuki and the TVS group. Piagg/ is perhaps the weakest of the four, but Bajaj cannot afford I underestimate it as its products are the most similar to hi Towering above them all is Honda. "In the case of Yamaha, Suzuki and Vespa, everythir depends on the strength of the companies back home. If the remain very strong there, they will be strong competitors here. says Bajaj, who is planning to turn the tables on them b invading their home territories. For Bajaj Auto, though th Indian market is growing, the next frontier is very clearl global leadership. "Rajiv is very keen to take Bajaj Auto to b the leader of the world. I only talk of being number two, aft Honda. Piaggio and Kawasaki we have already beaten. Th rest don't matter," says Bajaj modestly.. It will be interesting to see how Bajaj plans to conquer th world for he doesn't have an internationally accept abl product. Only Indians and Italians like scooters. The rest of th, world either uses cars or motorcycles. Bajaj Auto doesn't mak, cars. Motorcycles--mostly Kawasaki knock-offs--ar currently a small percentage of total production. One strategy could be through the acquisition of a existing global player. The cash-rich Bajaj could buy Piaggic suggests Pradip Shah, former chairman of Crisil and now a: associate of George Soros, the American financier. "They'v lost their leadership, dgn't forget. It is entirely possible that th [Agnelli] family one day could say that we will concentrate o Fiat and the other businesses." Does Bajaj want to be an international takeover shark? H shrugs his shoulders enigmatically. Bajaj could attempt to develop a popular range o powerful motorcycles. The problem is, Bajaj Auto's R&D department is nothing to write home about, not surprising in a company which sells its production like hot chappatis. He needs to acquire technology but will anyone give it to the potential giant-killer? Kotak dismisses the argument. "India is a very large market and knowing his strengths here, the best thing for anybody would be to get into Bajaj Auto. It is Rahul Bajaj who is not willing to tie up with anybody. There would be plenty of people who would be prepared to tie up with him in a manner in which he would get 50 per cent or 51 per cent." Bajaj disagrees vehemently: 'i do not want in my own country to share power, authority making and ownership with a foreigner. I have nothing against foreigners. That is not the point. But General Motors does not have foreign equity. Honda does not have foreign equity. Nor does Sorry or IBM. The weak do." "I HAVE NOTHING AGAINST FOREIGNERS' His truculent attitude left Bajaj eating dust at the starting line of the 1993 car race. Once the government flagged off the entry of the private sector into passenger car manufacture, a dozen businessmen went into top gear to tie up with the world's biggest and best. One by one they reached the marriage registry. General Motors tied the knot with Chandra Kant Birla of Hindustan Motors, Ford with the Mahindras, the jeep makers. Peugeot liked Vinod Doshi of Premier Auto, Mercedes preferred Ratan Tata of Teico. Honda decided to make the Civic and Accord in India with the Shrirams. Bajaj began to look like the rejected belle at the ball. Predictably, Bajaj came in for some heavy ribbing from his friends. At a September I 995 seminar organized by the CII, R.C. Bhargava, Maruti's chairman and managing director, teased Bajaj: "If we'd only known how keen he was to make a car, Maruti would have tied up with him." Bajaj respondetl badly to the joke, issuing Bhargava 'a standing invitation to head my company'. An alert Financial Express reporter promptly buttonholed Bajaj after the session and the next day published a report quoting the scooter maker as being in talks with Chrysler, Renault, and Fuji. The Bajaj Broadcasting tl Corporation was working overtime. "Why open one's mouth that one's talking with all three?" asked one of the seminar's attendees rhetorically, tx With the best bridegrooms having been snapped up, Bajaj had to make do with the leftovers. As Chrysler didn't have a small car suitable for the Indian market, the Mahindras had already rejected them. Getting Bajaj would be a step up for Chrysler, but compared to Ford (with whom talks had broken down and who subsequently joined hands with the Mahindras), getting Chrysler was certainly a step down for Bajaj. Similarly, the Hindujas had rescinded their Moll with Renault and were close to sewing up a deal with Daihatsu, a Toyota subsidiary. With his insistence on a majority stake, was Bajaj setting too stiff a price? "Not at all," says Bajaj. "Contrary to media reports, this was not an issue. Both Fuji and Renault were willing to give me 51 per cent. With Chrysler, we were talking of 50:50 partnership, but until and unless the project is right and we have the right product, we won't get into cars. What's the point in several manufacturers making 20,000 cars each? You've got to make at least 100,000 cars, preferably 200,000, in order to overtake Maruti. If I can't do that, I don't want to be in cars." By mid-'q6, Bajaj Auto was the only automobile-related company without a foreign partner. Others in the car business are heaving sighs of relief. "Can you imagine how formidable a Bajaj-Toyota combine would have been? Together, they would have cleaned out the market. Toyota with the Hindujas, can deal with," said one. In the event, towards April 1996, theoyota-Hinduja Moll went the Renault way leaving Toyota rye to come alone or reopen talks with Bajaj. A family of four brothers, the Hindujas, according to the nday Times, are the UK's eighth richest family, richer than e Queen of England. Vegetarian, non-smoking, non-drinking and his they reportedly made their fortune in lran in the days before the Khomeini revolution toppled the Shah. Today the ,o eldest (Shrichand and Gopichand) are settled in London, rakash is in Geneva where he heads a bank, and the youngest, ,shok, lives in Bombay. From the mid-'80s, the family has yen linked, rightly or wrongly, to several major controversies, I particular the Bofors gun deal which eventually led to Rajiv and hi electoral defeat in 1989. After signing the Moll with Daihatsu in London, the lindujas weren't thinking about the controversies. The agagement would prove to be short-lived but while it was on, was celebration time, and the brothers were busy toasting ch other in grape juice spritzed up to resemble nonalcoholic ampagne. At a chance encounter with Bajaj on a on don-Bombay flight, Gopichand flung out his arms in a fair tempt at commiseration: "I know, i know. First Ashok eyland, and now Toyota. But what can I do? These things ppen, you know!" Seven years ago, the Hindujas had Jtgunned Bajaj for the Madras-based Ashok Leyland, India's '.cond biggest truck manufacturer (after Telco). The Bajaj-Hinduja tussle began in June 1987, when the It's Rover Group put its 39 per cent shareholding in Ashok eyland on the auctioneer's block. Hill Samuel, the merchant takers who held the mandate, received almost twenty offers from several countries including India, Japan and Holland. ccording to press reports, three contestants led the pack in e first round of bidding in London in September: Bajaj, the Hindujas, and M.R..Chhabria, a Dubai-based electronics trader who had acquired Dunlop India, a tyre company, in partnership with R.P. Goenka. Initially analysts reckoned that Bajaj would clinch the deal. He was keen (he had been stalking the company for the past three years); he had experience in the automotive business; he already held 2 per cent of Ashok Leyland's equity; and the Rover Group knew him. Bajaj shared the optimism:" 'l'n told--but there is no evidence of thiswthat the chairman and the finance director of the Rover Group favoured our bid because of our track record. The Hindujas, for no fault of theirs, are a very wealthy trading family who were not in any industry at that time, leave alone the automotive industry." By late September, Bajaj and the Hindujas were running neck and neck with Manu Chhabria falling behind whis bid was roughly 5m lower than the others. Make-or-break point came when all three bidders were invited to London in the autumn of 1987. On October 12, the Rover group board met the Hindujas, and followed it up with talks with Chhabria and Bajaj over the next two days. At the meetings, the Rover management stressed three concerns: the size of the bid, technological support for Ashok Leyland, and the 'comfort' of the local management. Shortly before the Rover board met finally on the 16th, Bajaj upped his bid by 10 per cent to $27.45m. Having done all he could to sweeten his offer, Bajaj left London for Pune without being officially informed about Rover's final decision. Though his last offer was significantly higher than that of the Hindujas and with the payment spread over a shorter period, he was sure they would breast the tape ahead of him. Months back he had sensed what Hill Samuel would tell him later that the non-executive Rover directors preferred the Hindujas. Why hang around for bad news? The for nal announcement came after a short delay, on October 26. Clearly, non-financial considerations were involved. One of the terms had been the 'comfort' of the local management. Was Ashok Leyland's managing director, R.J. 5hahaney, rooting for the Hindujas? It would be understandable. Were Bajaj to take over, he would be a hands-on manager but the Hindujas, with their strengths in trading and financial services, could be counted on to leave the management in the hands of a capable professional manager. No comments, said Shahaney. Was it because Bajaj didn't have truck technology? It could have been a factor. This was a big hole, and to plug it, 13ajaj tried to finalize a tie-up with Italy's Iveco but the talks fell through. According to an Ashok Leyland director, "If Bajaj had gone ahead with Fiat lveco, he would have got the company. He certainly tried hard enough to get it. The talks failed, according to Merrill Lynch and ANZ Bank, because lveco wanted to bring its own technology into Ashok Leyland whereas Bajaj wanted to keep his options open. Apparently Iveco was also unhappy with the composition of the consortium and disapproved of Bajaj's plans to hold a rights issue in Ashok Leyland if his bid succeeded." Nonetheless both parties continued the dialogue until the end of September, when lveco pulled out in favour of the more amenable Hindujas. According to a merchant banker who had a ringside seat, 'the Hindujas have a lot of influence, from the prime minister lownwards'. Their contacts in the UK are equally impressive. Margaret Thatcher, as prime minister, for example, attended the Hindujas' annual Diwali party. This may have had a role in their success. Bajaj disagrees. 'it could have been a minor COnsideration but I don't think British companies work that way." Bajaj bid 27.45m, the Hindujas 26m. "Ours was the higher bid, but we lost primarily because they had the foreig exchange and I didn't," he says. Bajaj Auto had a massive Rs 1.2bn war chest (at a time when $1 was equal to Rs 20) but no dollars. Unlike many business houses, the Bajaj Group has no offshore funtls. For the acquisition, Bajaj needed government support to acces foreign exchange. The Rajiv Gandhi administration refused to free the necessary foreign exchange and Bajaj turned to the big international merchant banks. Merrill Lynch came to his rescue, putting together a consortium of international investors who would underwrite his bid. The Rover Group would be paid by Merrill, and the consortium repaid through a rights issue once Bajaj got control of Ashok Leyland. Today, Bajaj is resigned: "The Rover Group's non-executive directors were not very happy about the kind of deal I had made. They made all sorts of conditions but basically [my] money was not on the table, whereas with the Hindujas the money was." At the time, he could barely contain his exasperation. "When an Indian company on Indian soil controlled by a foreign company is put up for sale voluntarily by the foreigners, the government should consider ways in which a resident Indian wanting to buy it should not be at a disadvantage as compared to a foreign company or an NRl. The Hindujas did nothing wrong. They had no foreign exchange constraints, l can't blame them. I can't blame the seller. I can only question our government." Not for the first time and not for the last. In 1993, he was at it again, this time accusing the government of not giving Indian business ale vel playing field in its mad rush for economic reform. The protest splattered Bajaj's whiter-than-white image with the hues of a protectionist. He argued in vain that he was not against reforms but the stain refused to wash out. "The whole idea got completely ultofied. We want Indian companies to become multinational corporations and for that Indian firms need to grow... All we were saying was that the government should enable us to face competition." Bajaj was not alone. He had the backing of a group of industrialists, dubbed the Bombay Club because of the venue of their first meeting at the Belvedere. In a city of exclusive clubs, the Belvedere probably gets top marks. Gleaming granite, rich wood panelling, and deep leather chesterfields in chocolate and maroon carefully orchestrate an aura of tranquil luxury. Members enter through a discreet entrance in The Oberoi's lobby where white-gloved waiters, selected from the hotel group's elite training college, hover unobtrusively to serve the demanding clientele. In the dining area, one entire wall is taken up by huge picture windows. It is a favourite of the city's prominent businessmen for their power lunches--a place to see and be seen. The cool air-conditioning and sparkling white napery and exotic foods are an added bonus. Just off the lobby leading to the dining room are a couple of private conference rooms. Outside, below swaying palm trees, beggars ply their trade. Inside, billion rupee deals are made and unmade-quietly. On a warm September morning in 1993, as usual, there were a few members idly sipping pre-lunch aperitifs at the well-stocked bar. Nobody looked up when Rahul Bajaj walked in. The rich and famous walk into the Belvedere all the time. A few glanced up curiously when Had Shankar Singhania entered. But everybody's attention switched on when a dozen other big daddies from Delhi, Calcutta and Madras trooped into the club, heading straight for a private room just off the Belvedere's lobby. There were a few gasps of surprise, hastily disguised. Men like Lalit Mohan Thapar, M.V. Arunachalam and Dr. Bharat Ram control some of India's most valuable companies. Something was obviously brewing, but what? And where did Bajaj fit in? 4 As details of the meeting leaked out, businessmen, politicians, bureaucrats and economists polarized into pro- or anti-Bombay Club factions, with the antis winning the shouting stakes. The bloodthirsty outcry made several wince. "It was just chance that I didn't go for that meeting. I simply got held up by something else. Given the agenda--about which I didn't know anything when I got the invitation--I had a lucky escape," said one industrialist with profound relief. In private he doesn't mind admitting he shares the Bombay Club's views, 'but why announce them from the roof top and get slaughtered?" Others hestitated to give away even this much. When asked to join the new forum, some like R.P. Goenka and the Essar Group's Shashi and Ravi Ruia flatly refused. Others, like Dhirubhai Ambani, diplomatically softened their rejection. "I'm 100 per cent pro-liberalization. I don't think any industrialist is against it," said Ambani. "But we should protect our industries from unfair competition. The world is in recession and the fear is that we may be exposing ourselves to recessionary competition and large-scale dumping. At our stage of development, we cannot afford to do that." The majority, like Aditya Birla, sympathized but only in the privacy of their private conference rooms. Birla was as prompt in declining the Bombay Club's invitation as a Goenka or a Ruia but according to Dr. Fredie A. Mehta, an economist-executive with the Tata Group, the viscose and cement tycoon's image as its vehement critic was a media-fiction. "He told me that if the Bombay Club stood for a fair level playing ground between Indian and foreign industry, he was totally with the Club. The public at large had drawn many wrong inferences from the way the Bombay Club put forth its theses, and it was necessary for the Club to declare that it was not trying to hide under protective walls." Evidently the Club stood for the interests of Indian industrialists against foreign competition, but what exactly was its agenda? And why did someone like Rahul Bajaj whose company was rock-solid feel threatened enough to join hands with a rag-tag band of men with completely different corporate cultures and ethics? For Bajaj, the issues were simple. The government had not allowed Indian industry to function freely for decades. When opening up the economy and laying out the red carpet to foreigners, it owed Indian industry the chance to put its house in order before forcing it to compete against global giants. For the Club's other members, the reasons varied. Some felt threatened by a spate of high-profile acquisitions which had taken place a few months earlier. Ramesh Chauhan sold his soft drink business and Thums Up brand to Coco-Cola, Adi Godrej took Procter & Gamble as a senior partner (an alliance which would subsequently come apart), and the Tatas shrugged off Tata Oil Mills to a Unilever affiliate. Multinationals were buying up India, went up the cry. In the year 2000, would any Indian brands still exist'? Many Indian managements felt sore that multinationals such as Colgate-Palmolive had been allowed to hike their equity stakes in their Indian affiliates at dirt cheap prices but they were forbidden to do so as it would be a move against the interests of minority shareholders. But in order to improve their outdated factories, Indian management needed money. Companies would have to raise funds, but few businessmen had the resources to officially subscribe to new issues in order to retain their holdings. It was a catch-22 situation brought on by the draconian income tax laws of the past. The Bombay Club therefore demanded non-voting shares or other devices. The Indian government would plug the loophole in 1994 but much damage had been done by then. Two months after its first meeting, on November 9, 1993, the Bombay Club presented a thirteen-point charter to Manmohan Singh, the then finance minister, and Montek Singh Ahluwalia, his special adviser. These demands Were simple and most centred on new ways to raise money as well as to lower interest costs. If that was all that the Bombay Club wanted, no rationalist could object. "If we want to make our companies world-class, we also need rules and regulations that are in line with global corporate and financial norms," commented Swaminathan S. Anklesaria Aiyar, the editor of the Economic Times. "We should not need the Bombay Club to tell us this." Manmohan Singh promised to be sympathetic and Pranab Mukherjee, then commerce minister and a former finance minister, added that the government would not allow Indian companies to be 'wiped out'. Unfortunately, the line between giving Indian industry a fair chance and protectionism was a dangerous tightrope. How much time should Indian industry be given? In India, the cost of money is higher than in the West and the gaps in infrastructure so wide that the playing field can never be truly level. There were no easy answers and the Club was criticized as 'a group of inefficient producers fearing competition'. Frightened by the backlash, over the next few weeks, several founders backed out discreetly. By the end of the year, the Bombay Club's membership had been whittled down to Thapar, Singhania, Arunachalam, B.K. Modi, Bharat Ram and Bajaj. By the close of 1994, 'it was a club of one', says Bajaj ruefully. HA MARA BAJAJ In 1987, the Ashok Leyland takeover had earnethe Hindujas a cover story in Business India; in October 1993, the magazine published one on Rahul Bajaj. Called "Hamara Bajaj'--a takeoff from Bajaj Auto's famous advertising slogan--the cover photograph showed Rajiv kneeling at his father's feet. Both the title and the photograph suggested that Rajiv was Bajaj Auto's heir apparent. Was it coincidence or did the reporter hit the right button? As of 1995, the Rs 40.25bn Bajaj Group is parcelled between five active members: Rahul and Shishir (Kamalnayan's sons); and Shekhar, Madhur, and Niraj (Ramkrishna's). Excluding Mukand Ltd, which is a partnership with the Shahs, the group consists of over twenty companies in a range of engineering businesses and employs 29,000 people. Bajaj Auto is by far the biggest and most profitable company in the group. After Uncle Ramkrishna's death on September 21, 1994, Rahul became head of the group. Broadly speaking, Shekhar looks after Bajaj Eiectricals (sales 1995: Rs 1.9bn), a consumer electric als company. Madhur was recently promoted from being chief executive in charge of Bajaj Auto's Waluj unit to president of Bajaj Auto. Niraj is managing director of Mukand (sales 1995: Rs 9.13bn), while Shishir runs Bajaj Hindustan (sales 1995: Rs 1.52bn), a sugar manufacturer. Rajiv joined Bajaj Auto three years ago and today is in charge of marketing, production and research and development. Waiting in the wings is Sanjiv. Sunaina doesn't expect or want a management role in any Bajaj company. Their eight cousins (Shishir's two children, Shekhar's two, Mdhur's two and Neeraj's two) are still in school. In the Business India cover story, Madhur is conspicuous by his absence. Sanjiv--who wasn't photographed in the story either--claims this was a mere coincidence, that 'the photographer came to Akurdi when we were at Waluj'. Quite possible, but the excuse doesn't quite deflect the s uncomfortable fact that the succession issue is one of the trickiest problems facing the family. Every time there is a divorce in another big business family, speculation about the Bajajs breaks out. Will Rahul Bajaj break away from the group? Can Rahul Bajaj keep the family together? Will Madhur accept Rajiv and Sanjiv or will he feel threatened enough to ask for a split? Will Rajiv give Madhur the respect he should? Neeraj has as much right to Bajaj Auto as anyone else, so how long will he accept being shunted off to Mukand? Does he want a position in Bajaj Auto? Most of the time the Bajajs manage to ignore the whispering around them. Apparently the way to achieve this difficult task is to accept realities and work on them. One member explains: "The family always maintains that if x brother is not capable of running something, but he is a Bajaj and a part owner of the whole thing, he will remain there. Maybe the family has to find the right managers for him." As for Rajiv and Sanjiv, 'their careers may have started in Bajaj Auto but at no point of time can they say that it is their birthright'. Unwilling at first to give his views, Bajaj gradually admits that over the past twelve months several family conclaves have been held on the issue. "If there is a split, it can be 1:4 or 2:3, there is no other possibility. If one guy wants to go, there is no problem. He just goes, and if the four don't want to give him anything, he doesn't get anything. He'll get his money and his wealth according to his share. But he cannot get Bajaj Auto, whoever it is, including myself." "If two want to get out, it depends on which two. If it is me and my brother, it is one situation. If it is me and one of the other three, it is a slightly different situation. Then the group would split into two entities. So the guys who are three should probably get Bajaj Auto and the guys who are two would, according to calculations and divisions or whatever of profit or sales--that's a matter of detail--get the rest. I don't think Bajaj Auto can be split and it shouldn't be split. People worry about a split in the Bajaj group, but according to me they have nothing to worry about. Iftwo and three separate, so they separate. Where there's 1:4, the picture is not seriously disturbed. And the way we know people, it won't happen till I aro there. After me, I can't say what will happen'. "We have to see what happens, l think people get unduly worried ten years in advance and spoil ten years of a good life, whether it is business life or married life, in anticipation of questions like this. At the worst what will happen? There will be brothers fighting. And the group will break. I am putting it as if I am underestimating the implications of that, that's not the point, but if that happens, that will happen. The only problem happens when two exit--which I don't think will occur in the next ten years--so I say bullshit. If it happens, we will face it." A day before this conversation, on the evening of August 12, 1994, the 57-year-old Bajaj stretched himself lazily in his favourite armchair. Outside, a light drizzle fell, and a gentle breeze wafted in the smell of grass. Inside, Rupa was checking dinner. All three children were at home, the boys' fiancees were expected. Picking up the latest copy of Business WorM, Bajaj started leafing through it. Its cover story on India's investment boom made him pause. All around him, businessmen were aggressively rooting for new avenues of growth. New names, people he had never heard of, were putting up vast infrastructural plants. The size of projects had ballooned. Who spoke of anything less than a Rs 1,000 crore venture any more? But what was he doing? He.didn't have a Rs 500 crore project on the anvil, much less a Rs 1,000 crore one. Was he going to be left behind in the corporate SWeepstakes? But did the rat race really matter? Since childhood, Bajaj has been used to being in the driver's seat. In school he normally stood first in class. "I was a prefect, house captain, captain of the boxing team and what not." For three decades, he had run Bajaj Auto as his personal fiefdom, insisting on overseeing every detail, signing the smallest of cheques. Before the current corporate office Was built, Bajaj's office was right inside the factory, with windows overlooking every activity. By the time he was fifty, he had accomplished all he had set out to achieve. Was it time to slow down and let the new generation take over? Was he actually getting saddle weary? In the '80s, Bajaj Auto was the fastest growing company in India. During the decade, sales grew from Rs 519m to Rs 18.5bn, making for a 1,852 per cent growth rate. In contrast, Dhirubhai Ambani's Reliance Industries grew 1,100 per cent, with sales moving up from Rs 2bn to Rs 18.4bn. But if he didn't work, what would Bajaj do? As a student, the boxing champ used to play table tennis, but his busy life hadn't left time for hobbies, even if he had wanted them. "People say having some diversion is a good thing. Maybe it's good for some people, i've never needed it," Bajaj used to say proudly. Like all workaholics, he doesn't know how to spend his leisure hours. He reads magazines, 'but not a lot'. Nor does he take holidays. "This concept that people should take holidays to enjoy themselves is a cliche.1 believe in enjoying my work. Between 1965 and 1984, I took only four vacations." According to Sanjiv, Rahul likes to watch English movies: "Westerns, thrillers, action, not just mindless violence but with a story. Also Eddie Murphy type movies, with some slapstick. We all enjoy watching them, so when he is at home, we sit together." "Maybe there's no fire in the belly any longer," he muses. After his heart attack, he loosened the reins a bit at Bajaj Auto, allowing senior executives some say in policy and execution, insisting simultaneously that he 'has delegated, not abdicated. I am totally with Lee lacocca in one thing--I don't believe in on sensus decision-making. I ask for other people's opinions in key matters and I give them a fair hearing. But I don't take vote. I make the decisions." These days he doesn't walk around the factory as he used to earlier. When he does stroll aver to check scooters ready for delivery, there is a mild panic. As a peon rushes off to get petrol, engineers give a silent sigh of relief as the Chetak Classic kicks to life under Bajaj's foot. To some extent, Bajaj is coping with he, extra free time at his disposal by reinventing his job. He has always taken a keen interest in trade associations. Now he is presenting himself not just as the head of one India's biggest business houses, but as India Inc's senior statesman in the mould of Sir Harvey Jones af UK's ICI or the late Akio Morita of Japan's Sorry Corporation. Bajaj played a major role in forging the CII into a more powerful voice than Assocham and Ficci. For over a decade, he has been leading the Indian delegation to the annual Davos symposium organized by the World Economic Forum, and he is a key patron-member in the lndo-British Partnership Initiative. Today, the old warhorse appears surprisingly contenl,. \ Sometimes articles like the Business Worm one get under his skin but on the whole he is not much bothered about being left behind. Or perhaps it is not so surprising. In the '80s; analysts criticized him for sticking to his knitting rather than diversifying, and for preferring to pay hefty taxes rather than taking advantage of dubious tax loopholes. Public opinion never bothered him then. Why should it bother him now? Chapter 3 Aditya Vikram Birla I hapter was completed shortly before Aditya Birla died on October 1, 1995. I1 Palazzo May 27, 1995 hey say birds of a feather flock together. The rich do. In Hong Kong, it'-s the Peak; in London, Mayfair; in Bombay, Malabar Hill. Clinging precariously to the hill's southern slope is I! Palazzo, a social climber's dream. It's a busy block with over a hundred flats. Towards evening, the tempo starts winding down, and by eleven o'clock most lights are out. The evening of Saturday, May 27, 1995 was no exception. It had been a hot day, with the mercury climbing to over 35 C, and long after the sun had set, the heat continued to lie over the city like a thick duvet. The building's security personnel loitered listlessly under it, sweat beading their foreheads even in repose. The screech of an ambulance pulling up in front of the tall wrought iron gates snapped them out of their lethargy. A quick whisper and the gates were flung open. A few bored drivers hanging around the open parking lot strolled over to see what was the matter. They were shocked to see nurses and paramedics whisking Aditya Vikram Birla, lying on a stretcher, into it. The world-famous industrialist had lost weight and looked tense, haggard and in pain. Doors banged as doctors, family and key executives climbed into a small cavalcade of cars to accompany Birla to Sahar airport. The entire exercise was over in a few minutes. The block was quickly back to normal. Few of its inmates saw or even heard the movements outside. It would be some weeks before word of mouth spread details about the panicky night flight on a British Airways aircraft to John Hopkins Hospital in Baltimore, USA. Nobody dreamt that Birla would not come back to India alive. The ambulance and its cavalcade cut straight across the tarmac to the waiting plane, bypassing the airport's grey administrative building housing customs and immigration. The short notice given to British Airways personnel had been insufficient for them to be able to convert any part of the plane into a stretcher bay. Even fully reclined, the first class seat was a poor option. Birla's pain intensified. For the anxious party accompanying him, the long hours before he could be wheeled into the famous American cancer hospital were a prolonged purgatory. Two weeks later, the Economic Times front-paged an article on Birla's prostate cancer. Speaking from Baltimore, his father, Basant Kumar (BK) Birla airily dismissed the report: "Aditya is suffering from a slipped disc. He is speedily recovering and should be all right soon. We will be returning to India in about two weeks." As the weeks merged into months and he remained hospitalized, few were taken in by the sciatica subterfuge, but went along with it anyway. There was too much goodwill for the man who had single-handedly built a billion-dollar corporate empire and yet had remained a good guy, though not everyone thought so. One of the hallmarks of the Birlas is the family feud which has been consuming them for over a decade. Unlike American and European proprietors, Indian newspaper barons are notoriously tight-fisted, so the Birlas were spared the ordeal of having news hounds sniffing them Aditya Vikram Birla / 130 outside the hospital or buttonholing doctors and nurses to check out BK's story. Instead, reporters took to asking local members of the family about the condition of the most famous member of the clan. They immediately ducked out of sight. "He has to keep information of his illness quiet. Imagine what would happen to share prices!" said a cousin before firmly closing the door. The extended family found the questions highly embarrassing, but not for the reasons the media believed. Aditya Birla didn't want to talk about his illness, especially not to cousins and uncles he didn't trust. His friends remained mum. It was only after the cremation, as rumours circulated furiously and had to be scotched before they beme outrageously fanciful, that BK authorized the announcement that Birla had indeed suffered from prostate cancer. Was this secrecy imperative, I asked Rajashree, Aditya's wife of thirty years. Wasn't it counterproductive? "He didn't want people to talk about it to him or be sympathetic about it, that was the only" reason," she explained. "Because when one is sick, people keep talking about it. That's a sort of reminder to your mind that you are sick. Hardly two or three close friends were told about it. For instance, like even my mother--he didn't want to hurt her. He just wanted to lead a normal life. And the cancer spread so fast, before we realized that something had gone wrong. He didn't complain of pain, he kept working .... We knew in August 1993--there is a test called PSA, at the end of May he had a PSA done, and everything was fine, normal." His need for privacy was in keeping with the man. Reclusive to a fault, the only Indian businessman to routinely make it to Forbes' list of the world's billionaires wood decline to meet the press unless a specific aspect of hi business demanded it. Birla was always more comfortable running his companies than talking about himself. In the late '80s he briefly emerged out of his shell. When he did, it was with Style. A string of dinners in the four major metros to celebrate his father's seventieth birthday, another set of celebrations for Kumar Mangalam's wedding, a painting exhibition (of which more later)--Birla shared these family celebrations with everyone he had come in contact with, and they flocked to congratulate him. It's doubtful whether anyone--from the Ambanis of Reliance Industries down to the smallest yarn dealeruignored the royal invitations. The party over, Birla withdrew into his ivory tower. Unfortunately, the family feud had a habit of intruding during such happy moments. Rajashree recalls a particularly galling moment. August 8, 1988 started out as one of the happiest days in Birla's shortnbarely fifty-three years--life. For the past couple of years, Rajashree and he had been searching for the perfect match for their only son, Kumar Mangalam. In Neerja ('lotus flower') Kasliwal, they thought they had found her, but like all fond parents trying to put together an arranged marriage were uncertain about their judgement until the two youngsters agreed. The previous night, it looked as if they might. By the late afternoon, most of the finer points of the match had been discussed with his future in-laws. A call from Calcutta shattered Birla's tranquillity. "He didn't want to go," recalls Rajashree. "He could have been in Bombay calling people, close friends, those whom he wanted to inform personally, about the engagement. He couldn't do that. I had to do it for him." On his way to Santa Cruz, Bombay's domestic airport, through the heavy evening office traffic Birla's thoughts must have been mixed. Instead of a delightful celebratory dinner, he was On the last flight out eating off a plastic tray, and heading towards an unpleasant showdown with his cousins and uncles. lie was used to frequent travel, catching perhaps a hundred flightS annually. Making a rough calculation, Birla reckoned the flight from Bombay to Calcutta would take two hours and twenty minutes. With luck the drive from the airport to Basant Kumar Vihar, his childhood home, a rambling bungalow quite unlike the modern block of flats in Bombay where he now lived, would take well under forty minutes. Hopefully he could tumble into bed before 11 p.m. He needed to be alert the next day. Resigning himself to the inevitable, the born fidget's fingertips beat an impatient tattoo on the armrest of the uncomfortable Indian Airlines club class seat. In 1994 Birla would treat himself to a neat little Cessna Citation S-2 ('a business necessity, not a luxury'), but for now, he had no choice but to travel on commercial flights. He tried stretching his cramped muscles but gave up. Stuffing Some more cotton-wool into his ears, he attempted to dull the ache from a chronic childhood ear ailment which made flying a torture. Once the plane had docked, Birla strode quickly through the terminal to the car waiting for hirrr. Few of his co-travellers realized that Birla had been on the flight: he had an ability to fade into the wallpaper at will. His face was squarish, like his thick dark-rimmed glasses. His passport description would fit that of most Indian males of his age: features, regular; skin colour, wheatish; height, 5' 6"; eyes, dark brown. The first impression was disappointingly ordinary. Except for his deep, strong voice. He used words sparingly, but emphatically, calling a spade, a spade, an unlndian habit. Be it at a Euromoney Conference in New Delhi or in London's Dorchester or at the Bombay Gymkhana, only the COgnoscenti could recognize India's most dynamic billionaire in his dark suits, starched white Swiss cotton shirts and expensive and muted silk ties. He made no concession to fashion: he wore the same cut for three decades but he stopped short of the neo-colonial safari suits favoured by Marwari businessmen like Rahul Bajaj and Rama Prasad Goenka. The next morning, Birla got up at his usual 7 o'clock, Well in time for the crucial meeting. He was a man of habit, not one who liked change for change's sake, with a fetish for punctuality and a brisk businesslike manner, sharp and to the point. In the event, the family conclave proved to be a major triumph. Aditya had been on the verge of losing Grasim and Hindalco, two of his biggest companies, to a rival faction, but he succeeded in twisting near defeat into a major victory. Coming to Calcutta had been worth it. Khushwant Singh in his column, With Malice Towards One 'and All, once wrote, "To most people, the name Birla means just one thing: money." For thirteen years, six branches of the Birla clan were engaged in fighting over it. The row's trigger had been the death of the clan's founder the legendary Ghanshyamdas Birla (1894-1983), known to all simply as GD. On June 11, GD had collapsed outside the Singapore Airlines' London office on Regent Street. He died within hours, leaving behind a tangled legacy. At stake were assets then conservatively estimated to be worth Rs 30bn, and probably hugely more; over a hundred companies, half of them blue-chips; large tracts of prime real estate; and a rich portfolio of investments. Not even the income tax department knew exactly how much the Birlas were worth. The Birlas tried at first to maintain a dignified and united front. After the cremation at Golders Green in London, they flew together for the condolence meetings in Calcutta at the Alipore residence of Laxmi Niwas, GD's eldest son. In a noble show of 'rock-like' solidarity, ten adult male members representing three generations posed together for an India Today cover in a classic photograph clicked by Raghu Rai. In the accompanying text, the Birlas individually and collectively assured TN. Ninan, then an upcoming reporter, later to become editor of Business Worm and Business Standard, that the group would never split up. It was a classy cover-up. The family was at war with itself. While GD was alive, individuals couldn't, or didn't dare, express their real feelings. His word was law. He gave and he took away. The best, he left to BK and Aditya. The other Birlas felt they had been given the short end of the stick. TEMPLE BELLS AND LADDOOS Back in 1943, however, there were no fumes of acrimony to spoil the sweet scent of incense burning in the family home. India was still a part of the British Empire, and as Mahatma Gandhi's footloose ambassador, GD was either lunching with His Majesty the King or 'having to defend Englishmen before Bapu and Bapu before Englishmen', as he put it in his autobiography, In the Shadow of the Mahatma. His three sons and various nephews were busily working in his burgeoning industrial empire of jute mills, cotton textile units, sugar companies, airline and trading ventures. It was a time to build, not snipe at each other. So temple bells pealed and laddoos were distributed when a son was born to Sarala and BK in Room No.3 of Birla House, New Delhi, at 11.07 p.m. on Sunday, Marg Shirsha Krishha 3, Samvat 2000 (November 14, 1943 in the English calendar). Two daughters followed Aditya: Jayashree Mohta in 1951 and Manjushree Khaitan in 1957. By all accounts, Aditya and his sisters had a very happy childhood, enlivened by regular annual vacations where the day would be spent trekking, sailing, and riding. In the evenings, the family would play antakshari and charades. The fact that she always had to wear a said and keep her head demurely covered didn't stop Sarala, a lively woman with a passion for life, and a perfect foil for her more restrained husband, from pursuing her interests, in the family album an old black and white photo shows a radiant Sarala skiing in the Alps, her silk said billowing around her slim figure. Aditya spent most of his childhood in Calcutta, living in Birla Park until 1955, and then in Basant Kumar Vihar which BK built. (Birla Park was later converted into the Birla Industrial and Technological Museum). His first school was the Mahadevi Birla Shishu Vihar at 4 Ironside Road, founded specially for him. After two and a half years, he went on to the Hindi High School. Classes didn't end at 4 p.m." there were tutors waiting at home. After his matriculation, he joined St. Xavier's College, graduating in science. Aditya's school and college track record was commendable, unlike his father's who admits candidly that he 'was no great shakes in college'. Just before a major examination, GD asked BK to go abroad. BK heaved a sigh of relief. "Had I failed in my exams, the humiliation and shame would have haunted me all my life. Perhaps God sent me on the foreign trip to save me from that lasting stigma." After his BSc." Aditya was keen to study abroad. He would be the first Birla to do so. BK was racked by doubt. The Beatles, flower power, and the sexual revolution were shaking up Western society. What if his only son succumbed to such influence? Talking it over with Aditya, BK warned: "The Birla family has its name, status and values--uphold the tradition fully. You must have only one goal--to study. Do well in out academic work and successfully return to your home, your motherland. In that lies your dignity--and ours." With Sarala, BK debated whether they were 'doing the right thing in packing off an eighteen-and-a-haif-year-old to oreign land for such a long period of time. He had every ossible comfort in India: his own personal servant Harshu, a ;ar at his disposal, tutors to guide him, the care and love of 9adoji, his father, mother, sisters, other members of the family, md friends. When needed, a doctor was at hand, who would ay house calls as often as required. Never once in Calcutta tid he find any occasion to ride a tram, bus or taxi. There would e no such help available in America. He would have to do it ill by himself--cooking, washing dishes and clothes, cleaning is flat, polishing his shoes, using public transport." Resolutely, BK put aside his fears. In September 1962, dit ya flew to Boston, coach-class. For the next three years, e was--almost--an ordinary citizen. Until he got the measles md had to be hospitalized, in India, Sarala and BK were frantic ,ith worry. "Travel abroad in those days involved a ong-drawn out process of obtaining governmental permission. 2hachoji quickly arranged to get the P-Forms," recalls BK. Rushing straight to the hospital from Boston's Logan ,irport, they found Aditya sick and demoralized. He had |uarrelled with his landlord and had had to change flats. He :ouldn't understand the American accent, and liked neither zoo king nor Boston's icy winds. He was the youngest boy in he class, the course was tougher than expected and he was orried that he would be unable to complete it. Chuckling over he period, BK remembers buying groceries which Sarala ould cook. "Our presence helped him to recuperate fast and ave him a new lease of life. No more household chore sand lelicious meals into the bargain!" Not surprisingly, a maid was tis patched to Boston soon after Sarala returned to Calcutta. As expected, Birla had no problems after that in obtaining fis MIT (Massachusetts Institute of Technology) degree. Like he other freshly-minted graduates, he lost no time in getting lew visiting cards printed. The typeface he selected reflected his character: bold and solid, with a complete absence of frilly curlicues or flamboyant flourishes. There was a strong pragmatic streak in his make-up. Asked once whether his chemical engineering background influenced the groups choice of projects, Birla retorted impatiently: "If I'd used too much of my expertise, the group would perhaps have gone bust by now." He saw his role as providing leadership, imparting entrepreneurship, giving direction, enthusing people and encouraging them to work as a team, 'but one great advantage of my technical background is that no one can bluff me. I certainly know what's happening'. Like his grandfather, early on in his career, Aditya displayed an incredible hunger for business. On a bone-chilling November day in 1963, while still a homesick Indian student at MIT, he had written to his parents in Calcutta: Respected Ma, Kakoji Today, is the 5th of November. My birthday is on the 14th. Ma, I don't know why, my outlook has changed a lot. So far, I thought of only studies--studies and studies. Now I feel that studies will be completed in 7 months--thereafter, I have to work. I now feel that I should enter business at the earliest--and create something really big--something really big--really BIG. I now realize that studies would be over soon. Until recently, the aim was to join MIT--then it shifted to getting the degree from MIT. Now the aim is to become very big and important in business. Big and important not only in business--but also in other aspects of life. Nowadays, I keep my room very tidy. Even when we did not have a maid, I kept my room very tidy. Everything is neat and clean. I now realize that your advice was correct: the aim to study only--is not very important. A person must be perfect also in other finer points of life. I don't know how this change in my outlook has come about. Nowadays I dress well. Recently I did some shopping, which included some good clothes. Sometimes, I really remember you all very much. When I think of my birthday--then I remember you even more. On such occasions, I really miss you very much. I am happy. Please do not worry about me. Yours lovingly Aditya Six months after he returned to India, Aditya was married to Rajashree (nee Rajkumari) Forma on January 19, 1965. He had been engaged for seven and a half years mGD had betrothed the two children in 1957, when Aditya was fourteen and Rajkumari ten. By the age of twenty-two, Aditya was a father. Kumar Mangalam was born on June 14, 1967, and Vasavadatta on June 10, 1976. Recalling her wedding day, Rajashree comments: "It was like two young children getting married. He was not nervous, but quite serious on that day. Recently I saw our marriage film and I thought why was he so serious? Maybe he was taking even the marriage thing as seriously as he used to take his business, but basically by nature he was fun-loving, wanting to have adventures." But Birlas aren't supposed to have adventures. Family protocol, an army of devoted retainers, and an abundance of doting affection work against such a proclivity. However, once in a while Aditya succeeded in kicking off the confining traces. After completing his MIT course, tired but on a roll, Aditya mapped out a three-week driving holiday to crisscross the US with flat mates Ashwin Kothari and From Bhalotia before flying back to India. An impatient GD refused permission, demanding imperiously that Aditya return immediately te India. When BK and Sarala backed Aditya, GD camped out in New York, pugnaciously insisting that Aditya phone him three times a day. Dutifully, Aditya agreed. Even BK, a nervous father, found such solicitude absurd. One day, when Aditya and-his. friends checked in an hour ahead of schedule, GD worried that they were driving much too fast. BK remonstrated. If the boys come ahead of schedule, he worries. Reach late, he worries. After three or four hours of driving, you had better be on the dot---or else worry will pile on worry!" "SOMETHING REALLY BIG' Back in India and shortly before Aditya's wedding, GD wanted to induct him into Hindalco, an aluminium manufacturer and one of the group's bigger companies. BK had other ideas. While Aditya's American classmates were still filling out application forms, his doting father had lined up not one but two projects for his only son. The first was a small spinning mill for which BK had acquired an industrial licence. The Birlas were not the government's favourite business house at the time and it had taken BK time and patience to obtain the licence. Mahatma Gandhi had been dead for a while now, the Birlas were never really close to the Nehru dynasty and the winds of socialism were blowing through Indian polity. Under the British, the profit motive was a perfectly legitimate and drnirable human trait. Under Nehruvian socialism, it became a dirty word. Big business families were now referred to as monopoly houses. Handing the valuable licence over to Aditya in July 1964, BK told him, "This permission is just a piece of paper. If you are interested, take it up. If not, tear it up." The second job was to overhaul Hindustan Gas, a Rs 30m CompanY which IS'K had founded in 1944. The Eastern Spinning Mill wasn't the something big' of the MIT-returned youth's dreams, but the Rs 8m project offered tremendous opportunity. Though Dis father kept a watchful eye, the callow graduate had complete freedom to employ whomsoever he liked, order machinery as he thought fit, and construct buildings to his own design. "I wasn't worded," recalls BK. If, in this proceSS, Aditya lost Rs lm-1.5m, it wouldn't matter. If he profited from the failures and learnt the right lessons, it would be a small price to pay for thorough training. Within a year of setting up the mill, Bil'la was impatient to expand. Coincidentally, Shantilal Thar, a family friend, showed him the way. There was a small spin laing mill for sale. Were the Birlas interested? GD was inclined to brush it off. The seller wanted his money within a couple of days. "How, in such a short time, can one arrange Rs 30 l#khs? You should have given at least a week's advance notitTe," he protested. Aditya's interest was caught, however, and he wheedled the money from his grandfather. It would alwayel be so. Whatever Aditya wanted or needed, arrived on a platter. "In 1945, our son Aditya was just two years old. We wer discussing plans for his education. It occurred to us why not open a new school?" remembers BK. Close by and around the same time th at Aditya bought Indian Rayon for Rs 3m in October 1966, # small unknown yarn trader was building a spinnin mill at Naroda in Gujarat for Rs 0.3m. Six months later, Dhirubhai Ambani's Reliance Textile Industries couldn't produce fast enough while Birla's investment looked as if it would go up in smoke. Unaware of the trouble brewing hundreds of miles away, Aditya and BK were finishing dinner on the evening of April 21, 1967. They were spending a few days in Birla House, an exquisite palace just off Napean Sea Road in Bombay which now belongs to Aditya's nephew, Yashovardan. It had been a busy day, but father and son were looking forward to relaxing in the lush gardens at the back or in one of the several elegant sitting rooms on the ground floor when they received an urgent call from their manager at Veraval. A fire had broken out at the Indian Rayon factory. It raged fiercely from around eight at night until five the next morning. "It was a nightmare," recalls BK. "The whole night we were sitting in one room waiting anxiously for news that the blaze was under controlmthe machinery safe, the factory still standing." Unable to control his fears, Aditya paced the room, calling Veraval every ten minutes or so. He was just twenty-four years old. Indian Rayon was his first major independent business decision, and neither GD nor BK had thought much of the idea in the first place. "Aditya was thrilled by Indian Rayon," says BK, but there were problems from the beginning. It was too small to be viable and had accumulated arrears of Rs 37.5m in the books even before the buy-out. After the takeover, the workers went on strike, the fire broke out, and losses spiralled. GD kept reproaching Thar. "You mounted Aditya on a decrepit steed," he grumbled incessantly. BK demurred. "But it wasn't really Shantilal's fault. We went into this business with eyes open." His mettle stung and his business acumen under doubt, Aditya went into overdrive in his bid to turn Indian Rayon into a commercial success. t Aditya's immediate priority was to run the plant to its full capacity, the second to raise it to more economic levels. Yarn production moved slowly from 5 tpd to 12.5 tpd, rising to 22 tpd by 1971. After that, progress was faster. In the weaving division also, Birla kept adding spinning machines. To get better prices and chunkier profits, he pushed up yarn quality, and pioneered coloured yarn. Losses became profits. During the '80s, Birla diversified the company's product mix, adding cement and carbon black. In the '90s, divisions for the manufacture of argon gas and sea water magnesia were commissioned. In 1974, when Thar sold Indian Rayon to Birla, neither could have foreseen that Indian Rayon would become one of India's most valuable companies in the private sector (23rd in 1995). After GD inducted Adity a into Grasim, analysts and the media would refer to the bigger company as Aditya's flagship, but in a sense Indian Rayon was the kernel which nurtured Aditya and the phenomenal growth of his group. Shortly after buying Indian Rayon, Aditya shifted base from Calcutta to Bombay. The family gave him a suite of offices in Industry House, an inconspicuous building in the Backbay Reclamation area, close to Nariman Point and the Bombay Stock Exchange. Today, the office is as it was when its occupant was alive. In a room bright with fluorescent lighting, one entire wall is a plate-glass window overlooking a small balcony green with plants. Birla used to sit at a large wooden desk topped by a shiny sheet of smoked glass. On the right is a red leather diary. Patterned on the UK's Economist desk diary, Birla had designed it himself, adding reams of extra information on India. Every year he would gift an updated edition to friends and relatives. On the same side is a computer monitor, and directly across it, a luxurious leather suite for visitors. Behind the plain black leather executive chair hangs an early M. F. Husain from the artist's horse series. The fourth floor suite has a comfortable, somewhat dated but not shabby feeling, like the rest of the building, with its wood-panelling and art deco motifs, and quite unlike the clinical severity of Ratan Tata's office in Bombay House. Photographs are scattered all over the room. Frames in silver, wood, and gilt jostle with the usual motley collection of silver-plated trophies. Each photograph records a particular watershed in Birla's life: with lndira Gandhi, with Rajiv Gandhi, with various world leaders, and at ribbon-cutting ceremonies of factories, large and small. Some capture particularly emotional moments such as the family portrait of Aditya with Rajashree, daughter Vasavadatta, son Kumar Mangalam, and daugh!er-in-law Neerja, resplendent in wedding finery. There is a particularly tender one of BK smiling at Sarala at the opening of a temple BK had had built. In another, a young Aditya sits cozily next to GD. The office used to be a beehive of activity. Today, Rajashree quietly got up from behind the desk to greet me. The last time I had been in this room, Aditya had been pacing up and down, telephone glued to ear, shouting down it, "I want a project. We've got to have a new project, otherwise we will be paying out too much in taxes." His body tense, he had placed one foot against the table's edge, flexing his hamstrings, in an attempt to release impatience and restlessness. He had been talking to one of his executives, perhaps in Gwalior. A meeting was scheduled for the following week, and Birla wanted him to come prepared with a slew of new ideas for the group's huge investible surpluses. Birla spent a lot of time in this office, spinning his strategies, drawing up blueprints, keepig busy his four secretaries (two in Bombay, one in Delhi and one in Calcutta). No other Indian businessman can claim to even remotely match Birla's ability to build factories from scratch. The only comparable entrepreneur is perhaps Walchand Hirachand (1882-1953), a visionary who pioneered India's entry into businesses of national importance such as shipbuilding and aircraft manufacture as well as building huge waterworks and key trunk roads. Like Walchand, Birla inspired others. One of his many fans was Sanjiv G'oenka, head of CESC and the man responsible for short-circuiting Calcutta's power cuts. 'i've never really been in direct touch with him but Aditya Birla is a kind of idol," said Goenka. "See what he has achieved in such a short span of time! I think if I could achieve one-tenth of it, I would be great." Within the Birla clan, there was a mixed reaction to its most famous member. They respected Aditya for his achievements and the person he was but found such adulation, constantly voiced, difficult to bear. Overa span of twenty-five working years, Birla built some seventy plants manufacturing acrylic fibre, aluminium, aluminium fluoride, anydrous sodium sulphate, argon gas, bleaching powder, carbon black, carbon di-sulphide, caustic soda, chlorosulphonic acid, coconut oil, fertilizer, flax, hose pipes hydrogen peroxide, industrial machinery, insulators, lightning arrestors and condensors, palm oil, poly aluminium chloride, paper, polyester filament yarn, polynosic and other speciality fibres, portland cement, rayon grade pulp, sea water magnesia, sponge iron, sodium tripolyphosphate, STPP (a detergent intermediate), sulphuric acid, textiles, viscose filament rayon yarn, viscose staple fibre, and white cement, besides a string of small power plants. A human factory-making factory, other industrialists said, and acknowledged his achievements by calling him "Aditya babu'. Age and cancer couldn't diminish his zest. On the contrary, if anything, they made him more entrepreneurial. For a brief moment in 1990, he had paused, saying, "After a point, one has to consider the load on oneself. Today, it is not a question of obtaining a licence. That era has gone and licences are freely available. Now the things to consider are the availability of good people, the tying up of the finance and time. Perhaps I am becoming more content in the last five years. I start thinking of the load on myself and whether a new project is worth it." Thi'ee years later, in his fiftieth year, with the bad news from the doctors ringing in his ears, he declared, "We will get more aggressive now." According to Rajashree, during his illness, work became his only hobby. "He was a fun-loving, very very adventurous person but in the last three-four years, he was working harder. Previously we used to go to plays, watch videos---he used to like Amitabh Bachchan movies--but for the last few years, it was just work." Blueprints for vast factories used to shower like confetti from his desk; after 1993, from his sickbed. Coincidentally, around the same time, the Narasimha Rao administration was opening the doors of several businesses previously reserved for the government to the private sector. The liberalization programme enabled Birla to think and plan big, bigger than anything he had done earlier, and he prepared a rich smorgasbord of ideas. Seizing the opportunity, he outlined humongous plans: a petrochemical complex as large as Dhirubhai Ambani's at Hazira in Gujarat; a 1,000 MW power station similar to the one the Hinduja brothers are erecting at Vishakhapatnam in Andhra Pradesh. While his backroom boys worked out the details, Birla pushed to complete an oil refinery, a copper smelter, a hot rolled coil steel mill, and an entry into the sunrise telecom sector. Meanwhile there was a takeover deal fermenting in Tanzania, and the Romanian government wanted to sell him a carbon black plant belonging to Aperchim, a state-owned enterprise. AmOng the trophies, however, there is one brass farthing. It was fortunate for Birla's reputation and bottom lines that in the one instance where he erred, the group was large enough to absorb its negative impact. Few beyond industry insiders and a handful of savvy analysts supected that his flagship was bleeding badly because of his gamble in Vikram spat, 6rasim's sponge iron division. Within the group, it was another story. There was no attempt to sweep the problem under the carpet. According to Rajashree, Aditya 'was worried about the sponge iron plant because every day a new problem was coming up. They used to solve one problem and just after a week a new problem would start. He wasn't upset about it, he just took it as a challenge. Once when he was giving a speech, the boys asked him, which is your favourite factory? So he replied that the one which is in trouble, because a father always has a soft corner for the weakest child, l think he was talking about Vikram Ispat." Sponge iron is a raw material in steel-making and a substitute for imported steel scrap used by Indian rolling mills. In 1984, the lndira Gandhi administration liberalized sponge iron manufacture in an effort to boost steel production and reduce expensive scrap imports. Like half a dozen others, Aditya Birla jumped onto the bandwagon. After his mother's assassination, Rajiv Gandhi took over and speeded up the process. Practically everyone who applied for a licence got it: the Ambanis of Reliance, Shashi and Ravi Ruia of the Essar Group, Umesh Modi of the Delhi-based Modi group, M.L. Mittal of the lspat group, Neelkant Kalyani of the Bharat Forge group, P.B. Bhardwaj (a London-based businessman), and, of COurse, Aditya Birla. The government's unusual efficiency and generosity were greeted by shocked dismay. Indian businessmen were in the habit of looking upon a government approval as an automatic licence to print money but if the government gave everyone a chance and every letter of intent was implemented, the current shortage would slip into a case of serious oversupply. The government lobbed a second bombshell: Birla and the Ruias were permitted to build huge 800,000 tpa gas-based plants, the rest had to be content with 100,000-150,000 tpa coal-based plants. One by one promoters backed out, leaving just four in the field: Birla, the Ruias, Modi and Bhardwaj. Two years down the road, Modi, Bhardwaj and Birla were still struggling to implement their licences when the Ruias commissioned their sponge iron plant on August 1, 1990. "It was a stroke of luck," says Ravi. In a hotel room in Emden (Germany), Shashi was leafing through a bunch of trade magazines when he noticed an advertisement for a five-year-old mothballed gas-based plant with two modules having a capacity of 440,000 tonnes each. Its owners, Nordferrowerk GmbH, had operated it for barely six months in 1981 before shutting it down because of high gas prices. "Buying a second hand plant is like buying a second hand car. It could turn out to be a fantastic deal or a dud," continued Ravi. On checking it out, the Ruia brothers realized that the Emden plant was definitely no dud. In fact, buying it would be the smartest move of their lives as it bankrolled their push into steel and oil exploration and oil refining. From being a small shipping company on ONGC's fringes, the Essar Group would become one of the fastest growing business houses of the decade. What had come down in the West, came up in India. The Ruias clinched the deal for the proverbial song. in January 1987. It took them twenty-four months to dismantle, ship and re-assemble the 17,000 tonne plant, piece by piece, at Hazira. In all the Ruias had to spend Rs 4.16bn on the plant. but it was dir cheap. at the price--and not just because Birla's spanking new one would cost double. The Emden plant had already weathered teething troubles under its previous owners. "This plant was built by Germans for West Germany and they designed it to be the Cadillac of sponge iron plants," says Ravi. "From day one, it worked like a dream." The time factor--a two-year lead over the packwgave the Ruias a crucial advantage. Despite a 15 per cent cost overrun, Essar had saved on interest charges and could capture a sizable chunk of the market. Birla also took a hit on technology. The Ruias chose proven technology while Birla flirted with the unknown. For his sponge iron plant, Birla turned to Mexico's Hylsa S.A. de C.V. who promised him the latest and the best in manufacturing and processing technology. The only drawback was, it was also untested. For the first time in his life, Birla could not contain costs or remain on schedule. Two new kids on the block had breasted the finish tape ahead of "Babu'. Outwardly Birla appeared unperturbed, but Vikram Ispat's slow progress must have been galling for the man who had won his corporate spurs on the back of speedy project implementation. Even today, Vikram lspat isn't out of the woods though it has been commissioned. Setting the plant on its feet is going to be a major challenge for Kumar Mangalam, says an industry insider. "Why' didn't Mukand and Musco get into the sponge iron business?" he asks pertinently. "They were offered the same project but putting up a merchant plant doesn't make sense. Why make a product that competes with a commodity? One can never hope to make a profit, Kumar Mangalam will need to integrate forwards, put up an HRC (hot rolled coil) plant. At one point, Vikram lspat was bleeding Rs 800m. The Ruias' project was different. They thought like traders and had the devil's own luck in timing. They bought the plant and Put it up when there was a tremendous shortage of scrap. Within three years, they've made such good money that they've recouped all that they had spent on the plant." INDIA INC. An astute and cautious businessman, Birla must have deliberated over these angles before plunging into sponge iron manufacture, but perhaps he didn't consider them overwhelming enough. The project offered the opportunity of getting a toehold into a business for which the Birlas have hungered for half a century. One of GD's greatest--and unfulfilled--desires had been to own a steel mill like J.R.D. Tata's Tisco. In the mid-'70s, Aditya too had tried to get into this core sector but had ended up burning his fingers. Knowing how much steel-making meant to his grandfather, Aditya had once sketched out a project report for a pig iron plant. He had tested his skills in Eastern Spinning, Hindustan Gas and Indian Rayon, and had felt ready to take on a new challenge. Having built one plant and turned around another, and brimming with the confidence of youth, he felt confident enough to embfirk on a mega project. And promptly fell flat on his face. A more experienced businessman would have known from the start that it was an overly ambitious plan. Where a veteran like GD had failed, could Aditya succeed? For a moment it seemed he could. Travelling to the USA, the twenty-something managed to convince Kaiser Corporation, one of the world's biggest metal companies, to join hands with him in building a $100m plant in Bihar. Flying back to India, Aditya hugged himself. The bubble burst when the Indian government withheld its approval. Integrated steel plants were, as per government I policy, re sed for the public sector. The episode was not a total fiasco, however. Jawaharlal Nehru, who was prime minister, and T.T. Krishnamachari, his finance minister, awarded the young lad a consolation prize in the form of Hindalco. Returning to the USA, Aditya renegotiated his deal with Kaiser, switching from steel to aluminium, and Hindalco became one of GD's 'dearest' companies. But, tenacious as always, Aditya never gave up on steel. When regulations permitted it, he would launch Vikram Ispat. Despite his disdain for acquisitions, he initiated negotiations for Vizag Steel | (which broke down). In December 1991, Century Textiles would announce its intention to build a Rs 6bn pig iron plant near Midnapore in West Bengal, and in 1995, the Jayalalitha administration in Tamil Nadu would sign an Moll with Grasim | for a Rs 33bn integrated steel plant. The earlier pig iron foray made a deep impact on Aditya's mind. Fed up of red tape and pen-pushing bureaucrats, he looked outside India for growth opportunities. "There were so many restrictions. So many clearances were required. So much time was being taken up that I decided to move out. Of course, recognition was probably the motive force. Everyone wants to make his own contribution and whatever I might do in India would be only a drop in the ocean. Going overseas was the only course if I had to make it on my own," he said at the time. And make it he did, by a wide margin. In computing the size of his operations, Birla refused to benchmark himself against Indian yardsticks, preferring to pit himself against the world. Till 1994, Birla was the world's number one viscose producer, the largest producer of palm oil, the third largest producer of insulators and the sixth largest producer of carbon black. Strait-jacketed by Indian foreign exchange regulations, Birla's pockets weren't exactly bulging when he started scouting for projects. Anything in America or Europe was Way above his means, but a fistful of dollars could buy quite a lot in South East Asia. Moreover, GD and President Ferdinand Marcos of the Philippines knew each other well. Aditya dropped by to visit his grandfather's old friend who promptly appointed him honorary consul for the Philippines in India. For the youngster, granting visas and scribbling his autograph on PaSsports was a heady feeling. From a material point of view, however, Thailand offered better opportunities. In the late '60s and early '70s, it was opening up its economy to foreign investment. Incentives included exemption from corporate tax and dividend tax for eight years and no duties on the import of capital equipment. Birla's first international venture was a Rs 10m textile mill; his first major order, uniforms for its air-hostesses' uniforms from Thai Air'ays. The tiny mill became a springboard for three more mills, one each in Thailand, Indonesia, and the Philippines. These plants spawned other ventures. By the mid-"O0s, Birla was operating the world's biggest palm oil refinery in Malaysia, but his biggest investments were in Thailand. According to the Nilkei Weekly, Birla wa snot merely the largest Indian investor in Thailand, but also its second-largest holder of assets in the country. Between 1970 and 1980, Birla promoted ten companies in South East Asia with aggregate sales of $100m. In 1986, he lost one. A coconut oil refinery was nationalized after Ferdinand and hnelda Marcos fled to the USA in the coup which brought Corazon Aquino to power. The textile mill remained untouched, however. Swallowing his disappointment, Birla went back to the drawing board. As Aquino gave way to Fidel 'steady Eddie' Ramos, the philippine economy revived and Birla was back in business. In 1987 he announced a $55m project to make 23,000 tonnes annually of rayon fibre. In 1991, he established his fourth company in the country, lndo-Phil Corn Chemicals. In 1990, Birla headed a Rs 12bn overseas empire of twelve companies in Thailand, Malaysia, Indonesia and the Philippines, making his group perhaps the only true Indian multinational. By 1995, there were seventeen companies in fourteen countries with aggregate sales of Rs 52bn. An overjoyed BK exulted: "Other Indians started ventures in these countries but, till 1984-85, most of the endeavours had failed." Within the Birla clan, they wondered, was this merely a father's pride talking, or was it a snide dig at CK's African enterprises and SK's Singapore operations? Until early 1990, few back home knew the extent of 13irla's operations in South East Asia and the speed with which he was growing there.. From Birla's point of view, the less said the better. The MRTP, FERA and other regulations didn't encourage transparency. In any case, very few bothered to bypass the fuzzy smokescreens to make out the real picture. Most of his international companies are closely held. Only two--Thai Rayon and Thai Carbon--from a stable of thirteen, are quoted on the local stock exchanges. After 1990, Birla allowed the smokescreens to melt away. It was a good time to showcase his achievements. He had already reversed his decision to keep away from the limelight, and most companies were reporting spectacular profits. 'lnspite of ruthless competition from the Americans, the Japanese, the Europeans and the South East Asians themselves, we are making super profits," declared Birla smugly. "Last year, we gave 50 to 100 per cent as dividends. I wish we had kept more shares for ourselves." According to an international banker, Birla had an ulterior motive in handing out the generous payouts. "Birla's own holdings in his companies abroad tend to be small, but he controls them through management contracts except in Malaysia. In most of his companies, there are several large NRi investors, mostly Palanpuri Jain diamond merchants such as Rashmi Mehta of Gembel. As these companies are private, investors cannot count their gains through capital appreciation of shares, so Birla keeps them happy by giving generous dividends and frequent bonuses," he explains. On a more worried note, he continues: "The question is, will Kumar Mangalam be able to maintain the grip his father had on these companiesT' The foreign banker's theory undervalued the importance of a core Birla tenet: Aditya's preoccupation with the bottom line. Birla's local companies are amongst the most cash-rich in all of India. In 1993, for example, a Business World survey found that Grasim was India's second richest company, and Hindalco ranked sixth (ICICI, Grasim, Telco, Tara Chem, HDFC, Hi.ndalco, ITC, Tata Tea, Nocil, Spic). Birla rarely entered a business which did not generate a minimum 22 per cent return on equity. Dubbed the "Fail-Safe' man by Business Today, Birla was as risk-averse internationally as in India. For one, Birla didn't dabble in businesses he wasn't familiar with. Mostly, his overseas ventures mirrored his Indian experience. Most products Birla made abroad, he also made at home. The lessons in industrial management learnt in India were applied internationally. For example, in 1966, he acquired Indian Rayon, then a small spinning mill. Three years later, in 1969, he built Indo-Thai Synthetics, a Rs 10m, 12,768 spindle mill. Similarly, at the same time (1974) that Grasim was beefing up its rayon programme, Birla established Thai Rayon, a joint venture between Grasim and Thai entrepreneurs. In mid-1988, Birla introduced carbon black into Indian Rayon's portfolio of products. From a small 20,000 tpa unit (beefed up to a more respectable 50,000 tpa in 1989) in India, he gradually built a global presence with plants in Thailand and Egypt, becoming the sixth largest manufacturer in the world of this tyre intermediate. More recently, he had received offers for carbon black plants in Poland and Romania. As a further precaution, many products are linked to the country about whose economy Birla was best informed. Most of Birla's Malaysian palm oil is exported to India as are many of his Thai products. Thirdly, globally and locally, he kept away from consumer products that needed savvy marketing, and concentrated instead on a spectrum of industrial intermediates: viscose and acrylic fibre, carbon black, synthetic yarns, palm oil, fatty acids, detergent intermediates, epoxy resins, hydrogen peroxide. Many saw Birla's unwillingness to enter the high-risk high-profit areas of consumer brands, as a major weakness in his managerial makeup. Allegations that he couldn't face competition used to touch Birla on the raw. "We are not afraid of competition. Let competition be afraid of us," he challenged. "I thrive on competition," he told me. "How many Indian businessmen know how to face international competition? In South East Asia, there is no protection. The Americans, the Japanese, the Europeans and the South East Asians themselves--all are there in the market. We are one of many. And in the industries we are in, we are open to ruthless competition. But we are making SUper profits." As news of Birla's success spread, heads of state came knocking on Aditya's door with flowers, trying to seduce him to their countries. In February 1993, the King of Bhutin paid a state visit to India. He wanted an Indian entrepreneur to exploit Bhutan's limestone deposits, build a cement plant there and export some of it to Assam and West Bengal. The royal homework short listed two names: Aditya Birla and Suresh Neotia of Gujarat Ambuja Cement. In November 1994, Chaun Leekpai, the Thai prime minister, came to personally congratulate Birla on the silver anniversary of the group's presence in Thailand. The king left empty-handed, Leekpai left with promises of $400m in fresh capital investment. The Russians followed. Birla was always short of rayon grade pulp, would he be interested in a pulp plant in Russia? If so, they had for sale a 120,000 tonnes plant employing 700 workers in north-east Russia, a three-hour flight from Tokyo. It was going cheap: it had been closed for the past four months. In December 1994, a virtually invisible press release announced the group's entry into yet another country. Significantly, that year Birla's aggregate Indian production with a 90 per cent market share was 120,000 tonnes, or equal to Indian Rayon's new purchase. In one stroke he had doubled his production. If in India Birla's illness spurred him on to be more dynamic, the pattern would be repeated in South East Asia. Thailand is to become the group's second manufacturing base after India. But there are plans for a textile mill in Vietnam, a major expansion of existing carbon black facilities in Egypt, besides a gaggle of smaller projects in Malaysia, the Philippines and Indonesia. An editorial in the Economic Times patted him on the back: "Well might Mr. Birla declare that foreign competition should be scared of him." GREAT EXPECTATIONS Inevitably envy trailed Birla's success at home and abroad, and family members suffered the debilitating emotion more than outsiders. GD's death unleashed emotions which had been reined in for too many years. They resented GD's partiality for 13K and affection for Aditya. They were jealous of the fact that GD stayed with BK when he was in Calcutta and with Aditya when in Bombay. Respect for GD had forced vocal restraint, but in private their rancour ballooned under repression. Under their sober suits and conservative ties, they seethed with envy every time the media hyped Aditya's Midas touch, or referred to him as GD's logical heir. It's hard to be a Birla. The surname demands success. Tensions were exacerbated by the Hindu joint family system. Some among the younger generation felt that their inheritance had not been equitably distributed after GD's death. They were unprepared to accept the terms proposed by the older generation and were willing to fight for what they perceived to be their just rights. The issue still hadn't been completely resolved by the time Aditya died. In reality, the seeds of the Birla mahabharat were probably sown much before GD's death. Some trace it to the late '70s when GD inducted Aditya into Hindalco and Grasim. They sprouted into green shoots of jealousy when GD 'made it very clear that he wished Aditya to take over their reins after his demise'. In 1983, Birla patriarchs, represented by GD's three sons (Lakshmi Niwas, Krishna Kumar and BK), and their cousins, the brothers Ganga Prasad and Madho Prasad, tried to bank down the fires. At first it looked as if they would succeed. During the official mourning after GD's death, Laxmi Niwas (1910-1994), a talented speculator, prolific writer and now titular head of India's second largest business house, spoke to India Today. "We are not a group in the sense that the public normally sees us," he was quoted as saying. "Each member of the family has his own companies in whose functioning the others do not interfere. There is no oa'ac central authority and at the end, my father had direct resp, responsibility of only a few companies that. were especially dem- to him." It was a clear message that GD's wishes were sacrosanct. The most important of the 'es[=ecially dear' companies were Hindalco and Mysore Cement, so it was only 'natural' that one grandson, Aditya, should assume charge of Hindalco, in which he was already involved; while the other grandson, Sudarshan (SK), would get charge of" Mysore Cement. GD had six granddaughters from his three so us and several grandsons from his three daughters (Chandral